[Resolved] Ibibo Group / Goibibo — booking payment issue

Sweta Chakraborty

from Kolkata, West Bengal

Address:

8 kabi jasimuddin, City centre durgapur, Bardhaman, West Bengal, 713216

Today I booked 2 tickets of bus from goibibo and payed the price through my UPI id. Everything was smooth and normal from my side and amount was debited and the app said to wait for 30 minutes to get the e-ticket. But after waiting for an hour when I opened the app it was showing no future bookings and even customer executives are not responding to my query properly. This is very unprofessional of them for doing this kind of things. Below is the attached details of my upi transaction

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Jun 10, 2019

Complaint marked as Resolved

It took a little time but customer care agents did there best and responded whenever I enquired. They themselve called me and said that the refund will be initiated within 12 days and I got the refund today.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2019

Ibibo Group / Goibibo Customer Care's response Dear Sweta Chakraborty,

Greetings from Goibibo.com

At the outset, we sincerely apologize for the unpleasant instance.

We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional.

In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details.
Awaiting your response.

Assuring you best of our services.

Regards,
Team Goibibo

Jun 06, 2019

Updated by Sweta Chakraborty As I already mentioned that goibibo didn't booked my tickets so I was unable to get any booking id. The only source I have is my transaction id and upi id which I've already shared. My email is '[protected]@gmail.com' and conract number [protected]. I've also contacted the customer support executive but it was nothing of much help. Everyone is saying the same damn thing but no one is solving the problem. Just refund my money. How can an app be so useless?

Verified Support

Jun 10, 2019

Ibibo Group / Goibibo Customer Care's response Dear Sweta Chakraborty,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOBUSANDccaf269f01.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team shared the details of refund TAT on June 08th.
For any clarification, please revert on the Ticket #28027418.

Assuring you best of our services.

Regards,
Team-Goibibo

Jun 10, 2019

Updated by Sweta Chakraborty Thank you for resovling my issue. Today I got the amount credited in my account. But I would like to share another information that I got fraud call using Goibibo's name and they tried to take my money from bank account through my GPAY id. I don't know where from they got these details but I think goibibo should be extra careful about these things.