Ibibo Group / Goibibo Complaints & Reviews

I had cancelled my Air Asia flight ticket due to excessive delay and had asked for refund. I cancelled my ticket on 10th Dec'22 and claimed my refund, i received a call from goibibo stating that refund will be based on approval from airlines. i received a mail from Air Asia on 11th Dec'22 confirming that the refund is processed and the same will be credited in next 7 days. On 23rd Dec'22 i receive and automated mail from Goibibo stating my refund has been cancelled as per policy.

I am highly disappointed with goibibo as I booked a same day round trip from goibibo app and the delay was too much to accommodate. instead of fighting on my behalf to get a refund from the airlines, they cancel the refund which was processed by air asia without any proper explanation.

It is also very tough to get in touch with Goibibo customer care as most of their emails/contact numbers are automated.

I want my refund to be processed as the airlines has already done the same and goibibo as a service provider has no rights to block the same.

I booked four tickets of Spicejet through Goibibo.com from Delhi to Pune for family journey on 14th December 2022. I applied for cancellation of tickets due to medical emergency reasons by submitting the medical certificate as required by Goibibo.com. The Goibibo site shows that the booking has been cancelled. When we contacted Goibibo customer care, we were told to approach Spicejet. The Spicejet customer care is saying that the booking...

I have booked Magnum resort on 1st nov for 29th dec-1st jan. I have got confirmation from hotel (Mr. Mehra) around 6th Nov. Again i got a call from goibibo that it is not confirmed yet and i checked with hotel again which says that we have booked at lower price and they dont entertain such bookings and blaming third party which is goibibo for this.
My money is now stuck with goibibo, i have then starting following up with Goibibo on this issue.
First they said that the booking is not yet confirmed and they were trying to reach me from long time. Why should i bother to call/pick call from unknown toll free when it is clearly mentioned in app no need to call booking is confirmed.
second i understood the situation and i believe there should be policy/contract between third party and hotel in such scenarios.
well i got call 3-4 time informing me about same issue but no solution to it, and what i supposed to do in this case, either they should come back with solution/refund something but nothing.
This makes be little worried and now i started following them on issue but i spoke to many support people(
kajal sharma, rakshA KUMARI, priyanka, bandana manjhi, shubham, taran) and no one knows what exactly they should do they dont have any idea and i get to hear that i need to wait for 2 hrs / 24 hrs/ 72 hrs everyone says different stories but no one is taking actions on this. Infact they cut my calls and give me more mental trauma.
why it is taking so long to get confirmation from hotel/ implement any other resolution? why they cannot help before travel date?
everyone is saying different stories some says will get alternate booking some says no will get confirmation?
Can any one really take action and resolve this case and inform me what the final status?

I have booked Magnum resort hotel from 29th dec-1st Jan, it was confirmed the first week and after 10-15 days i got a call that the hotel is denying the checkin, hence the reservation will get cancel. The booking was pre paid fully and it was non refundable. Goibibo is not helping us to either get the confirmation from same place or book any alternate option. Our money is stuck and time is flying we are not getting any help. I have been calling every 3 days the customer support and what I hear is they will call us back come back but nothing is happening. I have spoke to many people from support people like kajal sharma, raksha KUMARI, priyanka, bandana manjhi, shubham, taran and few of them promised to get some output within 2 hrs or 30 mins or a day but whenever I call I have been asked to wait for 72 hrs and I am waiting it just wasting my time and giving me mental trauma as I can see with there support they can deny booking at very last minute and I will leave with nothing in my hand.
I am not understanding what is the blocker? why they cant book alternate hotel if booked hotel denied the check-in? why it is taking so long? why no action can be taken ? or get confirmation with the same hotel?

Horrible experience in staying at Hotel Pranav Executive (Near Swarget), Pune Goibibo IDHTLDVAU7J2CH54BV. I have booked 3 days in the same hotel. I made mistake by booking for 3 days. The hotel room and washroom is horrible I have shared the images to goibibo team but I didn't get help from hotelier or goibibo team on time. Hotelier was requesting me to don't post any images or review in goibibo website and promising me he will not charge me for early checking price. While checking out we had a quarrel with hotel manger as he didn't agree to wavie off early check in charges.

Forcefully i have stayed for 3 days as I am not sure hotelier is going to help me or goibibo team will help me so I have adjusted and stayed but the room condition is very pathetic as mirror and toilet is not cleaned properly. I would like to request your team to review once before uploading any hotel images though your images we have booked their rooms for 3 days.

I would like to reimburse my full amount which I have paid and please remove this hotel from your website because other traveler should not suffer like me.

Please call me if you have any questions : [protected]

I booked bus tickets from Delhi to khanna for 1st December using goibibo. The bus was changed at the last moment. Also my destination was modified to Ludhiana instead of Khanna which is like 45km away from khanna. I had to spend my own 1000 rupees to reach khanna from Ludhiana using a cab.

My bus fare was 4145.20 for 4 tickets and the tickets that were allotted to me were only of Rupees 1800.

The timings for the bus that I had booked was 8:30 source (majnu ka Tilla) and 11:30 (khanna).
The alloted bus started at 9:10am and reached Ludhiana at around 5:00pm.

I had paid 4000+ rupees so that I could reach early and instead i was alloted a bus that didn't even drop me at my chosen destination.

I complained using the app but my ticket was closed and marked as resolved even without any resolution provided to me.

I booked flight from srinagar to jammu for 21/12/2022 with PNR NO. YST23N due to some unavoidable circumstances i was unable to travel on 21/12/2022 thats why i applied for date change option and for that i have to pay extra INR 1859/- .
During this payment on date 30/11/2022 amount of 1859/- debited from my account and during transaction response from PAYU it shows error and the date change not done even amount hasbeen debited .
In this regard i made a query on PAYU and i got response from them that kindly contact customer care team og GOIBIBO.
For your reference i have attached response screenshot from PAYU .
kindly arrange to resolve the issue.

