Ibibo Group / Goibibo Complaints & Reviews

I booked a flight from Goibibo in Feb 2020 for travel during April 2020 but due to Covid the flights were cancelled. In July the Airline refunded the booking amount however Goibibo has not refunded the said amount to me. Not only that on checking through their App I was shocked to see that they have erased all my booking records from my Goibibo Account. I have the booking ID of Goibibo but there is no one to contact as their Customer Care number is on Automation and I feel like they have cheated and robbed me of my money.

My air ticket booking number is gofli73d[protected] from budapest to kiev to new delhi. This travel was cancelled dur to lockdown and later raised for refund which was subject to airlines clarification. I received the confirmation status on the webpage that refund has been initiated and will be credited to the bank soon.

Currently, goibibo's customer care is unable to reach and call gets automatically disconnected. Current status has been reversed as it shows about the refund claim raise only. Confirmation has been removed from the page.

I am pradeep kumar phno [protected], ibooked aflight ticket from vga to hyd on 30th but boarding pass was issued for 31, i cancelled the ticket as flight got cancelled 0n 30th, ispoke to spice jet they have agreed for full refund, threre is no word from goibibo cant contact you
My pnr t8525f

Hi

Not yet received refund from goibibi

Goair has released the money in full i have the email from goair but goibibo is not refunding my money

My pnr is yfevvh and ibwpva

Regards
Abhishek dalmia
[protected]

Hi am saravanan
I have booked ticket of indigo airlines thru goibibo, travel date was june 11 2020
From mumbai to tirchirapalli but the flight was cancelled by indigo airlines because of covid lockdown issues, i have received the ticket amount as credit shell

Now i want to use the credit shell for my new booking, previously i booked ticket for my family me, my wife and my son, now i want to travel alone for my work

First there is no option of credit shell in goibibo payment page
Another option that mentioned from goibibo website like
From the (My trip) page, there you get to book with same passengers list like me, my wife and my son, now i want book ticket with my credit shell only for me because of covid reasons i don't want my family to travel with me
Pls help me to book my ticket

My round-trip from kharkov to delhi and back with booking id 'amdwvia7n' and pnr 'wvia7n' got cancelled and i raised a request for the refund on 14th june 2020 however there is no update from goibibo, helpline number is not giving option to speak with customer care executive, management/escalation email addresses are not functional, no way left to contact them.
Multiple times i raised on https://www.gobibio.com/support however i am not getting response.

When i login i have unable to see my bookings. I tried so many times, your customer care number not working....

Flight cancelled because of covid 19 pendemic. Airline has confirmed the refund but goibibo is not responding.

Following up for 4 months now.

Shankar
[protected]

Goibibo has not refunded for the flight cancelled due to covid-19 even after waiting for 4 months.

I was badly stuck in dubai and there was no action even after multiple requests.

Please find screenshot for booking detail and flight cancellation.

Dear team,
I have send request to goibibo for cancellation refund of full fare for the untravelled ticket fare, since cathay pacific had cancelled the flights due covid-19 pandemic. I send request in march 20, you have also raised ticket but till date no response from your end. Cathay pacific also send confirmation mail with a request to raise the full refund through the agent.
My reference no: qhvb7n.
Please refund the untravelled ticket full farr amount without further delay. Almost 5 months over for pending refund.

Ganesan sethuraman.

This is to draw your attention to the unethical and unscrupulous methods of making money which people of such a reputed company like goibibo have resorted to in these unprecedented times of pandemic. The experience that i have had with goibibo has really made me question the integrity of this county's largest online travel agency.

Call it a misfortune or a mistake but on the 29th february 2020 i had made a international flight booking for a two way trip to switzerland for a stay of 9days from 27th may 2020 till 4th june 2020 with goibibo. Booking id-ndc81ygdt, pnr-pnr-n3v2fw.
The booking costed me a hefty amount of rs.92, 606 and was paid using a credit card loan with emi of rs.11, 000 per month for a period of 12 months.

Even though, owing to the covid outbreak, all the flight got cancelled as per the government guidelines, till 24th of may none of the officials at goibibo bothered to call or provide an update on the application regarding the status of my flight on the 27th of may 2020. To my dismay, i could still see the flight as scheduled on the goibibo app so on 24th may 2020 i was left with no option but to send an email on their mail id requesting to provide an update on the same after multiple failed attempt to get on a call with the customer care executives to know about the status of my flight.

