Ibibo Group / Goibibo Complaints & Reviews

Dear ibibo team,

I have paid the airtel dth bill of rs. 710/- through airtel app app on 21/09/2020, with the help of my federal bank net banking but app says failure of payment whether my amount is debited from account, i think its stuck on the gateway, so please process the refund to my account.

Reference no.: 67448217
Transaction type: shopping mall payment
Plz find attachment for your reference.

My name is devilal. I booked my ticket. But i did not get any confirmation email and also my amount has been deducted.

Dear sir/madam

Please find the attached ticket copy and kindly refund the money of one way side because of i am traveling one way side only

I have booked indigo flight with pnr pgtsuc and due to national lockdown flight was not operational.

I am trying to utilize the refund amount of rs.5448 from airlines and i am not able to utilize this.

Booking email :[protected]@gmail.com
Contact :[protected]

Passengers: rupam kumari and saarthak jha

I have booked the international flight ticket from goibibo on 12/3/2020 for the travelling date 08/04/2020 beacuse of covid-19 the lockdown imposed and unable to travel. I want to cancel my ticket than i called several times to goibibo customer care and emailed too but the numbers are not working as well as email too.

I request to please help me to get my money back to my concerned account

Thankyou,

My ticket details as mentioned below:

Apr 08, 2020

Air india

Ai962

Economy

Nbo

Terminal 1b

11:30

6h 0m

Bom

Terminal 2

20:00

Jomo kenyatta international, nbo - chhatrapati shivaji airport, bom
Name

Mr deepak pentayya kusuma

Type

Adult

E-ticket no.

[protected]

Name

Mrs moona deepak kusuma

Type

Adult

E-ticket no.

[protected]

Name

Master nevaan deepak kusuma

Type

Infant

E-ticket no.

[protected]

Although the airline indigo has a credit shell enabled for pnr zklifg goibibo has no option of letting us use it or do a refund.

I believe this is deliberately done by goibibo goi should look into this scam!!

I have booked the train ticket on 26th aug 2020 for which was not confirmed and got canceled due to wait listed after the chart preparation. Got the message from irctc in 28th aug that they have credited back my amount in ibibo group account for which ibibo group has not refunded back in my account since 20 days. According to them on their app it is mentioned that the trip is completed. Are they out of their mind how come a passenger travel in wait listed online ticket. Attaching the screen shot for further ref. I need my money with full interest.

I already submitted a complaint. But i cannot comment on it... What the heck... Scammers everywhere, goibibo is a # company. I don't care about the refund anymore, i will also viral the # they did...

It has been almost 5 months that i have been waiting to get a refund for a flight that was cancelled by airline during lockdown airline pnr aijhkz (Bangalore - vadodara) journey date 16th april 2020 booking date 4th april 2020.
I have made at least 500 calls to your customer care number but in vain. Indigo has already processed the full refund on 5th may 2020 from their side but i don't know what fun is goibibo.com getting out of holding my amount.
Your smartbuy customer care ([protected]) number is also a sham. The moment one selects the option to check the status of refund, the call gets disconnected immediately. If you want, i can record a video trying to do this. So basically one has to navigate using some other menu option to reach your rep.
Could you please clarify as to how long should i wait to get back
My money???
All the touch points with goibibo.com just add to one's frustration.
Thanks for making the process of getting the refund so agonizing! I am pretty sure you must have trained your team pretty hard on how not to help the customer.

I have booked air india ai 9687 flight from jaipur to agra for 24 august 2020 from goibibo app.

Booking id:
Gofldmtand42f4d[protected]

Flight got cancelled due to operational reasons. I have submitted refund request immediately on goibibo through app. However as mentioned by goibibo, no one has contacted me. When i looked into app, "cancelled status" changes to "completed trip". When i tried to reach contact support, its routed to gia bot and i see no option to contact on call support (Contact support not taking complaints and routing to app trips section), no email customer support and i have no way to track the progress or status of my cancellation request till date.

I tried to reach real human support but there is no option.

Kindly initiate the refund as the air india cancelled the flight for all passengers.

Attached documents for reference.

Dear team,

Ref no: name : zeeshan shaikh
Mobile no. [protected]

With reference to above mobile no. Id i have booked ticket from your go ibibo app yesterday of mr. Ibrahim ansari and it was round trip of mumbai to ajmer going details is flight name spice jet 07:20 hrs, 23 sep 2020 // 15:50 hrs, 23 sep 2020 and return details is 16:15 hrs, 25 sep 2020 // 22:05 hrs, 25 sep 2020 first for booking this ticket i had made payment but payment has been deducted and ticket didn't get booked and i have not received this amount back so please do the needful.

