Ibibo Group / Goibibo Complaints & Reviews

I had booked the SpiceJet flight for 26th October 2020 from Jabalpur to Bengaluru (PNR: JDVWUD). But on 18th October, I got to know that the flight was canceled by the airlines. I booked the tickets for INR 25, 276, but the refund amount that is being shown on the Goibibo refund is INR 24, 072.
This shows that the convenience fee that was charged at the time of booking is shown to be deducted from my refund. Since the flight has been...

Dear sir/Madam
From Last three month i am trying to reach in your company's customer care for my refund money against PNR no-ZWHH2X,
from last three month i am waiting for my refund money, but your company is not giving me any update,
I request you to Please solve my issue...
I have attached the Last replied email by your executive on dated[protected].
Please do the needful ASAP.

Warm Regards
Ujjwal das
[protected]

I booked a bus ticket from pune to goa on 7 nov, my money got deducted but ticket was not booked, i got their message and email about the issue and a link to their support chat, the chat doesn't work and there is no way to contact their agent, i want my refund, but there is no way to reach out to their agent. The link given in the message for refund leads to support page, which doesn't give reply. I will add the photos related to it.

It has been around so many months but GoIbibo is not refunding the money, seems like they are using my money for scams like scam1992, it's been more than 6 months but they always keep telling me that they'll refund in 10 business days but never refunded, on Oct 22 they again asked for bank details but never refunded my money.
It is for my GOIBIBO BOOKING ID GOFLDAND6D0AC[protected], for my Flight booking of Indigo, PNR ABQY4L which IndiGo has sent to GoIbibo for refunding but they seems not wanting to refund my money, I've tweeted and tweeted but they just don't want to refund my money

I have booked flight for Jun 18-2020 from mumbai to Jabalpur.
They given credit shell since flight got cancelled due to covid.
Now i am trying to book flight from Jabalpur to mumbai by using credit shell.
But in their website no option available for using credit shell.

Customer care not approachable. No email option available to get information.
Very worst support.

How can i get my money back instead of credit shell?

Could you help me to resolve this.

I have booked ticke using goibibo on 18th aug 2020 but it is still in pending status .now if I want to cancel the booking I am not able to do so.

I have received email communication from Goibibo that i will get full refund for my booking on 14th March 2020 for flight from Ranchi to Zurich via Delhi in Swiss air. This flight was not operational on 14th march and they have cancelled the flight.

I got clear communication from Goibibo that i will get my refund. I haven't received my refund amount or any communication for the same so far. I am helpless to contact them as they have changed their contact method. They are using automated chatbot which is not helpful at all. I dont know how to contact or what further steps i need to take to get my money back.

I have booked flight a ticket on 23rd march 2020 for dubai to Lucknow on 1st April-2020 booking reference no is. GOFLIIOS[protected] and PNR no. XMUPAQ,
Due to covid-19 pandemic flight cancelled by airline

Refund already processed by airline they (Airlines) confirm me that they refunded to travel partner ( Ibibo group )

But i am chasing for the refund from last couple of months No refund amount received into my account

Please look into this and take appropriate action.

I booked an indigo flight for April 20th with pnr GLB46A ..which was cancelled later on...I called go ibibo...they told they initiated refund...I got mail too...but the amount was credited till now... I checked and confirmed with bank officials..they didn't receive any amount ...I request go ibibo to look into this matter. The amount refund should be 8665rs

Hamari pune-delhi fight cancel (due to covid lockdown)hone ke baad aajtak bank account mein paise nahin diye gaye hai.kaafi pareshan kiya jaa raha hai.facebook, twitter par bhi commpliant kar chuke hai.

pnr no-YP556H
ref no[protected]
date-25 june 2020 by indigo airlines

I amrita Chaudhary have booked my ticket on 10 February 2020 for Ukraine to India round trip selected date was 1 July 2020 & return 30 august 2020 through goibibo i have`nt got my refund till now it is been 8 months and still no update worst Experiance ever traveling with goibibo my ticket no.[protected]

Booking ID - GOFLDAND5EEA[protected] - My Go air flight for 3rd Apr. got cancelled due to covid.
Since then I have been trying to apply for refund.

