[Resolved] Ibibo Group / Goibibo — booking my international ticket without proper valid passport | |
This is to inform you that i was travelling from kolkata to dubai and return on 16th feb 2018 and my pnr is kkujyr my passport was expiring on 10 july 2018 which had already checked. On travelling date 16th feb i got to know that i can travel as there is a clause of 6 month validity. I am a us visa holder so i was told that dubai will give you visa on arrival. I just want to know that you are acting as a travel agent between me and the airline. Why did u book my ticket without a valid passport. Why there was no option to check for passport validity. Those who are travelling for the first time how will they know. Go ibibo says it is written in the terms and condition that is provided by the airlines. This clause in in the 5th page of terms and condition and that too inside an option of international booking. These should be made compulsory to check and these important terms which can cancel the whole trip should be mentioned on the main page. I have made a loss of rs. 20000 including hotel and airline cancellation penalty. I want my loss to be compensated. Was this information helpful? | |
Mar 22, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Feb 17, 2018 Ibibo Group / Goibibo Customer Care's response Hi Karan, Greetings from Goibibo, This is in regards to your booking ID N6EKKUJYR, We regret the inconvenience caused to you, kindly be advised that as per our telephonic discussion we have clearly mentioned in the terms and conditions that you should travel with a passport, with a validity of at least 6 months as on date of travel. As mentioned by you, you did not check the International flight terms prior confirming the booking. Also, the portal allows you to make the booking as the passport may be renewed and customer's make the booking well in advance to avail discounted prices and deals. However, we are getting this checked and will update you at the earliest. Please feel free to reach us for any future queries or concerns as we are just an email away from you. Regards Akshat Saxena Customer Delight Available from ( 2:00 PM to 11:00 PM ) AkshatCD_IB1908 | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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