Ibibo Group / Goibibo Complaints & Reviews

Dear Sir/Madam
I booked two tickets with goibibo on 03rd Feburary 2020. Due to Covid the flight was cancelled and I am fighting eversince to get my money back. Here are the details of my ticket:
1) Flight booked for 18th Arpril 2020, from BRU(Brussels)-MAA(Chennai) via IST(Istanbul). goibibo booking ID GOFLI2A[protected], PNR of the Indigo flight LLTVMQ and PNR of Turkish airlines SFKEG4.
2) The passangers are Ananth...

Hello,

I am writing to you to raise an issue about: Flights booking refund

The issue that I have experienced was: My flights (scheduled in April & May 2020) were cancelled due to Covid and SpiceJet refunded the amount to Goibibo, which they placed in a credit shell. But I now have no plans to travel on that route nor with the set of passengers. Thus, I need complete refund.

And there is no option...

Booking Id: PNR - IKJNQT & DJ73SW

I had booked a round trip to Nagpur (NAG) from Bengaluru (BLR) dated May 15 – May 19. However, due to amid Covid 19 situation and imposed nationwide lockdowns, the flights were cancelled. I applied for refund with the airlines and I received email from IndiGo (InterGlobe Aviation Ltd) saying they have processed the full refund to the travel agency account used at the time of booking the reservation...

Flight was cancelled by Etihad. Goibibo neither notified me about this nor made an attempt to refund. It has not been 45 days. They are not responding to my queries.
According to the orders passed by supreme court of India, they are obligated to make a full refund....

My profile on GOIBIBO shows a wrong email ID ([protected]@dummymobemail.com).
and also not refunded my booking amount of automatically cancelled booking ticket of lockdown period....

I have booked tickets on goibibo in singapore airlines. The comapny has given me full refund on August 22, but Goibibo is not contactable and traceable....

Respected Sir / Madam,
Sub:- refund for cancelled flight PNR FKTPGT of Indigo airlines
I have not received refund for cancelled ticket of the cancelled flight dated 1/10/2020 . When i contacted Indigo airlines i was informed that they have refunded the full amount the same day of my cancellation of flight. The reason for cancelling my flight was that the flight was cancelled from Indigo airlines side. Goibibo cannot be reached...

Booking ID: GOFLDAND[protected]
Booking ID: GOFLDANDDE[protected]

Today I got a call from goibibo ([protected]) asking about bank details through mail to refund the amount, but still now I have not received any mail from goibibo.
I have been doing the followup since April by sending several mails & twitter, but no from goibibo is helping me.

When ever i twitter @goibibo i get the below...

I booked the ticket from GOIBIBO for my journey with PNR RFFQ7F. I had requested for refund which is not given completely and there is deduction of convenience fee.
I am not able to raise complain on goibibo site or I am not able to connect given customer care numbers.

I learnt from airlines that they have given complete refund including convenience fee. Requesting you to plz revert back on same.
Contact details:br...

I had booked a ticket to Nagpur from ranchi
flight booking id GOFLDIOSFF55D[protected] which was cancelled on 6 th oct and refund was initiated for amount Rs 4546 from goibibo side in form of go cash.
My account was deactivated by them before they initiated the transfer and now i can neither check if it is transferred nor use this money.

please refund to my bank account...

Return flight was booked from Mumbai to Bangaluru for travel from 13.04.2020 till 19.04.2020 as return date. GoIBIBO has initiated a return for the travel ticket from Mumbai to Bengaluru and has credited it to their IBIBO cash in my account.

They have still not credited the return journey ticket as it was cancelled due to the lockdown and It was mandatory for all the flight bookings cancelled due to this to return the full...

I had booked tickets with Goibibo on 29th Feb 2020. Travel dates were between 20 May - 10 June, flights were cancelled by the airlines due to Covid-19. I got an email confirmation from the Goibibo team on April 28th confirming me that the flight has been cancelled and whether I would like to avail the refund. I replied on the same day confirming that I want the refund. I followed up again on 19th May to check the status? I got the response...

I had booked a flight ticket - round trip via goibibo portal. journey date was in May 2020 and due to Covid Pandemic, as per government rules, all the flights were canceled. Now in the month of OCT, airlines refunded money to goIbibo for my ticket cancellation. Now the complaint is that there is no way I can contact them. there is ONLY an automated caller system. I tried contacting all the number but no number is working. There is no one...

I had booked tickets and amount has been debited from my account. But goibibo sote says payment failed. I hav notnreceived tickets yet and money has also been debited. Its been more than 3 days....

I have booked ticket for travel on 31 may and due tto covid the flights got cancelled.When I asked for refund Air india says to cancel through booking agent GOIBIBO.When i wrote to them they are asking to contact through the booking page and there is no option for cancell, contact them etc.When i click on 24x7 contact the same page is open.Please cancel the ticket and issue a refund as soon as possible
the detals are given and the...

I, Vijay kumar S P (Ph: [protected]) booked a flight ticket from Kolkata to Madurai in flight 6E6291 and 6E7195 via Goibibo website for which my amount Rs. 6635 was deducted through google pay with
UPI Transaction ID :[protected] and
Google Transaction ID : CICAgKDNgJL4Yg
The payment was accepted by merchant website. But, after deduction of amount I didn't receive any confirmation message from your side. GoIbibo website...

I, Anirban Barua have booked round flight tickets (Booking Id- GOMUPKGINTANDF4C2364) through go ibibo from Kolkata to Bangkok and vice versa on 11/04/20 & 15/04/20 through Airasia FD121 & FD120 which however got cancelled due to the on going covid-19 pandemic. I have tried to contact the customer support multiple times and have also raised a refund request through the go ibibo Mobile app but surprisingly none of the customer care representative...

I am iyyappan balasundaram from pondicherry 2020 march 16 th i booked flight in this goibibo app for my sister nd brother in law for traveling to south korea .suddenly airline cancelled all flight due to corona virus issues, from the airline side they told me from our side fully refund amount send to ur agent goibibo ask him to raise refund. they GAVE 7681 amount only refunded but i paid 39889 rupees they cheating please help me . MY BOOKING...

Today[protected] I booked a ticket but after I completed my booking, my money got deducted, and I have not received any confirmation mail or booking ID from your side. Kindly find details below and respond with booking confirmation immediately.

Kindly provide some way for a customer to reach to your team, through phone number no way you can reach to an Agent, email not working. Online till booking will not show you can not connect,...

Cancellation and the refund request for the booking GOFLDMTAND14BB[protected] Delhi to Kolkata by Spicejet. Spoke to Spicejet customer care on 04 Oct 20 and Spicejet customer care confirmed by email also that they had erroneously deducted cancellation charges for the cancelled spicejet flight of 04 Oct and have now issued full refund for cancelled spicejet flight PNR RDLZHT booked through Goibibo & the refund is credited to MakeMyTrip/GOIBIBO...