Ibibo Group / Goibibo Complaints & Reviews

I M.Arunprasadreddy, goibibo I'd [protected], I was booked bus tickets from Ravulapalem to bengalore in April 2020, due to COVID-19 lockdown all bus services cancelled by operator, operator refunded the booking amount to goibibo but goibibo not refunded the same to customer.
The following are the booking datails
Kaveri Tours And Travels (PNR - TS[protected]EVFW/216848/Kaveri – 906), Big Bus (PNR- TS[protected]LQFW/205304/135A), Orange Tours and Travels Grand (PNR[protected].total amount 8519

I have complained so many times, but they are not responding well. after complaining on this platform they told me that they will refund it within 7-10 days. but today they messaged me that they are closing this issue, and i haven't got the refund yet. Pnr NO- [protected] TXN I'd - [protected] goibibo is the fraudest company ever i have experienced.

Dear sir/madam,

This is to inform you that i, ms. Soma pal was about to travel with my aunt and cousins to mumbai from kolkata on 21st march 2020 via air asia flight i5-316, booking id: gofldand[protected], which was booked on 28th january 2020.

But, due to the covid 19 pandemic we decided to reschedule our flight to september end.

We then spoke to the air asia customer support team and they had rescheduled the flight to 18th september 2020.

On 20th august 2020, i had received a message from air asia airlines that our flight had been cancelled and they have provided us options to refund our money or credit the money to the air asia credit account.

I then spoke to the customer care team of air asia and they told me that they have initiated a full refund of rs. 14756/- and they will transfer the money to the account of the travel agency via which we had purchased the earlier tickets.

As i then saw my go ibibo account i could find out that the tickets had not been cancelled from your end and it is marked as "trip completed".

I therefore, kindly request you to mark the trip of 21st march 2020 from ccu to bom as rescheduled and refund me the full amount as soon as possible in my account number given below.

Please find the details given below:

Air asia cancellation refund reference no. 71400672
Air asia flight pnr : ozws5m
Goibibo booking id: gofldand[protected]
Passengers' name:
1. Ambika gomes
2. Shalini gomes
3. Leena gomes
4. Soma pal

Kindly resolve my problem as soon as possible.

Thanks & regards,
Soma pal

R/sir
i am ghule sandeep and I booked ticket on 16/06/20 pnr no QYW82Q but ticket cancelled I have received voucher fm goibibo trivel agent but I have cash refund
Pse take action..
Mob no [protected]
[protected]

I tried to book a flight ticket in goibibo app and selected the UPI payment mode. I received the payment request in the UPI app very late.The transaction of Rs. 7039/- was successful in the Google pay application but no booking Id generated in the goibibo app.. so I humbly request you to reverse the transaction and credit the amount in my account.

It has been months that I have not received my refunds in my bank account for 2 tickets I have booked through Goibibo. In spite of repeated calling and emails, it has not been refunded. One has been refunded in my Goibibo wallet with some deduction, but I have been in touch with airlines and they said they have made full refunds to the travel agent. I have booked another ticket directly with the airlines, and they have made a complete refund in my bank account. I wonder why I shall book again next time with Goibibo. It is always better to book directly with airlines.

I have rescheduled a flight for which airline has issued refund to Goibibo in March but Goibibo is not issuing the refund even after multiple followups. Customer service confirmed that it will happen in 15 days but they didn't refunded.

I have booked the flight under the booking id TUALZP0NI, for 12th March 2020. Later on I have rescheduled it for 24th March by paying extra 16000.
Now my total amount pending with goibibo is of 53578.
I have already travelled to my destination, I don't want any alternate date. I want my refund as I need to fill my credit card dues.

Inhad cancelled my travel ticket on 15.04.2020 the travel date was 11.05.2020 till date I have not received the refund charges back in my credit card only got an message that the refund is initiated on 06th july but till date i.have not received the amount 15212 booking I'd MEJE7S. Travellers name kusa narasimha bhat, suresh Kumar s, jayant bai narasimha batt travel ticket booked on 27.09.19 which was cancelled on ac of flight not operational on ac of covid 2019.

