[Resolved] Ibibo Group / Goibibo — balance deducted, payment failure, need refund. reference : account no. [protected]. union bank of india

Prahlad Borah

from Margherita, Arunachal Pradesh

Address:	Jorhat, Assam, 785630
Website:	WWW.FSSAI.GOV.IN

I have paid the food licence renewal fees of rs. 7504.72 through fssai portal on 25 july 2018 with the help of my union bank of india net banking but neither had i received "form b"nor the amount has been reverted back to my account. I guess the amount is stuck in the payment gateway so please initiate refund back to my account. Would appreciate if you can get this issue resolved.
Payment details :
Bank : union bank of india.
Payment mode : net banking
Date : 25july 2018
Payment ref. No. [protected]
Biller name ibibo web pvt ltd

Thanks
Your faithfully

Prahlad borah
Mobile [protected]

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Oct 23, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2018

Ibibo Group / Goibibo Customer Care's response Hi Prahlad Borah,

Greetings from goibibo

Please be advised that ibibogroup was the parent company of payu (payment gateway), hence this transaction reflects under ibibogroup. We at GOIBIBO can only check/action and trace transactions made under goibibo.com.

Please take this up with the relevant platform that you have used for payment.

Regards,
Team Goibibo.