Ibibo Group / Goibibo Complaints & Reviews

I have two PNRs QB4SB8 and RA84Q5 I have been waiting for refund from GOIBIBO last 2 months already. I contacted the airlines office directly they have already processed the refund to goibibo in june 2020. GOIBIBO saying they have not received. They are sitting on my money from last 2 months and they don't have any desire to release. I have asked the airlines to process fraud litigation against them as they are saying they have received the refund.I am also pursuing the case against them.

Hi tea, m,
I have booked a flight for dated 11th july under pnr ucn6gn and this flight got cancelled by airlines (Goair). I reached to airlines and they confirmed that that refund has been processed for pnr# ucn6gn on 15 july 2020 to my travel agent's (Goibibo's) account. But goibibo is claiming that airlines has refunded full amount in a credit shell/credit voucher instead of account. I do not understand why goibibo is not refunding me if it is already refunded from airlines. It is been almost two months now goibibo has blocked my hard earned money and all the numbers of goibibo are out of order.
I need money in this pandemic and i request you help me to get my money back.

Dear sir, this informs you that, i have ticket had booked through on the goibibo side of the air indigo flight. The flight has been canceled via air indigo. But the goibibo portal has not updated the status and refund amount has not been received. Air indgo amount refund 13936 rs. So please give me your refund amount

I m unable to open my ibibo mail account.. Kindly help me to log in to my account..

Hi team, i booked a flight from bengaluru-dubai in the month of feb for 13th june with pnr mf[protected] however because of covid 19 pandemic the flight got cancelled and i spoke to goibibo customer care and initiated a refund as emirates airlines had refund option, emirates airline says that the refund is done, but goibibo never responds to customer calls nor giving any update, they said that the refund will get processed in 45 days however it's more than 2 months and i haven't received my amount yet, team please look into this and help me as soon as possible

We have booked the flight to bali from india, booking id - sea[protected] & sea[protected], now they are saying that airline denied to refund the amount

I request you to do the needful

I have booked a 2 ticket, 1 from airindia website and 2nd through goibibo.
The flight could not operate due to covid lockdown.
Now i am in receipt of full refund for the ticket biked through airindia website on 08.08.2020, however the goibibo have still not processed the refund received from airlines and only giving option to book future tickits through goibibo and mentioning that airlines have refunded in form of credit shell/ voucher.

This excuse may work for them who have only booked through travel agent, but in my case i have parallel booked a ticket directly through airlines website and they have refunded full. So whchy not this travel agent like goibibo can do it..?

I need full refund from gobibo. Kindly help for booking id goflde0dc[protected] • booked on 18 feb 2020

My PNR no is N39YNL
I booked flight from cheanni to jaipur on the 4 july 2020
But today date 27/8/20
I didn't get my refund back from the goibibo agency
& the customer care also didn't receiving calls

On 2nd July, 2020 airlines returned money of Rs. 875 to travel agency (goibibo) but till yet I haven't received this amount waiting for past two months. Customer service number also not working neither the travel agency active on email ids. They just mentioning to message on customer support that is a robotic/ automatic mail system that doesn't understand, don't know why goibibo not returning my money. This was my first and last booking with goibibo and not even going to recommend anyone. Everyday calling them but no response neither with mails. I want my Rs 875 back.

I M.Arunprasadreddy, goibibo I'd [protected], I was booked bus tickets from Ravulapalem to bengalore in April 2020, due to COVID-19 lockdown all bus services cancelled by operator, operator refunded the booking amount to goibibo but goibibo not refunded the same to customer.
The following are the booking datails
Kaveri Tours And Travels (PNR - TS[protected]EVFW/216848/Kaveri – 906), Big Bus (PNR- TS[protected]LQFW/205304/135A), Orange Tours and Travels Grand (PNR[protected].total amount 8519

I have complained so many times, but they are not responding well. after complaining on this platform they told me that they will refund it within 7-10 days. but today they messaged me that they are closing this issue, and i haven't got the refund yet. Pnr NO- [protected] TXN I'd - [protected] goibibo is the fraudest company ever i have experienced.

Dear sir/madam,

This is to inform you that i, ms. Soma pal was about to travel with my aunt and cousins to mumbai from kolkata on 21st march 2020 via air asia flight i5-316, booking id: gofldand[protected], which was booked on 28th january 2020.

But, due to the covid 19 pandemic we decided to reschedule our flight to september end.

We then spoke to the air asia customer support team and they had rescheduled the flight to 18th september 2020.

On 20th august 2020, i had received a message from air asia airlines that our flight had been cancelled and they have provided us options to refund our money or credit the money to the air asia credit account.

I then spoke to the customer care team of air asia and they told me that they have initiated a full refund of rs. 14756/- and they will transfer the money to the account of the travel agency via which we had purchased the earlier tickets.

As i then saw my go ibibo account i could find out that the tickets had not been cancelled from your end and it is marked as "trip completed".

I therefore, kindly request you to mark the trip of 21st march 2020 from ccu to bom as rescheduled and refund me the full amount as soon as possible in my account number given below.

Please find the details given below:

Air asia cancellation refund reference no. 71400672
Air asia flight pnr : ozws5m
Goibibo booking id: gofldand[protected]
Passengers' name:
1. Ambika gomes
2. Shalini gomes
3. Leena gomes
4. Soma pal

Kindly resolve my problem as soon as possible.

Thanks & regards,
Soma pal

R/sir
i am ghule sandeep and I booked ticket on 16/06/20 pnr no QYW82Q but ticket cancelled I have received voucher fm goibibo trivel agent but I have cash refund
Pse take action..
Mob no [protected]
[protected]

I tried to book a flight ticket in goibibo app and selected the UPI payment mode. I received the payment request in the UPI app very late.The transaction of Rs. 7039/- was successful in the Google pay application but no booking Id generated in the goibibo app.. so I humbly request you to reverse the transaction and credit the amount in my account.

It has been months that I have not received my refunds in my bank account for 2 tickets I have booked through Goibibo. In spite of repeated calling and emails, it has not been refunded. One has been refunded in my Goibibo wallet with some deduction, but I have been in touch with airlines and they said they have made full refunds to the travel agent. I have booked another ticket directly with the airlines, and they have made a complete refund in my bank account. I wonder why I shall book again next time with Goibibo. It is always better to book directly with airlines.

I have rescheduled a flight for which airline has issued refund to Goibibo in March but Goibibo is not issuing the refund even after multiple followups. Customer service confirmed that it will happen in 15 days but they didn't refunded.

I have booked the flight under the booking id TUALZP0NI, for 12th March 2020. Later on I have rescheduled it for 24th March by paying extra 16000.
Now my total amount pending with goibibo is of 53578.
I have already travelled to my destination, I don't want any alternate date. I want my refund as I need to fill my credit card dues.

Inhad cancelled my travel ticket on 15.04.2020 the travel date was 11.05.2020 till date I have not received the refund charges back in my credit card only got an message that the refund is initiated on 06th july but till date i.have not received the amount 15212 booking I'd MEJE7S. Travellers name kusa narasimha bhat, suresh Kumar s, jayant bai narasimha batt travel ticket booked on 27.09.19 which was cancelled on ac of flight not operational on ac of covid 2019.

I commented Reschedule My Flight Ticket My 4 Ticket round Trip on covid19 situation. I Called Costomer care No But call Not connected

I booked for ticket through Goibibo to travel on May 2020 in Air Asia airlines.
now Air asia told they have returned money to Goibibo but Goibibo not at all responding to my email or phone compliants.

WITH THIS I ATTACHED AIR ASIA NODAL OFFICER CONFIRMATION MAIL ALSO .