Ibibo Group / Goibibo Complaints & Reviews

I have booked my ticket visa GOIBIBO which has fallen on a date after COVID started and requested a refund and was issued the same after 9 months since i started asking for it.

I am trying through different means to communicate with the team and all that redirects me to GIA, a chatbot which never understands what customers concern is.

I sincerely urge the team to have a forum or email or phone support to address...

Hi,

This is my second complaint after not getting a satisfactory response on the first one (first complaint ref: 2320839).

I booked my ticket from Kolkata to London amounting INR 48307 (PNR: REVWFI) and was supposed to fly on 20th Apr 2019. My flight was auto-cancelled by the airline.

I cannot raise a refund request with the airline directly as Goibibo was involved in the process.
br...

This is regarding Booking ID: GOFLDAND77A[protected]Rs. 4586) and Booking ID: GOFLDAND7DBDF[protected] (Rs.9216) that both the bookings have cancelled by the airline and GOIBIBO processed the Refund on 7th Oct 2020 and 8th Oct 2020 respectively. However, the amount stated above have been refunded to the goibibo wallet (goCash+) without my consent. Now I am unable to withdraw these funds to my bank account from goCash+ as the option for...

I booked a fairdeal hotel by marriott at amritsar and paid by my debit card but unfortunately my payment got deducted from my account but reservation got canceled with reason mentioning payment failure please initiate my refund its already tough to contact u guys
transaction id for the payment is [protected]
done at 6.27 pm on 27.10.20

Regards
Prabhsimran
[protected]
[protected]@gmail.com...

I have made three reservations in goair airlines via. goibibo for the travel during the last week of March, 2020. The flights have been cancelled by the airlines itself due to pandemic . After a constant fight with the goair airlines we could manage to get the refund from them. (Attached the mail from go air transferring the amount to goibibo, our travel agent). Now Goibibo as our travel agent is just holding our money and they cant be accessible...

Dear Sir/madam,
I have booked two tickets (PNR no.Y4K42B and . IC59FG) through goibibo for 10 seats for traveling from Pune PNQ to Bangalore BLR in flight spicejet SG-517 traveling date-7/05/2020 15:45.

Goibibo Booking id - GOFLDANDDD67B[protected]
GOFLDANDCA2F[protected]

Total Amount - Rs.21833

Due to cancellation of flights, please refund my amount as early as possible.Supreme court...

Dear Sir/Madam,

I have booked Go Air Flight No. – G8 2610 with PNR C9W3VT travel date – 21 June 2020 for three passengers via Goibibo App with Booking ID – GOFLDANDAC[protected]. While booking this flight I have also taken Cancellation Protection of Rs. – 1797.

This flight was cancelled by Go Air. Now as per latest DCGA and Honorable Supreme Court orders, this amount should be refunded to the passengers...

Booked a ticket for a flight on 15th June 2020 from delhi to mumbai by air India. Received a message on 12th June 2020 that the said flight on 15th June stands cancelled due to COVID. Tried to get a refund from GOIBIBO since I paid the amount there, GOIBIBO says the flight operated when it did not and refuses to refund my money which it got from the airlines. The supreme Court passed a judgement saying that all flights cancelled due to COVID...

Goibibo is doing fraud by booking customers travel book. trying to connect them but not able to join. sent more than 50 emails not even replying back. Even marking their SVP Mr. Dhruv Pathak. take some legal action against them....

I had booked my flight from Goibibo app, but the airline cancelled it for some reason. The airline has accepted my request of full refund on my flight from Delhi to Pune (PNR Number - W4J3WW) scheduled for 27/11/2020.
But your Goibibo app has yet to give me any information about it, the app has not been updated about my flight cancellation and the helpline numbers are being useless....

Sir I have booked my ticket from Delhi to Pune on 27/11/2020. AirAsia has cancelled the flight and informed me on 17.10/2020.but goibibo app is not updated till today i.e.22/10/2020. I want my refund....

Sir im facing very worsrt experience with goibibo, no proper reply for my mail nor no one attending phone calls. my pnr no S5B7SB three times changed because of flights canelled by spicejet, then Ive asked for refund but spicejet put it in credit shell and validity upto 31st may 21, but goibibo says validity upto 28th feb.21. but both are useless problem using credit shell.while booking goibibo saying not accepted by airlines for the same...

I had booked two tickets with PNR: HVJFN & HVHYQ in AirIndia : AI-473 for 8th May'2020 from New Delhi to Bhubaneswar. Actually I booked ticket for my family and for 2 of my friends family. We have to go for holiday to Mata Vaishno Devi. We booked train tickets from Cuttack New Delhi and for our return journey I booked ticket in your flight. When I tried to contact Air India they told me, as I had booked ticket through GoIbibo I should initiate...

I have booked the below flights with IBIBO for flying with Indigo airline but due to lockdown all flights got canceled and the government issue guidelines to airlines to refund money without any deduction of fees.

I got information from Indigo airlines that they have refunded Rs 67778 to IBIBO.

So if airlines have already paid back the money why IBIBO is holding my money as a credit shell. You are the only travel...

Respected sir,
I had booked air ticket through GO air airlines, ticket booking refund number-PE9F3U date of booking 10/7/2020 for Ahmedabad to Chennai through go ibbibo. the date of the journey was 15/6/2020 but the flight was cancelled by the airlines. later on I requested directly by airlines to cancel the ticket and refund the money airlines cancelled my ticket on 10.9.2020 and advised us that money is refunded to agency account...

Dear Sir / Madam,

I am writing to you to raise an issue about: Flights booking transaction failed refund amount

The issue that I have experienced was: I booked my ticket from Delhi to Bangalore on 14 oct 2020 during booking two time my transaction got failed but amount debited from my account. now its 21 oct 2020 but no refund i received

It occurred on: 14/10/2020

Please refund...

I have Canceled 3 Tickets on 7-Sep-2020 having PNR Nos- VG9PQV, BBWN4T & FEIIVA respectively, as per status updated in goibibo refund has been processed on 9-Sep-2020 but till date amount has not been credited in my account...

Dear Sir,

I tried booking a hostel named Hashtag, Goa. BOOKING ID HTLPHRE5MG. I tried paying with Google Pay but nothing happened then i payed from PhonePe UPI and money got deducted but payment showed pending and then canceled. My Rs. 1015 got deducted from UPI and Goibibo showing no booking status.

Please Help!

For reference i am sharing my PhonePe payment receipt.

Thanks, br...

My ticket was booked for 24 may 2020 which was automatically cancelled by airasia airline due to the covid pandemic
But the amount is not yet refund back to my account nor any updates regarding my redund. Please check & update asal...

I booked flight for journey from jaipur to hyderabad on 5 th April 2020 but due to lockdown flight was cancelled.hence later on I contacted indigo for refund of my flight ticket charges. Subsequently indigo informed me that they have refunded my flight ticket charges to goibibo hence I should contact goibibo in this regard but goibibo is not refunding my money....