[Resolved] Ibibo Group / Goibibo — booking cancellation refund | |
Booked a train with Goibibo and the amount got deducted from my account and it says booking cancelled. It also states that the refund has been initiated. But I did not receive my refund. This has been since 5 days. I am trying to contact their customer support. It is the worst customer service. I will put it online and make sure that nobody cares to book a ticket from Goibibo. Make sure that you pay me in the given time. You have to face the same on consumer forum. Was this information helpful? | |
May 22, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Apr 08, 2019 Ibibo Group / Goibibo Customer Care's response Dear Vivekkumar.kr, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo ASAP to assist you further. Assuring you best of our services. Regards, Team Goibibo Apr 14, 2019 Updated by Vivekkumar.kr Booking ID: TRNAFAX0HOABSJEmail address used: [protected]@gmail.com Contact number: [protected]  Verified Support Apr 15, 2019 Ibibo Group / Goibibo Customer Care's response Dear Vivekkumar.kr, Greetings from Goibibo.com This mail is in reference to your booking id: TRNAFAX0HOABSJ. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. For any clarification, please revert on the Ticket #27501290. Assuring you best of our services. Regards, Team-Goibibo Verified Support Apr 16, 2019 Ibibo Group / Goibibo Customer Care's response Dear Vivekkumar.kr, Greetings from Goibibo.com This mail is in reference to your booking id: TRNAFAX0HOABSJ. In reference to your concern, as per our telephonic conversation with our team, refund of Rs 655 /- has been initiated in your paid account. It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success. For any clarification, please revert on the Ticket #27501290. Assuring you best of our services. Regards, Team-Goibibo | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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