Ibibo Group / Goibibo Complaints & Reviews

Name: Enjo Varghese
Date of journey:[protected]
PNR:[protected]
TIN: 28NXSMG5
Booking ID: GOBUSMOBC5168A5AA2

I am trying to cancel the above ticket for two days. But not happening.
Kindly help me in cancelling and refund.

I booked 5 bus tickets from Kanpur to Agra on 24 Dec 2022 with Booking ID - GOBUS01C325DBAD. We had to cancel our tickets as the bus was preponed because of which we could not reach. The bus operator assured us of a full refund. While filing a complaint, it showed we would contact you within 5-7 working days. It has been more than 20 days but it is still showing " we are working on your complaint".

I was booking an air india flight from kolkata to agartala for 24th jan,
during the booking i was paying via upi, my money was debited from the bank but the flight ticket was not booked.
no info is showing in the my trips pannel.

and the customer care number has no option of speaking an executive

kindly refund the money.

I have booked on 14 Jan 2023 on Goibibo. My booking ID HTLDVAVAWVQV52D9. But when I went to make some changes on the site it shows no booking, customer service not responding, tried the app as well. Nothing working. Money was debited from by bank and I received message from the company as well related to booking details. But going to site and all nothing is showing.

I have made a booking for Ginger Noida Hotel on 8th Jan 9:31 PM for checkin for 9th Jan 9:00 AM but the Goibibo booked it for 8th Jan 9:00 AM checkin and 5:00 PM checkout. I realized this once I got a confirmation of booking, I immediately called Goibibo customer support and first they denied accepting their error and Kept me on hold for long time. they never resolved the issue. Today they are showing that booking is completed. I want refund of the booking and compensation for mental harassment.

I am sraboni roy, i am booking a hotel on 28 th December for January 8th to 9th 2023, in bhubneswar, hotel name oyo 81924 jaams home stay through ur app. My phn no is+[protected], email id-roy.[protected]@gmail.com.i am booking this hotel rupees 594, but last night when i entered the hotel, they claim rupees 300extra. I was refused to pay. And the cancel my booking. And my booking amount not refund.my booking id is-HTLDNAURZKU9EVE2.and the hotel staff misbehave with me, i am a ladies.

We had book a hotel in Coorg{The London House, Coorg}. We had already paid full amount with room with breakfast but unfortunately hotel manager said that breakfast is not include in your amount. Hotel manager denied for breakfast. i have all the records and call recording of hotel manager. I have discussed same thing with goibibo but goibibo didn't reply or taking time so much . Please refund my breakfast amount becasue we have already paid the amount to goibibo.

My booking ID: HTLDNAUXYJHW5CSL
I have booked a hotel using goibibo app at ganapathypule, maharastra.
we reached the hotel around 7:30 pm 26/12/22 and the hotel said that they are not dealing with goibibo and we got cheated by goibibo
when we call the customer care they said they are unable to reach the hotel so they will be cancelling the booking. They were not ready to provide any alternative hotels.
Do I need to stay in the road with my 80 yrs old grandmother and my kid?
While conversing they said If I book any near by hotels they will pay the extra charges (maximum 2000) when I share the invoice.
Now when I call customer care they are asking proof for such a conversation. My bad I didn't record the call, I asked them to check my call recording, they didn't call me after that.

Booked hotel at Mumbai on 9th and 10th. I want to cancel it and not able to do that

details

Goibibo ID : HTLDVAU64T2UL4HC
PNR : [protected]
Hotel booked on 23 Dec 2022

I had cancelled my Air Asia flight ticket due to excessive delay and had asked for refund. I cancelled my ticket on 10th Dec'22 and claimed my refund, i received a call from goibibo stating that refund will be based on approval from airlines. i received a mail from Air Asia on 11th Dec'22 confirming that the refund is processed and the same will be credited in next 7 days. On 23rd Dec'22 i receive and automated mail from Goibibo stating my refund has been cancelled as per policy.

I am highly disappointed with goibibo as I booked a same day round trip from goibibo app and the delay was too much to accommodate. instead of fighting on my behalf to get a refund from the airlines, they cancel the refund which was processed by air asia without any proper explanation.

It is also very tough to get in touch with Goibibo customer care as most of their emails/contact numbers are automated.

I want my refund to be processed as the airlines has already done the same and goibibo as a service provider has no rights to block the same.

I booked four tickets of Spicejet through Goibibo.com from Delhi to Pune for family journey on 14th December 2022. I applied for cancellation of tickets due to medical emergency reasons by submitting the medical certificate as required by Goibibo.com. The Goibibo site shows that the booking has been cancelled. When we contacted Goibibo customer care, we were told to approach Spicejet. The Spicejet customer care is saying that the booking...