I commented Reschedule My Flight Ticket My 4 Ticket round Trip on covid19 situation. I Called Costomer care No But call Not connected

I booked for ticket through Goibibo to travel on May 2020 in Air Asia airlines.
now Air asia told they have returned money to Goibibo but Goibibo not at all responding to my email or phone compliants.

WITH THIS I ATTACHED AIR ASIA NODAL OFFICER CONFIRMATION MAIL ALSO .

Respected sir/ma’am
I am a doctor by proffession and had a conference which had to be held on 5th-7th april at goa. Due to the covid circumstances the flight was cancelled and rescheduled to 11th september. I have paid a huge sum of money i. E 44k for the booking through your agency with lot of trust and faith. But i am sorry to say that the services you provide are very pathetic, i do understand this situation but no calls are being answered, flights are being rescheduled on its own without my permission and no audacity from your side sir. Therefore, i want a proper full refund at the earliest.
Sir, it is your duty to serve the country in this situation the right way and not fool innocent people by gulping down their hard earned money.

Sir i have already done as mentioned above and airasia claims that your agency is the one who is going to refund our money as it carries all our booking information and account handled were done by your agency.

Sir i am again requesting you not to fool us in such a way, its our hard earned money. What would you do if you loose your 44780inr, maybe not a big deal but yes it is a hell lot of deal for middle class people like us. You should be helping us in these covid times and not put impose to each other and what you and airasia are doing not ethical.

I beg you to please look into this matter as soon as possible.

Dr. Deepika
Pnr: osugjl

My booking ID is TUAZWDK6G and according to them they would refund my money back to Visa debit but have not the done so. Tried contacting them no answer to phone or email or Facebook messages.

Dear sir, this informs you that, i have ticket had booked through on the goibibo side of the air indigo flight. The flight has been canceled via air indigo. But the goibibo portal has not updated the status and refund amount has not been received. Air indgo amount refund 13936 rs. So please give me your refund amount. With attached flight cancellation status receipt.

This informs you that, i have ticket had booked through on the goibibo side of the air indigo flight. The flight has been canceled via air indigo. But the goibibo portal has not updated the status and refund amount has not been received. Air indgo amount refund 13936 rs. So please give me your refund amount. With attached flight cancellation status receipt.

I had canceled my flight ticket when the Jet airways was a out to temporary shutdown. I am supposed to get about 10, 000 rupees refund. But not yet got it. Flight was cancelled much before the Date of Journey 23 May 2019. And till now no information. I hd booked my flight ticket through GOIBIBO. They are straightly denying their responsibility and saying they did not gt from Jet airways. They are not even providing any detail of filed claims. Please help to guide me how I can get refund?

I have struggling to get a refund from goibibo from past 5 monhs
Goibibo booking id: sea[protected]
Pnr : er4d7l
100 + tweets, mails
Still no response

Lost hope.. Please hlep

I had booked a train ticket by the name of michael franz, login id: [protected], pnr no. [protected] from lucknow to new delhi on 14/08/2020 where i was unable to travel due to the non confirmation of the waitlist ticket which was cancelled and refunded to ibibo group by irctc.
I have attached the screenshot of the same.
Please refund the due amount asap.

Booked ticket from Mumbai to Male (Round trip) but while returning was charged 52 $ USD at Male airport stating the ticket was not booked as Indian citizen.I had booked ticket from Goibibo portal from India only.Logged ticket with Goibibo support but not received proper response.Kindy look into it.

I have booked my tickets from goibibo and it gets cancelled due to covid-19 lockdown. Airlines has given the refund to goibibo but they are not giving credit to me, not they are replying my emails even after followup since 5 months, their customer care number is also useless. I am not alone but I have seen their review on mouthshut.com, there are many victims of goibibo. I am tired after taking followup from them via emails, twitter, phone calls but still i have not received my money back. Please help, it seems like a big scam.