Ibibo Group / Goibibo Complaints & Reviews

I have booked round trip Indigo flight from Ahemedabad to Dehradun from 14/11/2020 from Ahemedabad to Dehradun and From 18/11/2020 Dehradun to Ahemedabad via Goibibo on 24/10/2020 for amount of 19372. Due to some personal issues I had cancelled the flight on the same day within 2-3 hours directly from Indigo airline by call with full Refund and no deductible. Indigo reversed the full amount to Goibibo on same day. But Goibibo didn't processed the amount yet. As there is no customer support and there is no customer care person or any kind of customer support where we can directly talk about Refund and any issue, Me and my sister repeatedly tweeted and mailed about the Refund to Goibibo. Later on They replied on Twitter DM with Reference no. But we have Given different different reference nos. And Goibibo indicated that we will inquire about our Refund through this Reference no. to my bank. But on asking bank about this they said These Reference no. Is invalid. And ss we are provided different different reference nos . We are confused which one is authentic. And both reference nos. Are called invalid by Bank. We are in much need of money and in such crises time Goibibo holded our money and giving us False Reference nos. We are unable to know where we should go for justice. I have Attached all the documents and screenshots about booking . Please help me out.

Flight has been canceled due to Coivd and we didn't get our money yet, and no response from goibibo and the flight companies said they have sent the refund amount to goibibo and they have sent us any money or refund.

Respected sir/madam,

I booked my flight ticket which was showing refundable while booking through Goibibo on 25 July 2020 from Kochi to Dubai but due to some problem i couldnt travel on this date. So i cancelled my flight ticket through customer care of Goibibo and confirmed with there representetive that i will get my complete refund as he said hence I told him to cancelled my flight ticket which was Rs 34693/-. But I still dont get my refund from Goibibo yet. I also took some screen shots of Goibibo app which showing my refund amount which was Rs 27402/-.
So I did number of times called to them about my refund and now they are saying that i will get only Rs 2000/- which is not correct amount which i was paid to them while booking. They did fraud with me. Still i dont get my refund back. i already attached some evidence with this complaint hope i will get my refund back.

PNR No - XKVRER
Flight No - IX1435

I have made a booking on airasia through GOIBIBO PNR- K9UHUE, but flight was cancelled by airline, as checked with airline refund amount already credited to travel agency(goibibo) but there is no refund from goibibo and no respond

Regarding the refund for packaging booking id : AMDQVFWXT with Goibibo.
Inspite of many repeated requets made under Re : [#31841398], [#31829747], [#31818167], [#31810384], [#31788350], [#31757964], [#31638697], [#31596035], [#31589922], [#31580195], no refund is made yet. There is deliberate inaction and neglect.

Rajesh Aggarwal
[protected]@gmail.com
[protected]

My Booking Id: GOFLIF[protected] . My Flt Ethihad Ey 238 Abudhabi to Chennai on 4th April cancelled due to Covid. I am yet to get the refund.

Pl initiate refund or provide me open ticket for future travel.

I booked my ticket from Bangalore to Delhi before lockdown from Kotak Mahindra bank app.
Because of national wide lockdown my flight was cancelled.
I wish to get refund of my booked ticket.
Kindly connect with me at [protected]

Booked stay at Ginger hotel Mangalore on 24th Sept through Goibibo. As we arrived there, the driver did not let us in as we had a yellow board(taxi) vehicle that booked to travel to Mangalore. This rule was never informed to us neither by Goibibo nor Ginger hotel. We tried to request the reception staff for parking who denied our request. We tried reaching out to Goibibo at 11:15pm to solve our issue who did not respond. We asked the reception staff to cancel our booking and provide us the refund who said as we booked the hotel via Goibibo hence refund will be provided from Goibibo. We waited for Goibibo's chat response till about 12 midnight then left to another hotel where we booked and stayed. Goibibo responded around 1am and told us they will escalate the query and respond to us. We received apologies from Ginger hotel since they nor Goibibo did not inform us the new rules of the hotel till we got there. It's been a month since we are requesting Goibibo to refund our money but they are not responding and closed the case. We took it to Twitter asking for refund from Goibibo. We only get auto replies but no person with brain is making an attempt to understand our issue or to solve it. Request you people to please help us in getting the refund. Thank you

PNR: SIJ18M

Refund processed but not credited in ACCOUNT

Ticket dated 25 March 2020 but cancel duo to Corona virus airline said we pay to goibibo but goibibo not refund money in my account they said not received from airlines

For 25th Apr, 2020, my ticket got cancelled due to COVID-19 and amount refund as credit shell.But issue is when I am trying to book fresh booking in payment option credit shell is not available and customer care not approachable and no response gettting from web or app.Please let me know how i can use credit shell in new booking

