Ibibo Group / Goibibo Complaints & Reviews

I booked a hotel room through goibibo app today and it displayed a booking ID when the transaction was completed. After that, I did not receive any SMS or email confirmation of the booking nor does the "trip" section of the app shows any information of my booking. I reached out to the company on twitter and they asked for my contact details and have kept quiet since then. I reached out the hotel as well and they said that they have not received any intimation from goibibo regarding the hotel booking in my name. Basically, this company took my money and is now not giving me hotel confirmation nor responding to my requests for refund of the amount.

I am trying to get airline booking refund since October.. I am fed up with there automated system.. I am not finding any real time support contact also.. All their support is automated.. Pls help to arrang some human being from ibibo to support further.. This is rediculous.. Infact pathetic

Bokking pnr DLDQPJ

This is to bring your notice that we had following flights tickets and those were cancelled by Indigo due to global pandemic condition. Honorable Supreme Court has already asked the airline to refund the money in cash to the customer. I got the following SMS from Go Ibibo that you have already processed to refund the money to the bank. But I have not yet received any refund to my Bank Account. The refund amount is still showing in my Go Ibibo wallet. Moreover you have deducted the convenience charges from those refund, then why my heard-earned money is lying to my wallet not in my bank account. Please process to refund the amount immediately to my bank account otherwise I will be compelled to think other lawful ways. I am very sorry to say that this type o[censored]nnecessary harassment is unexpected from your esteemed company. I am marking the copy of this mail to both Indigo and Go Ibibo for faster solution. All details of bookings are given below.

PNR :-

TQSR8B
LHYDKP
DG579P

I changed my time for same day of my flight, payment got deducted but no confirmation yet.
While contacting customer care it's auto disconnecting and when I try to change the time for my flight showing technical error.
Images and video below

Respected Sir/Ma'am
I booked a ticket for four pessangers from Ranchi to Mumbai from Goibibo mobile application, which is scheduled on 14th September 2020 but cancelled ticket for two pessangers due to rescheduling of flight (cancelled ticket on 13th of September 2020).
Sir its more than two months and didn't get refund from Goibibo. The airlines company IndiGo told me that your refund of Rs. 6836 has been released from our side and you should contact to Goibibo for the same. I tried to contact Goibibo almost daily from that day but didn't get any reply.
The PNR number of two cancelled tickets are -
1. LI7RTP (Pessanger Name- Mr. Bikash Yadav)
2. VJQYNM (Pessanger Name- Mr. Subhash Yadav)

Sir please look into the matter and do the needful at the earliest.
Thank You...

*attachment- Credit Note of Rs. 6836 received from IndiGo Airlines.

Hi - I have booked air tickets via Goibibo end of Feb 2020. Due to COVID lockdown the flights were cancelled. The travel period was in June 19th 2020. I have been following up with them via twitter regarding refund as the supreme court ordered that travel agency need to process the refund immediately. They have been providing false promises reg refund and finally they have updated in the goibibo app that the refund has been processed 2 months back but until now I have not received it in my account yet and again started following up with him checking why the amount wasn't credited to my account as usual there is no proper response from them. I think to shut the customer mouth they are updating in the app as refund processed but in reality they haven't actually providing any refund. I'm attaching all the 3 flights information here hoping to get this issue resolved as soon as possible as they have dragged it for a long time. PNR numbers are ZVDUYI, PPKHHE and JHT33R.

Was booked flight ticket through goibibo from delhi to
kochi for 14 apr and return 16 apr 2020 during lockdown flight was not opratable in india and ticket was cancelled automatically vide ticket no[protected] with pnr no- j9y2x and return ticket no[protected] pnr no- zdjsy regarding connected with air india they are refunded to goibibo and same goibibo is not refundin/ credit shell

Hi Team,

I Booked a Flight From Mumbai to Ahmedabad to Kishangarh from Goibibo, the Second the First flight From Mumbai to Ahmedabad got confirmed but the second Flight Failed with Booking so cancelled the entire book with full refund which the App suggested.

PNR: W4VVMI
Booking ID: GOFLDMTAND5AE0C[protected]

I have Received the Refund of the second Flight, But now Goibibo is saying they will not refund the amount for the First flight.

Need the Refund of the Amount of Rs.3261 for the First Flight Booking.

I had the round trip booking around Feb-March from Dublin-Delhi-Dublin and have commenced the travel from Dublin-Delhi but due to Covid-19 situation, I have to release the booking of Delhi-Dublin (of 20-Mar-2020 for Booking ID:-AMDV7I389), which is as per the airline policies under Corona Waiver Permitted and the same was discussed with Goibibo agent at that time. Now I'm trying to book that open booking but it's really hard to reach to Goibibo. Sometimes they transfer the call to rescheduling department and after the 8-10 mins of hold time, the call gets disconnected or call gets on hold forever. Sometimes, they say that they will call within 24hrs, but no calls received. There were multiple tickets raised while I call them, but the tickets get closed without any resolution. I'm attaching their email as well, at the time of releasing my itinerary.

