Ibibo Group / Goibibo Complaints & Reviews

I had booked a round trip ticket from mumbai to Abu Dhabi for travel in the month of Feb 2020. The return ticket was on 3rd May 2020. However, due to pandemic and subsequent lockdown, airports were shutdown. However, the ticket is still valid till Dec 2020. We wanted to cancel the ticket since it was not travelled and we have been trying to contact Goibibo since last 3-4 months for this and there is not a single response from them. We tried...

I had booked a round trip ticket from mumbai to Abu Dhabi for my parents for travel in the month of Feb. With a 3-month visa, their return was expected on 3rd May 2020. However, due to pandemic and subsequent lockdown and airports shutdown, the return journey took place in August 2020. This happened from Dubai even after having ticket from Abu Dhabi. This is because of medical emergency where we had to leave to Mumbai for treatments and Abu...

I have paid Rs 1889 for hotel vihas tiupathi booking.while booking transaction failed but amount deducted from my account.
I request you to please transfer my money back to my account.
Details of the transaction
payu/[protected]/[protected]/Hote Booking...

I booked a ticket on Air Asia flight I5 556 from Kolkata to Chennai for three persons with PNR F4MKKA for travel on 18th May 2020 Goibibo app. Due to COVID19 the flight was cancelled and the amount was refunded to Goibibo by Air Asia on 29th Oct 2020. But Goibibo has not refunded the amount to my booking instrument and has kept it in it's wallet which it says belongs to my account. Despite of my many attempts to request refund, none of them...

In Goibibo mobile app, it is showing that I can transfer GoCash + Balance into my personal bank account but while doing so.. system is showing error as attached in the screenshot. Unable to connect with their customer care support executive as post playing recorded message, their call gets disconnected and they are not even replying over mails n twitter....

Due to one of my flights cancelled, i got go cash in my wallet. From there i got an option to transfer it to my account. And i have placed the request as well. However, the amount does not came to my account yet. Its been 10 days now.

Could you please escalate it.
Booking id are
GOFLDAND2A2CD[protected]
GOFLDANDA[protected]...

I booked flight ticket with kuwait airways via goibibo and booking
id : TUA577W3C.
The flight was scheduled on April 1st 2020 and it got cancelled due
to first phase lockdown due to covid 19 pandemic.

Kuwait airways has already refunded the entire money to goibibo wallet.
Since 6 months I am trying to get in touch with goibibo to get refund to my bank account via their email id or phone number, but...

I have not received my refund amount into my bank account of cancelled flight ticket and not able to call customer care number. All the numbers of customer care is not in running condition.

Regards,
Shesh Narain Trivedi
Mobile No.[protected]...

Dear Team,

I am requesting you help as I am not getting the refund from the Ibibo group/Goibibo for the flights that were cancelled during the lockdown imposed from March 25th to 31st may. My booking ID was GOFLDANDE38AF[protected]. There mail id doesn't respond and the ph number given doesn't exist. My flight carrier Indigo has already refunded the amount but GOIBIBO is storing it as Gocash + and not letting me withdraw the...

This mail is in regards to Goibibo booking GOFLDMTIOS53EC[protected]

Amount refunded is not calculated properly by goibibo.Please note below the breakup price and arrange to refund complete amount

Amount to be paid for two way flight booking =13340
Discount flash applied by goibibo= 1000 (-)
Total amount paid for booking : 12340
Amount paid for Indigo Indore to Patna flight= Rs 6267
Amount...

Yesterday bus operator VRL immediately canceled bus from Hyderabad to Bangalore, Zbut Goibibo has not updated the trip as cancelled and not initiated refund of 1015, and showing as completed...

Goibibo is not refunding the money from 1.5 months. I called them 20 times and mailed them more than 50 times. Every time same reply we are working on it. The refund was credited by spicejet because of cancelled flight and fraud goibibo has just eaten all the money....

Hi Team
My name is Sreeram. I work and live in Ireland.
I have booked my flights recently providing my Irish number with indian netbanking.
I have logged in British airways recently and find our connecting flights postponed to one day with my initial flight and connecting flights are now on two different days.
When I try to reach customer support all I can reach is Ivr options which sends me links to modify/cancel...

Dear Team,

I had booked a CAB for one way trip (Booking ID CARPAFT0QXOG50A Vehicle No. RJ14TB8721/SEDAN) from your online application on dated 13 Nov-2020 for journey from Jaipur to Ajmer. As per Booking ticket it was showing the destination is only 142 KM from pickup point.
As per E Ticket, the pickup time was 8:00 PM but the driver Mr. Kedar Prasad Khatik contact no. [protected] arrived at the pickup point at 8.12...

Had canceled my flight ticket when the Jet airways was a out to temporary shutdown. I am supposed to get about 10, 000 rupees refund. But not yet got it. Flight was cancelled much before the Date of Journey 23 May 2019. And till now no information. I hd booked my flight ticket through GOIBIBO. They are straightly denying their responsibility and saying they did not gt from Jet airways. They are not even providing any detail of filed claims....

Dear Sir/ Madam,

Greetings of the day,
Please Take Action Against Goibibo. Details given below.

I Gurramkonda Jakeer,
have been waiting since (180 days ) from 15h May 2020 for my refund .PNR Ref: VRFTYJ.

On 4th Nov 2020 Authorization had already done by Sri Lankan Airlines Reference REFUND NUMBER: [protected]
Against My Refund Application Number: [protected] . Refund amount...

I recieved the refund from goibibo on 26/10/2020 not to my account but instead they have added to their wallet called go cash and I have tried every means to contact goibibo as to how will I get my refund to my account but no one responded with any satisfactory answer...it's frustrating and stressful....

PNR No: Amount Transaction ID: Date of Refund fromAirline
JQMYPR 3, 373.00 [protected] 05/10/2020
TKZFHJ 3, 626.00 [protected] 04/11/2020
VKWGJW 20, 238.00 [protected] 29/10/2020
MLCMQT 21, 756.00 [protected] 04/11/2020

The above...

Hi,
I have received refund from my last flight booking in Go Cash+ wallet. Then i withdrawn money to bank. its been more than 20 days there no sign of refund its like money is vanished. My account mobile number is [protected]...

Login ID with Goibibo - [protected]

BOOKING ID - GOFLDANDA5A5D[protected] ( PNR W07X1I) (DELHI - KOZHIKODE TRAVELING DATE - APRIL 2020, COVID ISSUE FLIGHT CANCELLED, AIR INDIA)
BOOKING ID - GOFLDANDF6B8D[protected] (PNR XS71NM) (COIMBATORE - DELHI TRAVELLING DATE - APRIL 2020, COVID ISSUE FLIGHT CANCELLED, AIR INDIA)
BOOKING ID - GOFLDAND284CC[protected] (PNR Q3WKGY) (DELHI - KOCHI TRAVELLING DATE - APRIL 2020, COVID...