Ibibo Group / Goibibo Complaints & Reviews

I made a flight booking on 3 November, 2020 from Bengaluru Airport to Kolkata Airport scheduled on 21 November, 2020 through Goibibo. I did the payment through UPI (PhonePe). The amount got paid successfully through PhonePe, I also received the transaction ID and confirmation from PhonePe that the amount has been credited to Goibibo.
Post payment, I did not receive any confirmation of my flight from Goibibo. No message/mail has been...

Hi there

I am Nagalakshmy Bhagavathiappan and my PNR number is SG3390
Booking ID: GOFLDIOSB7FD[protected]

Since morning I have been trying to change the date of my flight and unfortunately, I couldn't do it.

There is no customer service, the number to be contacted and this is the worst service I ever felt.. Very annoying and dissatisfied.

Will you be sorting this out? Or what should I do?

I Received Refund After Submitting 8 Requests Or You Can Say Begging For 8 Times For My Money.
And They Refunded Into The Fking GoibiboCash Wallet. So I Have To Use Their Fking Site Again To Use MY MONEY.
I Received Amount ₹.8000+ Less And They Said They Deducted Flight Company Cancellation Charges And Fun Part Is My Flight Company Said They Will NOT Deduct Any Amount And I Should Receive Full Refund. So Why You Are Eating My Cash Goibibo?

The ticket in vistara air fro. Calcutta to Bombay on 03.10.20 was cancelled.
But the refund till not provided.

I booked a ticket for delhi to manipur before lockdown and the ticket got cancel in the form of credit shell to redeem agian but there is no option availabe once i to book with the same pnr which the credit shell is available so please help me to redeem the credit shell.

My cancelled ticket amount is not credited to my account. The ticket got cancelled due to lock down time.

Please resolve this asap.

Flights (booking no. GOFLDDDECD[protected] )had been booked for Jaipur -, Kolkata amounts Rs. 5630 and Kolkata - Jaipur amounts 5780 and cancelled due to pandemic situation. But, unfortunately, no refund has been done from their end after repeated intimations. Nor they are entertaining any phone calls or messages.

I had booked Jet Airways flight through GOIBIBO .
PNR : WRDGLJ
Date of Travel : 24th May 2019.
GOIBIBO was showing refund pending on the app, but now they have erased and refund is pending.

I booked the flight ticket from Delhi to prayagraj on 23rd march 2020.the flight was scheduled to depart on 26th March 2020.Butdue to Covid-19 all the flights were cancelled and a credit shell was promised instead of refund which could be used for future travel, its been 8 months since then neither i have received the credit shell nor the refund amount, have been trying to get in touch in customer care team of goibibo for a 8 months but i haven't been able to talk to them since then as all the numbers on their website are showing as incorrect. Moreover when i talked to the flight provider they told me that they have issued the refund for the cancelled flight and its the goibibo thats not giving you the refund .Kindly help

PNR-JW6INK
NAME- RAJESH KUMAR SHUKLA
FLIGHT DATE-26TH MARCH 2020

SIR, i am Dr. Abhay Maurya want to complain against GOIBIBO group. my flight booking was there through GOIBIBO on 28 april2020 from MUMBAI TO VARANASI, but got impacted due to COVID-19. Now i can see my credit shell amount(PNR:KGR9MX...SPICEJET SG704).
I am trying to book the ticket again by using credit shell on desktop site(as GOIBIBO suggest) but i am not able to do so, because my impacted booking is not showing in GOIBIBO-my trips option.

i am trying to contact all of their customer. care no.s but any of it is not working, i m not getting any help from their side.


cont. no. [protected]
email id. abhaymaurya [protected]@gmail.com

We have booked Flight tickets with Indigo thru Goibibo app.
travel date : 09 August 2020
cancelled and refunded by Indigo on 08 August 2020
placed request thru Goibibo to refund the funds to my account on September 2020 however till date INR 5768 is not been credited into my account. tried contacting Goibibo thru app, contact numbers available in website despite for trying several times unable to get proper resolution. hence request you to kindly assist in getting my refund to my account.

