Ibibo Group / Goibibo Complaints & Reviews

Done payment of Rs.7860/- for hotel booking on 9th Oct., 2022 but amount got debited twice. Raised complaint regarding same on 11th Oct., 2022 but till now no refund received....

In goibibo app i was booked a train ticket from secunderabad to brahmapur on 30th and the ticket got cancelled the app shows the refund will be returned after 1 week but i didn't get my refund. Booking ID-TRNAGDZORADJGF and Transaction ID -T2209291116518123019445 and please take action. Thank you...

I had paid Rs 3200 through PhonePe for train ticket booking on 4th October, 2022.While booking for tatkal ticket, got failed due to technical issues.I had got assurance for full refund but got no refund till today.Checked regularly through goibibo app and it is displayed as refund processed and refund expected between 11- 13 October.Please refund the amount....

I booked a flight ticket from bombay(BOM) to kolkata (CCU) date 11 oct 2022 first i was unable to see the booking in goibibo website i tried calling them they could not find my booking i dont know how I received a mail regarding confirmation of my ticket from goibibo still they can't find my booking. Now i cancelled the ticket from official website of spicejet but my booking partner is goibibo so unable to know the refund status i need help...

Dear Sir,

Booked two train tickets but the train was cancelled by the railways, and also as per the IRCTC website it is saying the refund has been credited to GOIBIBO, but it has been nearly a month that the same is not credited back to my account.

As also i am not able to contact GOIBIBO as no contact number is reachable.

For your ready reference below mentioned the details of the train :-br...

I Naveen Agarwal booked a flight on dated 07oct, 22. Flight (S5-115) was cancelled by star air, due to this flight cancelation i have to book another flight which cost me Dubble. refund my money with all extra expenses.

Flight details are as per Below:-

S5-115
PNR - PGEDYF...

I booked 2 tickets from machilipatnam to Hyderabad but after payment I did not get my ticket confirmation I want to cancel my tickets and want my refund money back please cancel my tickets and refund the money...

Hi,

I have booked my flight using goibibo booking platform, from 1st october to 7th October
And airline changed the schedule due to operational reasons.

They have agreed to refund the money still goibibo asked me to wait 15 days for it.

Now after 15 days have been passed, they have still not refunded the money and they do not even provide support for the same.

I have attached...

I tried booking a hotel in Goibibo. The app redirected me to payment page where I paid the required amount of INR 3178 via Google Pay. The amount was deducted and as per Gpay the payment was successful to Goibibo but it didn't reflect in goibibo and booking failed. Goibibo instructed to wait for 30 mins before trying repayment. As the booking was urgent I retried payment after 30 minutes and this time I paid via netbanking. This payment and...

I have booked trip from Gurugaon to Pushkar for 23-08-22 but a person Sh Mani Ram from Chankya Travel informed that bus is cancelled and your fare will be returned back to the source fare received.

Dear Ashok Kumar Gosain,
Thank you for booking with us. Please find all details of your journey below:

*Goibibo M-Ticket*
Route: Gurugram (gurgaon) to Pushkar
Booking ID: GOBUSANDDB305228BDbr...

I have booked a room through goibibo.. But the hotel force me to cancel the booking.. But my money is not refund yet, .. Hotel says that they are blocked the online boikg then why this app showing booking of that hotel.. Pls rfund my money and solve my problem...

I've booked a car on the date 03/10/2022 12pm to 10 PM of the same date ( Booking ID - BTXAZTVH1C1E037 ). But after reaching the location I didn't find the vehicle and I also didn't received any contact details or vehicle details. Then I called the customer care and after 15 minutes of conversation they found to know that the booked car is not available and also they informed that there is no replacement cars available at nearby my location....

Booking ID: CARPIGE6ZVFK5VD) from Hyderabad City to Hyderabad Airport:

Driver's name: G Mahendar
Contact number: [protected]
Cab details: TS07UG1765, suv
Thu 6 Oct 2022 at approx 3:30 AM

The booking was at 03:30 AM and the driver intentionally claimed that he didn’t receive booking and demanded extra money to come and pick up.
Called customer care and cancelled the booking, but...

Regarding refund of cab. And not responding.

Please refer attached mail for details

Dear sir,

i had booked a cab from gandhinagar to rajkot on 4th oct. i had not travelled. i have a raise a concern about car had an accident and damaged and also it's not a safe for travelling 250km. Driver denied to take photos of car. so i have requested for other car or cancellation with refund. still i am waiting...

Dear Team,
I had a booking on 6th October, 2022 at Hotel Le ROI, Haridwar.

Today I have received a SMS that I had cancelled my bookings and I am not supposed to receive any refund.

But, I didn't have cancelled my booking.

Then why I should not any refund?

Arrange my refunds.

Regards,
Bipasha Mukhopadhyay

Goibibo id: HTLDMAOUWDTBMVFZ...

I am done my. Booking on 5th oct to 6th oct at hotel dhingra in moga city for my business meeting. My booking id is HTLDSAS939FMEQUJ. Booking amount is 10323. When i go at there location i was shocked i saw there is a hospital not a hotel when i call at help line she said to me give me 2-3 minutes i will call you she call me after 15 minutes she said hotelier not contactable. I face hug loss due to i not joined me meeting on time....

Sorry but I need post the issue here with others.
From last 10 days I'm frequently calling for refund issue .
First of all company has issue with successful transaction, money deducted 2 times from my account balance but service not done that time
Now I got one time failed transaction refund but where is other one??
How can be RRN can be same in both different refund transaction??
Really got disappointed.br...

I have cancelled my International flight PNR - MY1I3U because of some medical emeergency, the cancellation request was raised on 23-August-2022, but after following up with customer care executive multiple times (15+ times) over email, I am not getting any response.

I have reached out to Airlines as well, they informed that its already processed at their end(attaching response from Airlines), so I need to check with Travel...

Hi, i booked a ticket last night from bhavani to bangalore..pnr ORED1514723
Tha bus not arrived on time and arrived 2hrs late to my boarding point. Actual time they mentioned around 6.57am. bangalore reach time said 12pm..one hrs delay is fine..but it took 2 hrs and it makes my trip useless as i had an appointment at 13 hrs in bangalore. Due to that i raised cancellation. Also informed driver to cancel as well..my seat no 11bub.. he...

I made a bus booking through goibibo on 25th September 2022 at 12.28AM and saw that the bus fare of rupees 386 has been deducted from my a/c so i thought my booking is successful but after sometime I received a message that there was technical error and that they have received the payment and it will refunded within 2 working days.Days have passed but still I haven't received the refund....