Transaction date :- 31/11/2022
Transaction amount:- 1859/-
Transacyion ID :- [protected]

I cancelled the flight which i booked from goibibo within 24 hrs of booking.
As per the guidelines i am entitled to 100% refund.
It has been more than 20 days i cancelled the flight.
I contacted Airlines they are of the view that refund has been processed on the same day.
Goibibo has still not credited the amount in my account.
Please look into the matter urgently.
I am in need of the refund amount.
Here are the details of flight cancellation.
PNR- BLPWE9 (Nov 25 New delhi to dehradun)
And
HJ8EDP( Nov 28 dehradun to new delhi)
Both the passengers are my parents.
Refund amounts to around 10, 000 Rs.

Money deducted twice for seat selection in air asia

@goibibo I am trying to delete my account
Not able to reach any customer support

Have mailed to multiple ids no response

I have an online post office account and I got a reactivaton account mail on my ibibo mail id so please help me to recieve that mail.

This is in regards to be refund with Indigo Airlines. The airlines is saying it processed and shared with ibibo. The amount is untraceable and no notification is there regarding ticket booking, cancellation and refund from ibibo team. When called on customer care they call is redirecting to goibibo and they are maintaining that they dont have any information
Ticket PNR - AJK82S
3 passengers travelling from Varanasi to Mumbai

Hello,

This is pavan grandhi, I am writing to you regarding a flight ticket booking.
My registered mail ID with goibibo is [protected]@gmail.com.
15October 2022, I booked my flight from Hyderabad to vishakapatnam, departure date being 16 October 2022, with IndiGo airlines
I have cancelled the flight the goibibo team was mentioned you will get refunded amount but i didn't get any refund amount till date[protected]
And I didn't get any information also

I hope you can resolve this issue for me at the earliest. ASAP
Thank you.

I had a email with ibibo.com
My email ID : 13bn.[protected]@ibibo.com
This email register with many server but the ibibo email system not found to use . Now I am change my email on the other website but the website send OTP in email. So what can I do now.
I think ibibo mail close their mail system with out advance notice .
Me and my friends are not happy with ibibo

I had booked bus tickets for my uncle and aunt on 28th Oct. However, later in the afternoon it was informed by the Bus Operator that the bus got cancelled. Its been long GoIbibo has not been refunding my money which i booked. There is no customer support to speak to. This is a fraud company which finds its way to loot customers. There is absolutely no support from the company provided. Its been almost 10 days not a single call nor response to the ticket. Attaching ticket details for reference.

My last Goibibo wallet balance was INR 64895/- from which I had requested a refund of INR 64000/- on 28 Sep 2022, 08:07 PM via online request Task ID[protected]. Out of 64000/- I had only received INR 37327.0 Transaction ID: INDBN[protected]

My current wallet balance is INR 895/- I could not see INR26, 673.0 in my wallet.

Could you help check. It is difficult to reach Goibibo on customer service portal in their mobile application.

Booking ID HTLDMASUWD9APWHV
PNR:[protected]
PROPERTY NAME & CITY: COLLECTION 0 28315 HOTEL DOLLAR, BHUJ
CHECK IN DATE 23 OCT 2022
CHECK OUT DATE. 28 OCT 2022
AMOUNT FULLY PAID AS PER DIRECTION

When I reached the hotel the Manager refused accommodation by stating that the amount is insufficient to accommodate. His way of speaking was so arrogant and indecent. I had talk with your representative, she also was helpless in the scenario and assured me for refund at the earliest .I left the hotel and stayed in another hotel by paying much higher charge. Refund is not yet materialised. Kindly do the process at the earliest.

Thanking you

Vinayan KG

Hello,

This is Rajesh Chauhan, I am writing to you regarding a ticket booking.
My registered mail ID with goibibo is [protected]@gmail.com.
Today, 02 October 2022, I booked my flight from Hyderabad to Mumbai, departure date being 03 October 2022, with Air India, time being 08:15 am.
An amount of Rs.4734 has been deducted, however I did not get any confirmation from ibibo.
I have no reference number that I can provide, as there was no information communicated at all for me to provide to you.
I hope you can resolve this issue for me at the earliest.
Thank you.

I booked ticket to travel on 16/04/2020 from Goa to Chennai by Spicejet. Ticket was booked through Goibibo. Due to covid lock down all flights were cancelled however I have still not received refund of money paid. Flight #SG 2892 PNR TD8VMG. Amount paid Rs 3020

The worst experience with Goibibo customer care Service .

I have booked ticket for my family from MAA - BOM and i requested for changes in timing and let me know the extra fare charge From last 8 days they are just bluffing and saying we have marked email to airlines but Airlines has not reverted back .

Without any final solution how the ticket are been closed and when i call customer care team says they create new Ref id and say they will update in next 48 hrs . But that 48 hrs has taken 8 days still no final conclusion .

Below is the ticket # which is closed with my confirmation .
Ref #[protected]
Ref #[protected]

Now after calling back to check the status customer care team shared new Ref #[protected]

Seriously some time i feel they are taking so litely to customer as if they don't care .
I was the one who is to say my friend that Goibibo system is good and quick response .
But when it was my turn i really got to know how bad is the team and same word same dialog are been pushed to client by just simply saying as wait for 48 hrs .

I m really sorry i have to write so much bez they was no proper follow up and solution given to me as a client .

Thanks and bye

If you really want to help please contact me on my mob # +[protected] my email id [protected]@gmail.com