[Resolved]  Ibibo Group / Goibibo — booked ticket for a non existing flight, failed to inform cancellation

Address:

Chennai, Tamil Nadu

Booked flight ticket from chennai to guwahati (Stop over at kolkata) through goibibo. The first leg of the flight from chennai to kolkata was booked on vistara airlines on 11/mar/2019 for travel date 17th aug 2019. The vistara flight no: uk733 with pnr: kmvsva for four passengers. Received confirmation of flight booking from goibibo and subsequent reminder closer to the travel date. On 17th aug 2019 we reported at the vistara check-in counter 2 hours (5:00 am) prior to the scheduled departure. We were shocked when the personnel at the counter informed that the flight uk733 does not fly any more. The flight operations stopped long time back in dec'2018. The vistara officce did not provide any assistance and asked us to contact goibibo, since the tickets were booked through them. I immediately called up goibibo helpdesk and informed them the status of the flight and inquired why they had booked tickets on a cancelled flight. The most shocking part was that they were unaware of this cancellation and had sent me reminder mail and sms on 15-aug-2019 confirming our flight. Since there was no other flight option in the morning, we were forced to cancel the tickets for the second leg of our flight from kolkata to guwahati. Incurring further loss (20, 000) and hardship. I then had to shell out extra rs.46000 to book fresh tickets from chennai to kolkata & kolkata to guwahati. I contacted both vistara and goibibo and have registered a complaint. Both vistara and goibibo are unwilling to accept failure and responsibility on their part to provide the services.
I there fore would like to seek your assistance to claim refund and penalty from them for not providing for the paid services and hardship caused to us. I was travelling with my wife, child and father (77yrs old). Our new flight was at 11:30am and had to suffer immense mental agony for 6.5 hrs in the airport.