[Resolved] Ibibo Group / Goibibo — booking and payment deduction problem | |
I was trying to book my air ticket on 14may19 at 10:39:55 from oman (Muscat) to india (Allahabad). But due to some your internal problem my ticket was not booked and my money got deducted. How i got my refund back. Message what i got from bank after deduction is: Sbidrcard x9856 used for rs29639.00 on 14may19 athdfs2i01 txn#998302 Please reply to my email i'd:- [protected]@gmail.com Registration mobile no. +[protected] Kindly reply as soon as possible. Was this information helpful? | |
Jun 24, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support May 17, 2019 Ibibo Group / Goibibo Customer Care's response Dear Shaariq Siddiqui, Greetings from Goibibo.com At the outset, we sincerely apologize for the unpleasant instance. We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional. In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details. Awaiting your response. Assuring you best of our services. Regards, Team Goibibo Verified Support May 20, 2019 Ibibo Group / Goibibo Customer Care's response Dear Shaariq Siddiqui, Greetings from Goibibo.com We are resolving this case, as we have not heard from you after the details requested for investigation. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Assuring you best of our services. Regards, Team Goibibo | |
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As I mentioned in earlier i don't have any booking id or payment id..i have only bank deduction msg that is showed my mony is gone to your (goibibo group pvt limited) and one more thing can you update me in how much days i got my mony back...
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5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018