[Resolved] Ibibo Group / Goibibo — booking failed and refund not done so far

 
1 Review
India
 vipulgo on Apr 21, 2019
Hi,

I am goibibo user and my booking for train failed.

Money still not refund and Gia support unless and frustrating. Ideally this should be not fully automated and allowed to be escalated so that I don't need to complain here

My registered email - [email protected]

I have screenshot of booking status and transaction id etc

I can provide required details as needed

Could you please help
Complaint marked as Resolved May 25, 2019

Complaint Status


[Apr 21, 2019] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Ibibo Group / Goibibo Customer Care's response, Apr 22, 2019
Dear vipulgo,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected]
Calling From Abroad: +91-[protected].

You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo
Verified Support
Ibibo Group / Goibibo Customer Care's response, Apr 24, 2019
Dear vipulgo,

Greetings from Goibibo.com

We are resolving this complaint, as we have not heard from you after the details requested.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected]
Calling From Abroad: +91-[protected].

You may contact Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo
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    Ibibo Group / Goibibo - booking failed and refund not done so far