On 27th of may 2020, i received a mail from the gocare support team stating that my booking cancellation request has been successfully submitted and the amount will be refunded once it is received from the airline. However, on 29th may 2020 post the call with customer care executive, mail received from go care team said that since no information about the refund was received from the airline's side, hence my ticket ref#31536480 stands resolved from the goibibo's end. I received a similar mail on 30th may 2020 marking my ticket ref#31563721 which was again raised by me to refute their earlier mail.

After calling gocare team multiple of times and following up on the query relating refund of my flight charged with no suitable response from the go care team in the month of june 2020, i again dropped an email seeking update on 8th august 2020 but didn't receive any response.

On 9th of august, i called the gocare team to follow up on my query and this time to my surprise i received a response with an pdf attachment of cancel ticket voucher for booking id-gofliand91ea[protected] giving details of refund amount including amend charges refundable as rs.93, 016.
Though, it gave me a sigh of relief but still i connect with the go care team on the 11th of august 2020 to confirm the mode in which i will be receiving the refund. I got to know from one of the customer care executive, sourabh gautam, that my refund money has been received from the airline and hence i was asked to share the bank details in which i want the refund amount. Also, i got to know from one of the customer care executive, sourabh gautam, that my refund money has been received from the airline and hence i was asked to share the bank details in which i want the refund amount.

Also, i was told that my refund will be reflected in my bank account within 24-48hrs from the time i share the bank details.
Note that i also have a recording of the entire conversation with sourabh as a proof.

On the contrary on 12th august 2020, i got a call from goibibo that they have not yet received the refund money and are still working with airline to get the refund for my pnr-n3v2fw. Also, post the call i got an email today that says my "ticket 31745226 has been marked resolved".
This only goes to show that the intention of goibibo is malicious. The company wants to defraud it's customer and keep such a hefty ticket amount to themselves instead of giving back the money to it's rightful owner.

I am really disappointed with the travel company which holds such a good reputation in market.

I request the higher authorities and all those responsible at goibibo to please take immediate action for getting the refund back into the account of the people for the ticket amount against a flight that got cancelled due to covid

Unable to contact with goibibo customer service as all phone number are not working.

No response from email complaint and request.

My flight ticket cancelled due to lock down but i didn't get my money back. Pnr no - ser9pl km rewati. Date 4 jul 20. I shall remain thankful to you.

Goibibo hasn't refunded my ticket from 3rd March, 2020. Bangkok Airlines has already refunded the airline in March. I have made 100+ calls & written a million mails. Goibibo has absolutely no answer about this pending payment. I haven't received a call back from the refund / backend team for all these months.

Attached is the details of the refund made by the airline as well as the Goibibo email to me about the refund that was to be paid in March 2020

I have two PNRs QB4SB8 and RA84Q5 I have been waiting for refund from GOIBIBO last 2 months already. I contacted the airlines office directly they have already processed the refund to goibibo in june 2020. GOIBIBO saying they have not received. They are sitting on my money from last 2 months and they don't have any desire to release. I have asked the airlines to process fraud litigation against them as they are saying they have received the refund.I am also pursuing the case against them.

Hi tea, m,
I have booked a flight for dated 11th july under pnr ucn6gn and this flight got cancelled by airlines (Goair). I reached to airlines and they confirmed that that refund has been processed for pnr# ucn6gn on 15 july 2020 to my travel agent's (Goibibo's) account. But goibibo is claiming that airlines has refunded full amount in a credit shell/credit voucher instead of account. I do not understand why goibibo is not refunding me if it is already refunded from airlines. It is been almost two months now goibibo has blocked my hard earned money and all the numbers of goibibo are out of order.
I need money in this pandemic and i request you help me to get my money back.

Dear sir, this informs you that, i have ticket had booked through on the goibibo side of the air indigo flight. The flight has been canceled via air indigo. But the goibibo portal has not updated the status and refund amount has not been received. Air indgo amount refund 13936 rs. So please give me your refund amount

I m unable to open my ibibo mail account.. Kindly help me to log in to my account..

Hi team, i booked a flight from bengaluru-dubai in the month of feb for 13th june with pnr mf[protected] however because of covid 19 pandemic the flight got cancelled and i spoke to goibibo customer care and initiated a refund as emirates airlines had refund option, emirates airline says that the refund is done, but goibibo never responds to customer calls nor giving any update, they said that the refund will get processed in 45 days however it's more than 2 months and i haven't received my amount yet, team please look into this and help me as soon as possible

We have booked the flight to bali from india, booking id - sea[protected] & sea[protected], now they are saying that airline denied to refund the amount

I request you to do the needful