[Resolved] Ibibo Group / Goibibo — booking cancelled by goibibo executive without my permission

[Resolved] Ibibo Group / Goibibo — booking cancelled by goibibo executive without my permission

M Mitesh0808 from Ingraj Bazar, West Bengal

Dear sir, I have done two days hotel booking in puri in sagar tarang residency through goibibo website. 1) booking at sagar tarang residency certified by gostays from 23 dec to 24 dec has been confirmed. Booking id for further reference is htljsruvgz 2) booking at sagar tarang residency certified by gostays from 24 dec to 25 dec has been confirmed. Booking id for further reference is htl8qmm5hp These bookings have not been cancelled by me. Without my permission goibibo executive cancelled my bookings. This is against the law and harassment to customers. Goibibo executive is giving me excuses of technical issues in terms of booking rates. Even make my trip was showing same rates yesterday. Such excuses is intolerant. Even on my warning to goibibo executive, he had gone ahead with cancellation without my permission. It is rediculous. I hope you understand goibibo team fault and will help to resolve it and give back my bookings. Regards Mitesh agarwal [protected] Was this information helpful? No (0) Yes (0)
Jan 9, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Dec 09, 2017 Ibibo Group / Goibibo Customer Care's response Hi Mr Agarwal Greetings from Goibibo.com This is in regards to your reservation, booking id (HTLJSRUVGZ and HTL8QMM5HP). Please be advised we were forced to cancel booking as it was done on wrong rates and same was advised to you, please be advised we have received response from hotel management please find same shared below for your reference. ********** HOTEL RESPONSE ************************** Dear Mr Sayan Datta ji, Namaskar & Greetings for the day !!! We are requesting you to cancel all bookings from Dated 20/12/17 to 02/001/18.due to miss handling our OTA'S and password details. it is for yo ur kind information that one of our employee have did wrong with us. by helping to our other competitors he has modified our price on yesterday and put it down to a unbelievable price on a pick season.in which we are unable to work with. mean to say the price what he was given on yesterday in that we can not run our property. So we are requesting you to cancel all the bookings which is made from Dated 21/12/17 to 02/01/18. We are very sorry to write this mail to you and requesting you for the same. but on the same way we are also help less to do the business with the mentioned price.Please do the needful as soon as possible. Also we are requesting you to please share the time of yesterday in which that guy have made the changes.so that we can take necessity action against him. Please do find all the booking id of both goibibo and MMT. Please do find the attached booking details for both the company of MMT & GOIBIBO IN SHEET 01 & 02. Thanks and Regards Debadatta Nayak (General Manager) M:+91-[protected] E:[protected]@sagartarangresidency.com Sagar Tarang Residency C.T Road, Puri, Odisha We hope this answers your concern, thank you for writing to us. Warm Regards, Akash Sharma Customer Delight Team Landline no:[protected] IBIBO GROUP Pvt Ltd. \| 5th Floor, Good earth City Centre \| Sector 50 \| Gurgaon, Haryana-122018 \| India
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