I have booked Magnum resort on 1st nov for 29th dec-1st jan. I have got confirmation from hotel (Mr. Mehra) around 6th Nov. Again i got a call from goibibo that it is not confirmed yet and i checked with hotel again which says that we have booked at lower price and they dont entertain such bookings and blaming third party which is goibibo for this.
My money is now stuck with goibibo, i have then starting following up with Goibibo on this issue.
First they said that the booking is not yet confirmed and they were trying to reach me from long time. Why should i bother to call/pick call from unknown toll free when it is clearly mentioned in app no need to call booking is confirmed.
second i understood the situation and i believe there should be policy/contract between third party and hotel in such scenarios.
well i got call 3-4 time informing me about same issue but no solution to it, and what i supposed to do in this case, either they should come back with solution/refund something but nothing.
This makes be little worried and now i started following them on issue but i spoke to many support people(
kajal sharma, rakshA KUMARI, priyanka, bandana manjhi, shubham, taran) and no one knows what exactly they should do they dont have any idea and i get to hear that i need to wait for 2 hrs / 24 hrs/ 72 hrs everyone says different stories but no one is taking actions on this. Infact they cut my calls and give me more mental trauma.
why it is taking so long to get confirmation from hotel/ implement any other resolution? why they cannot help before travel date?
everyone is saying different stories some says will get alternate booking some says no will get confirmation?
Can any one really take action and resolve this case and inform me what the final status?

I have booked Magnum resort hotel from 29th dec-1st Jan, it was confirmed the first week and after 10-15 days i got a call that the hotel is denying the checkin, hence the reservation will get cancel. The booking was pre paid fully and it was non refundable. Goibibo is not helping us to either get the confirmation from same place or book any alternate option. Our money is stuck and time is flying we are not getting any help. I have been calling every 3 days the customer support and what I hear is they will call us back come back but nothing is happening. I have spoke to many people from support people like kajal sharma, raksha KUMARI, priyanka, bandana manjhi, shubham, taran and few of them promised to get some output within 2 hrs or 30 mins or a day but whenever I call I have been asked to wait for 72 hrs and I am waiting it just wasting my time and giving me mental trauma as I can see with there support they can deny booking at very last minute and I will leave with nothing in my hand.
I am not understanding what is the blocker? why they cant book alternate hotel if booked hotel denied the check-in? why it is taking so long? why no action can be taken ? or get confirmation with the same hotel?

Horrible experience in staying at Hotel Pranav Executive (Near Swarget), Pune Goibibo IDHTLDVAU7J2CH54BV. I have booked 3 days in the same hotel. I made mistake by booking for 3 days. The hotel room and washroom is horrible I have shared the images to goibibo team but I didn't get help from hotelier or goibibo team on time. Hotelier was requesting me to don't post any images or review in goibibo website and promising me he will not charge me for early checking price. While checking out we had a quarrel with hotel manger as he didn't agree to wavie off early check in charges.

Forcefully i have stayed for 3 days as I am not sure hotelier is going to help me or goibibo team will help me so I have adjusted and stayed but the room condition is very pathetic as mirror and toilet is not cleaned properly. I would like to request your team to review once before uploading any hotel images though your images we have booked their rooms for 3 days.

I would like to reimburse my full amount which I have paid and please remove this hotel from your website because other traveler should not suffer like me.

Please call me if you have any questions : [protected]

I booked bus tickets from Delhi to khanna for 1st December using goibibo. The bus was changed at the last moment. Also my destination was modified to Ludhiana instead of Khanna which is like 45km away from khanna. I had to spend my own 1000 rupees to reach khanna from Ludhiana using a cab.

My bus fare was 4145.20 for 4 tickets and the tickets that were allotted to me were only of Rupees 1800.

The timings for the bus that I had booked was 8:30 source (majnu ka Tilla) and 11:30 (khanna).
The alloted bus started at 9:10am and reached Ludhiana at around 5:00pm.

I had paid 4000+ rupees so that I could reach early and instead i was alloted a bus that didn't even drop me at my chosen destination.

I complained using the app but my ticket was closed and marked as resolved even without any resolution provided to me.

I booked flight from srinagar to jammu for 21/12/2022 with PNR NO. YST23N due to some unavoidable circumstances i was unable to travel on 21/12/2022 thats why i applied for date change option and for that i have to pay extra INR 1859/- .
During this payment on date 30/11/2022 amount of 1859/- debited from my account and during transaction response from PAYU it shows error and the date change not done even amount hasbeen debited .
In this regard i made a query on PAYU and i got response from them that kindly contact customer care team og GOIBIBO.
For your reference i have attached response screenshot from PAYU .
kindly arrange to resolve the issue.

Transaction date :- 31/11/2022
Transaction amount:- 1859/-
Transacyion ID :- [protected]

I cancelled the flight which i booked from goibibo within 24 hrs of booking.
As per the guidelines i am entitled to 100% refund.
It has been more than 20 days i cancelled the flight.
I contacted Airlines they are of the view that refund has been processed on the same day.
Goibibo has still not credited the amount in my account.
Please look into the matter urgently.
I am in need of the refund amount.
Here are the details of flight cancellation.
PNR- BLPWE9 (Nov 25 New delhi to dehradun)
And
HJ8EDP( Nov 28 dehradun to new delhi)
Both the passengers are my parents.
Refund amounts to around 10, 000 Rs.

Money deducted twice for seat selection in air asia

@goibibo I am trying to delete my account
Not able to reach any customer support

Have mailed to multiple ids no response

I have an online post office account and I got a reactivaton account mail on my ibibo mail id so please help me to recieve that mail.