Thanks & regards
Zeeshan shaikh

Sir i have booked a ticket from indore to delhi for 26 sept. 2020 with pnr no. Tlxzdd whose timing was 8.30 am to 9.55am with flight number uk914. This flight was rescheduled on 8.30pm to 10pm. Since i have another connecting flight on 26sept. 2020 at 2pm. So i called the airline the rescheduled my ticket for 25sept. 2020 whose timing was 8.30pm to 9.55pm on 12september 2020. When yesterday, i called the airline they said your ticket has been cancelled by travel agency. I have not requested for any ticket cancellation. This is done without asking.in goibibo ticket is shown confirmed on the 26 september2020. I am really in trouble coz airline said ticket is cancelled. I dont have money to book it again. Please help me by issuing me that ticket so that i can reach at my destination timely. My email id is [protected]@gmail.com
Mobile no. [protected]

Booking id: n6ezjmf7j
My kolkata - bangalore - srinagar, indigo flight dated 23rd may 2020, got cancelled due to country wise lock down situation.in may 2020, indigo refunded the complete booking amount to goibibo as i booked ticket through goibibo website.

Since then i am chasing goibibo for refund of the amount which suppose to be credited in my original mode of payment but till date they have not yet refunded the amount.

I have attached the snapshot of goibibo app, where it mentioned that the refund had been initiated and the amount (Inr 13968) would be reflected in account (Citi credit card 5734) by 31st august 2020, which did not happen so far (18th september).

I logged a complain in their official complain register portal (# ref. Res7183205) on 3rd september 2020 at 12:51 pm ist but till date there is no response.

Almost 15/20 times tweeted from my tweeter account @pulakroy_ccu but they did not took any action.

I would like to request you to look into the matter, they are simple cheated many consumers like me.

Flight cancelled by the airline due to Covid-19 booked through Goibibo. I don’t see the refund or credit in our Goibibo account.
Booking ID - GOFLIBDDE[protected]
Applied for refund in April 2020 and have yet not received any refund! It’s been 5 months and the Goibibo team still says that they’re waiting fof refund from the airline!
This is ridiculous!

I had a booked a bus ticket on 16th sept 2020 from bangalore to pune. The amount got deducted from my account but the ticket is not generated. Kindly resolve the issue.

Dear sir,

I am try to reschedule my ticket from chennai to patna. The amount was debited from my account but amount not yet received in my account.

Booking details
Goibibo booking id: goflde[protected]
Pnrno:a8ndwc

I had a flight ticket booked through goibibo pnr is jqng7b which cancelled later on. The refund is yet not processed from goibibo. I checked with airlines and they confirmed that the refund has been sent to goibibo but it is still not credited to my account. Please help to get the amount refunded. I tried to contact them on messenger last week and got the confirmation that the refund is initiated. When i am asking for the arn/brn, there is no response seems like it is yet not processed.

Thanks!
Akhil

Sir i booked spicejet flight through goibibo from mumbai to kolkata. Date of journey was on 15 jul 20 (Pnr: vbp75j) but flight got cancelled due to lockdown. I contact to spicejet and they informed me that they have refund fully of rs 19759.00 as a credit sale but it was refund to goibibo. I called to goibibo as the credit sale amount was only 16147.00 and they accepted that they will refund it within 45 days but they are not responding now. No service on service helpline.

Phi[protected]
16/08/2020 ibibo otc no[protected] payment / cn[protected] / [protected] -175.00

Phi[protected]
17/08/2020 ibibo otc no[protected] payment / cn[protected] / [protected] -175.00

We have received a confirmation from airlines that my refund is successfully credited to goibibo's account but still goibibo is not refunding the amount and saying it is pending with airlines. I have email from airlines where they have said it is successfully credited to your travel agent. Please see below extract of email fro airlines.

Further my booking reference number is :- gomupkgeccff80966421

Dear ankit untwalia,

We’re sorry that we were unable to reply to you in a timely manner.

We reviewed your feedback and investigated your reservation t8f84v. However, we found that you’d already had your ticket refunded.

Your ticket has been issued by a travel agency. Accordingly; if you booked your ticket from a travel agency, every transaction related issue has to be handled by your agency also.

We would like to inform you that all the announcements and the course of action are communicated to our affiliated agencies. They will be able to reach the information pertaining to your particular booking.

Thank you for your understanding.

Sincerely yours,