I would like to plan the booking around 10-Jan-2021from Delhi-Dublin. Can you please assist in book this booking.

I had a booking for 25th march Mumbai - Atlanta for 4 people. Flight was cancelled due to covid 19. It was supposed to be fully refunded. Now Lufthansa airlines is saying thay refund has been issued on 18th september. But Goibibo isnsaying they have not received it.
What shall i do as a common man? Its been 9 months now waiting for the refund. Please help me.

I Booked a Emirates flight from Mumbai to Dubai for 21st March. I contacted GOIBIBO to help me with Either Rebook of Refund the Ticket, but they didnt reply i continuously followed still no reply, i contacted Emirates but Emirates is saying contact Go Ibibo, I am helpless Currently.

Its been more than six months my refund is pending from your side. In GOIBIBO application it shows that amount is credited back in my account but the same does not reflect in my account. After raising multiple support tickets i received a call from executive asking me for bank details but when i reply back on the same email i get a reply email saying 'this is a non responsive email id'. My question is when the executive knows that its a no reply email id why does he/she mentions that reply back in same mail . I tried reaching customer service also but there is no option for that also. Please solve this asap and process my refund.
Booking id-NAKG9F9QB
Support Ticket numbers[protected], 31889246

Hello madam/sir,
I am Sarath babu from kaikaluru, Andhra Pradesh, I have booked a ticket from Paris to Bangalore in the month of March for the month of May 2020 in goibibo service for Lufthansa flight, but due to COVID 19, my flight has cancelled. I had asked for a refund from goibibo many times I had mailed them and I try to contact them many times but I haven't got any reply, I very much hopeless now.
please I am hoping you will take any action about this.
This is my reference number NDC8YQFD.
and in the following attachment, I have added my tickets.
Thank you,
Sarath Babu.
sarath.v.[protected]@gmail.com

I booked a flight ticket Booking ID - GOFLI32D[protected] from Bangkok to Hyderabad through Goibibo in 30th March 2020, but my flight got canceled due to COVID.I Tried contacting customer care through call, web form and live chat every possible way. Since from march I tried and finally got a call in October and they said they will refund the amount in 5 workings. But it has been 2months still I didn't receive any refund and I am unable to contact. I tried so many times calling them and submitted many web forms there no response worst experience.

This is to inform you that i have been booked flight from goibibo site in lockdown time, the airline indigo tell me that they refunded the full amount to goibibo, but i did not get it, and there is no such dedicated phone no of goibibo so that i can contact with them directly, i have tried my best to contact with agent, i want my money back i have the indigo refund transaction details toward goibibo
my phone no is [protected], my pnr are NIEKGM AND HMDUSA

I booked a hotel in Mahabaleshwar but When I reached there I found no such hotel, refund my amount and refund all my go cash amount to my bank account

I have booked a both side ticket for 4 person on 03.02.2020, but have not been able to commence the journey due to covid-19 lockdown imposed by government
While both the tickets have been cancelled, only one amount is reflecting in my wallet and the other amount status is showing as processed but not reflecting in wallet
kindly resolve the same at the earliest
Booking ID GOFLDAND[protected]
date of journey from kolkata to agartala 11.04.2020
date of journey from agartala to kolkata 13.04.2020

With respect to the flight ticket booking to be done from my credit shell account, I am not able to modify the details of one passenger namely, Ms.Swara Ranjith. The details populated for the fresh booking is showing as Infant, but actually now she is above 2 years old. The booking ID was GOFLDAND46B[protected]. I need to change the category of the above passenger from infant to child.

I have made request through mail and an auto reply is received with no solution. I tried to reach in customer care numbers but couldn't get anyone. Through the app I have raised a ticket with id 31891108.

I am ready to pay extra amount for the category change. The credit shell can be used only upto March and without the category change mentioned above it is of no use.

I have not received my hotel cancellation refund against a hotel booked on 6th of Nov 2020. They have created a support request for the same and have failed to act upon the same. Refund Request • Task ID :[protected]
Booking ID: HTLXDGJVZZ
Refund amount: 3554

Dear Sir / Madam,

I am writing to you to raise an issue about: Flights

The issue that I have experienced was: I have booked a flight ticket on Nov 5, 2020 but i had to cancel it on 6th Nov. I have not received my refund amount yet.

Kindly check booking details below and let me know the status.

Ticket delivery address : [protected]@gmail.com
Mobile Number :[protected]
Booking ID : GI1B[protected]
Total amount paid : 25, 533.00
PNR/Booking Ref.: OE454L
Date of Booking: 05 Nov 2020 07:14
Cancelled on 06 November 2020 05:47