Regards,
Lilly Priya

I have booked round trip Indigo flight from Ahemedabad to Dehradun from 14/11/2020 from Ahemedabad to Dehradun and From 18/11/2020 Dehradun to Ahemedabad via Goibibo on 24/10/2020 for amount of 19372. Due to some personal issues I had cancelled the flight on the same day within 2-3 hours directly from Indigo airline by call with full Refund and no deductible. Indigo reversed the full amount to Goibibo on same day. But Goibibo didn't processed the amount yet. As there is no customer support and there is no customer care person or any kind of customer support where we can directly talk about Refund and any issue, Me and my sister repeatedly tweeted and mailed about the Refund to Goibibo. Later on They replied on Twitter DM with Reference no. But we have Given different different reference nos. And Goibibo indicated that we will inquire about our Refund through this Reference no. to my bank. But on asking bank about this they said These Reference no. Is invalid. And ss we are provided different different reference nos . We are confused which one is authentic. And both reference nos. Are called invalid by Bank. We are in much need of money and in such crises time Goibibo holded our money and giving us False Reference nos. We are unable to know where we should go for justice. I have Attached all the documents and screenshots about booking . Please help me out.

Flight has been canceled due to Coivd and we didn't get our money yet, and no response from goibibo and the flight companies said they have sent the refund amount to goibibo and they have sent us any money or refund.

Respected sir/madam,

I booked my flight ticket which was showing refundable while booking through Goibibo on 25 July 2020 from Kochi to Dubai but due to some problem i couldnt travel on this date. So i cancelled my flight ticket through customer care of Goibibo and confirmed with there representetive that i will get my complete refund as he said hence I told him to cancelled my flight ticket which was Rs 34693/-. But I still dont get my refund from Goibibo yet. I also took some screen shots of Goibibo app which showing my refund amount which was Rs 27402/-.
So I did number of times called to them about my refund and now they are saying that i will get only Rs 2000/- which is not correct amount which i was paid to them while booking. They did fraud with me. Still i dont get my refund back. i already attached some evidence with this complaint hope i will get my refund back.

PNR No - XKVRER
Flight No - IX1435

I have made a booking on airasia through GOIBIBO PNR- K9UHUE, but flight was cancelled by airline, as checked with airline refund amount already credited to travel agency(goibibo) but there is no refund from goibibo and no respond

Regarding the refund for packaging booking id : AMDQVFWXT with Goibibo.
Inspite of many repeated requets made under Re : [#31841398], [#31829747], [#31818167], [#31810384], [#31788350], [#31757964], [#31638697], [#31596035], [#31589922], [#31580195], no refund is made yet. There is deliberate inaction and neglect.

Rajesh Aggarwal
[protected]@gmail.com
[protected]

My Booking Id: GOFLIF[protected] . My Flt Ethihad Ey 238 Abudhabi to Chennai on 4th April cancelled due to Covid. I am yet to get the refund.

Pl initiate refund or provide me open ticket for future travel.

I booked my ticket from Bangalore to Delhi before lockdown from Kotak Mahindra bank app.
Because of national wide lockdown my flight was cancelled.
I wish to get refund of my booked ticket.
Kindly connect with me at [protected]

Booked stay at Ginger hotel Mangalore on 24th Sept through Goibibo. As we arrived there, the driver did not let us in as we had a yellow board(taxi) vehicle that booked to travel to Mangalore. This rule was never informed to us neither by Goibibo nor Ginger hotel. We tried to request the reception staff for parking who denied our request. We tried reaching out to Goibibo at 11:15pm to solve our issue who did not respond. We asked the reception staff to cancel our booking and provide us the refund who said as we booked the hotel via Goibibo hence refund will be provided from Goibibo. We waited for Goibibo's chat response till about 12 midnight then left to another hotel where we booked and stayed. Goibibo responded around 1am and told us they will escalate the query and respond to us. We received apologies from Ginger hotel since they nor Goibibo did not inform us the new rules of the hotel till we got there. It's been a month since we are requesting Goibibo to refund our money but they are not responding and closed the case. We took it to Twitter asking for refund from Goibibo. We only get auto replies but no person with brain is making an attempt to understand our issue or to solve it. Request you people to please help us in getting the refund. Thank you

PNR: SIJ18M

Refund processed but not credited in ACCOUNT