I booked a flight from kannur to mumbai on 1st november early morning around 1am in flight of go air of G8 392 with pnr number T85HHM and i have received a invoice of same on the same day ..after a day without intimation and refund they have changed my booking to 2nd november 2020 and with a different time.this has lead to serious disruption to my travel plan and has created agony to me.i have tried to contact them with my query but left with no access to their manual agent.please look into this matter.iam attaching my booking and their abrupt change with same pnr number

I made a payment on gglonline.net from netbanking. The payment got debited from my account. But not recieved by Green gas.Now as the bill was generated, i found old outstanding in my bills, so writing a mail for reversal from ibibo.Msg is as below.

Thx for INB txn of Rs.4193 frm A/c X8762 to Ibibo.com... Ref#IGAJFCCZS6 on 18Aug20. If not done, fwd this SMS to [protected] to block INB or call [protected]

Regards
Rakesh Agarwal
[protected]

I booked a flight for London from delhi on 4th of May 2020 but due to the pandemic had to cancel the flight. The booked flight was a refundable ticket and when i asked for a refund Goibibo didn’t initiate a refund and they refunded just 50, 000 rs for a flight of 1.6 lakhs. I have been calling there customer care and they are just telling pls wait for 24 hrs and then we will initiate a refund from goibibo wallet to bank account. Pls help us to sort out this issue.

I have booked a e ticket from Trivandrum to Abudhabi and Abudhabi to Trivandrum on January 2020 via Go ibibo. Due to covid 19 issues i cancelled my e tickets, but i didn't received my refund amount and now nobody is responding for calls and mails.

Hi,

I had booked a flight ticket from delhi to patna as per the below mentioned details. I had cancelled it Airline refunded my money but boibibo is not crediting my money in my bank account.
Booking ID GOFLDAND6CDB[protected]
Booked on 03 May 2020
Date of journy 13 Jun 2020
Refund of ₹ 4, 458 processed

Airline has refunded my money but goibibo have trapped my money in their gocash. Its not credited in my bank account. I want that money in my bank account ASAP. If Airline has refunded then there is no right to trap my money.
Why goibibo is using my money ?

Thanks
Sunny Kumar

My booking Id: N6EIEE6JY, I didn’t get refund my airlines refund my amount they sent email with proof no one is responding from goibibo side

I have been trying to reach a customer care executive to talk regarding refund of flight tickets booked during covid lockdown. The recorded message tells us to try through your app but the my trips section in your app is not working. All our efforts to reach the company is futile. Will someone quickly take steps to answer our queries and resolve the problem....

Dear Sir / madam

I had booked through your company flight to Philadelphiya . Mr Naveen Gupta was my travel advisor.

I had asked for booking through economy ticket for travel of my daughter to USA on 6 December 2020 and return back on 26 Dec 2020. Lot of discussion took place and finally we converged to Air India flight from Delhi to Chicago and connecting flight to Philadelpia from Chicago and back

To my surprise I found the USA segment was so expensive and I cross-checked through your Application and called through American Airlines Website on the fares. To my shock I found the fares only half the amount which was charged on my ticker. I did communicate to Mr Naveen Gupta on the high cost immediately and sent him the screenshots from GOIBBO application itself which shows the fare of Rs 15K + for round trip.

He told me he will revert back to me and help me out . I sent email reminders today and i have not received any reply from him or any action to revert back the excess fare collected from me

When i saw the ticker i was shocked to see the CHICAGO – PHILADELPHIA – CHICAGO Segment was booked First class though i asked for economy class only. I can see in the ticket which was issued first class .

Either way I am in deep trouble as this is not what i asked for. I feel i was misguided and wrongly booked by Goibbo service personal

Please help me to reverse the excess fare collected from me for my USA segment of the ticket

Regards

NC Sriraman

We booked flight ticket for 10th Apr'20.
After the flight got suspended due to covid pandemic, we suffered a lot to get the credit voucher, but on last 21st October'20 Goibibo cancelled the credit voucher and showed "refund to be processed" to bank account.
But they didn't refund the amount to our bank account instead they are showing the amount in Gocash wallet. Goibibo chat support is only available with their convenient options which I beleive not useful for the customers at all, there is no option to reach to physical agent though phone calls.

The plan we made one 1 year before can not remain same as present so its not necessary that we need to travel through Goibibo.
We aggressively want our money refund to our bank account, we dont want Goibibo to have hold our cash in their hand.
Register my complaint and refund our money to our bank account at the earliest instead of wallet.