[Resolved]  Ibibo Group / Goibibo — Booked a hotel but that hotel was already closed when I tried checking-in

Address:	Gurgaon, Haryana, 122002
Website:	www.goibibo.com

Hi,

I booked a hotel for 1-night duration in Delhi - Hauz Khas named Marigold BNB for May 13'2017. The booking was done 2 days prior to my travel plan on May 11'2017.
When I reached to the specified hotel for check-in purposes, found out to my utter surprise that hotel had already been closed 1 month back. There was no trace of that hotel. Tried reaching hotel management staff and didn't received any response.

After that I tried contacting goibibo customer support, but didn't receive any favorable response on time. It was after that I managed to book my stay elsewhere(Hotel Oscar, Hauz Khas, Delhi), I received message from goibibo that they are willing to shift me to another hotel.

After that they informed me that they are willing to refund my booking amount(2454 INR), but it was after when I booked another hotel at an expanded cost.

I was on an official visit, and due to all this mess I was not able to attend an important meeting with my clients.

I would like to register a complaint about this issue, because goibibo committed a fraud - booked a hotel that was already closed.

As per my recent discussion with goibibo, they have processed my refund, but I would require extra compensation(3600 INR) from them regarding the another hotel booking (Hotel Oscar), which I had to do as I didn't had any choice. This is due to goibibo mismanagement and mistake that I had to face this harassment.

I have attached the booking details for the hotel that goibibo booked for me (Hotel Marigold BNB, Booking ID-HTLHDWLMYL) and the hotel that I booked on my own (Hotel Oscar).

Please let me know in case any additional info is required.

Thanks,
Eknoor Singh
Mob: [protected]/[protected]
email id: eknoor.s.[protected]@gmail.com