Ibibo Group / Goibibo Complaints & Reviews

I had booked a flight for an international trip from delhi to paris via chennai on 6th of march, 2019. But, due to the temporary shutdown of the company jet airways, my flight was cancelled. It has been almost a year, i have not received my refund amount....

Dear team,
My flight booking id - n6eafectc on 25th march 2020 got cancelled due to lockdown and goibibo didn't refund me back for the same till now.
Please help me to get my refund back as soon as possible.
Thanks and regards...

Dear Team

This is regarding My bookingID GOMUPKGINT90C8249076 for 25th March flight which got cancelled due to COVID & I haven't recieved the refund till now. Goibibo is responding with a general message from past 6 months i.e. they are yet to receive a refund from airline LOT Polish Airlines which is a lie as LOT Airlines has reponsed with the fact the money is with Goibibo and not the airlines.
There's no way to contact...

Our booking id: gofld9dcff[protected]
Sir we have booked tickets through your company but this time experience worst. Due to flight cancelled by spicejet and as per their email they done refund process in 1st week of april-2020 but we are waiting for refund from you.
My return journey pin v9z lrf for 6 tickets and it involved 25000 amount which was big for us.

How much time company will take that we don't know...

Dear team

This is regarding booking id: gofldand21e[protected]. I had booked flight ticket from spice jet patna to hyderabad but due to covid it got cancelled. Since 3 months i am chasing with goibibo guys to refund my money but they are not refunding my money. Please help me to get my money refunded. Thanks...

11th August I booked a ticket from Patna To Bangalore but the amount was debited from my account but the ticket was not generated.
I tried so many times to customer care.but no option to reach your agent.Am very disappointed. I already contacted goibibo customercare but no action ...

Pleased solve the issue

My Transaction ID[protected]...

I have booked a ticket using goibibo. and i filed a tdr on 18 march for this booking and irctc have told me that they have refunded my money on 9 june and told me to contact goibibo. when i tried to contact with goibibo, they are making excuses that wait for 10-15 days but i didn't got the refund till now. and if i try to contact goibibo, they only say that we will update on this . but no any update is given . its have beeen more than...

I had booked flight tickets on 12 Dec 2019 from Bangalore to Mumbai for 10 April 2020 by indigo airlines and return from bombay to bangalore on 27 May by Air India airlines by GOIBIBO APP.

Due to COVID CANCELLATION, both the flights got canceled and the amount was returned to GOIBIBO as credit shell which was visible till June 2020.

Now when i had to do rebooking and i checked Goibibo app and nothing is visible...

Complaint content
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Hi ibibo team,

This is regarding my unsuccessful online transfer via ibibo (Payu) gateway.

I have transferred an amount of ₹641.00 on 17-july-2020 from my south indian bank towards idea cellular (Vodafone) for recharging my mobile (Ph:[protected]).

Details are as below

- south indian bank transaction was successful and money has been debited from...

Regarding this pnr b3zd2d and nh64yx cancelled during covid19 lockdown. Goibibo issued credit shell. I can not use it i haven't plan travelling nothing close and i have returned home so please refund my amount....

Booked tickets from Johannasburg to Bangalore and Back prior to COVID19 outbreak in December 2019. Travel plan was in April. Post cancellation of flights . GOIBIBO not allowing to apply for refund online asking me contact customer care but customer care not responding.

user name : [protected]
registered email : [protected]@gmail.com

Booking references / PNR :

WLKJEE, Z8PFJF, XIZW4M, Z8PFJF...

250/- deducted from my bank account but not credited in my airtel app...
Please do needful......

I have booked ticket from newdelhi to surat of 1st august but the flight was cancelled by airline. If airline cancelled his flight that is not customer fault then also goibibo has deducted my amount. When i asked to goibibio to refund my amount because if flight is cancelled that is not my fault.
Goibibo has denied to refund my amount....

Air asia flight was booked through goibibo on march but the flight got cancelled due to covid-19 by the airlines till today i did not get the refund from the agent i have been continuously writing mail but till now no favourable action has been taken from goibibo....

Dear sir/madam,
Request to kindly check my refund status of my train number-16724 ananthpuri exp, from ncj-ms, dated 7april 2020, pnr-[protected], the said train was cancelled due to prevailing covid-19 situation in india, as government of india guidelines all train services are cancelled from 22/02/2020, and refund will automatically get credited to users account, but unfortunately i didn't get my refund amount for this cancelled...

I have booked a delhi-mumbai - delhi flight from your platform.
Round trip flightbooking id - gofld18d[protected]

Because of covid reasons my family could not travel, also flight got cancelled. I asked for refund. But no response. My constant followup what i got refund is only rs. 118 whereas cost of my tickets was more than 10, 000 rs.

Is it fair, i tried to many times but no response.

Can...

I had to follow up several times to get the refund status (4 tickets in the past 2 months). The other bookings for same airlines and same dates, got refunded to my account two months ago from another travel agent.

My tickets are not shown in booking history, i can't call customer service, i can't reach from the mobile app - no history is shown in website.

This is a pathetic service to be honest.

Last...

Aug 12, 2020

I need to put my complaint on this forum as i am not getting refund of the flight ticket i cancelled at the start of covid lockdown. It has been 5 months now.
I had booked flight ticket for my mother - mrs. Sushila vashishta (Booking pnr - jpp4sx), klm flight departure march 26, 2020 (Mumbai-toronto) and return flight (Toronto - mumbai) sept 14, 2020.
As the govt announced lockdown and flight suspensions,...

I booked two tickets through goibibo, one from delhi to kolkata on 7th of august and second from kolkata to delhi for 10th of august. Both flight got cancelled by the airline as the flights were un-operational. I request for full amount refund regarding this in goibibo customer care and they ask me to talk to airline and to submit the remarks for full refund. I do the same and than again contacted the goibibo customer care and they raise...

I had booked ticket on 25 jan booking id: n6efg7its. Flight was from ahemdabad to delhi by pnr-fg7its of indigo flight amount 5, 378.
Ticket got cancelled due to covid 19.
I have been confirmed by goibibo for returning refund on 16 july by email and by message on mobile on 24 july.
But no action has been taken so far. Attaching snapshot for both.
Kindly help....