There is no way to contact the Goibibo group. They just have IVR options available, they just send the link on mail to apply for refund but that is not working.

I booked flight ticket on 14th march 2020. (Airline pnr ZL1JGW ).Due to covid-19 pandemic flight cancelled by airline.Refund already processed by airline in month of july 2020 to travel partner( Ibibo group ).But i am chasing for refund from last 4 months.No refund amount received into my account.Please look into this and take appropriate action.

I Booked hotel on ibobo check in date 19march2020 due to corona pandemici request to hotel agencies to extend my check in date company are agree and extend my booking but this time hotel say booking is not confirmed and i unable to call hotel agencies
Booking id-HTL6D4BQGU

After having conversation with goair, they confirmed that the flight was cancelled by them.so, they confirmed and agreed to refund the whole amount ( Rs.5874) because it was a mistake from their end. I have the recorded conversation and the email confirmation provided by them also.
They said they will refund the whole amount and will transfer to goibibo (the booking agency).
So, I want the complete refund. Goibibo is befooling customers by giving wrong message and eating money.
I need proof of ticket cancellation by the customer which is said by goibibo on the basis of which they are deducting the money from my total refund amount.

I need prompt and genuine reply from goibibo to resolve this issue.

I've tried to contact goibibo through calls and chats but there is no positive response received from their side.

I have purchased Lingaraja garden pipe, 0.5'', 30m long for Rs.699 on 03/11/2020, 08.43 PM at Amazon website, from Old name Corporation Bank/ new name Union Bank of India.
But payment is not reflected in Amazon account.
Details are as follows.
IBIBO OTC NO[protected] Garden Pipe / CN[protected] / [protected]
Kindly do the needful

The issue that I have experienced was: Payment done on google pay also amount deducted but goibibo showing payment pending, I'm trying to contact goibibo but unable to reach any contact number and also Through app, application not showing my booking trip

It occurred on: 5/11/2020

Accept the payment and confirm the booking for the same .

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Vishwanath C

Booking reference: HTLT96S833
:

Kestur, Kodigehalli post

561203

Hi,
I have booked a flight ticket from Hyderabad to Visakhapatnam last week and tried to cancel it while the refund insurance is active. However, Goibibo didn’t allow to cancel the ticket through website, app, chatbot and even through call to customer care.

I have even posted my complaint on Twitter and still no response. Today, I am no more eligible for refund of my ticket value and they are sending me messages to web-checkin. The worst part is inly the cancellation doesn’t work and the rest all do.

Very pathetic service!!! And zero customer support.

Regards,
Sanjay

I made a booking from Toronto to Ahmedabad with the booking id - GOFLIEDB[protected] for 26th August 2020. Unfortunately due to COVID -19 I cancelled my booking on 24th June 2020 and requested for refund.

I was told to get a refund for INR 14334/- after reduction of all cancellations charges and I was told to get the amount in my bank account in 2 weeks time but now it has been 4 months and I haven’t got my refund. I tried to call customer service but non of your operator are active due to COVID and you online service name GIA is pathetic, it only shows the refund amount but don’t have any answer about when the refund will be made.

Do take a note of this things and revert me back and also refund the money, does it take 4 months to refund, how poor your online services are if it takes so much time. I want my refund as soon as possible and revert me with it. Improve your services it is really bad. Be a bit helpful to your customers, don’t give the lame excuses of Covid we have waited long enough for the refund.

Please find details Booking ID GOFLD05FE[protected] Booked on 02 Mar 2020 PNR - LX04ZB Bhubaneshwar-Bengaluru Depart on Sun, 26 Apr 2020 Airlines- Air India Please refund the above booking amount as the flight got cancelled due to lockdown COVID situation.