[Resolved] Ibibo Group / Goibibo — booking ticket wrongly

 
1 Review
India
 ramesh kumar Kuraparthi on Feb 22, 2019
I have booked flight round trip from tirupati to hyderabad 22 to24 feb in trujet and paid money. To my surprise i got ticket in air india and entire money is adjusted to onward journey only and my return ticket is pending for want of money. Who gave authorisation to do like this. I do not have such an urgent work to pay rs.10000 and go to hyderabad on one way only. Please let me know why this is done without my permission and who will compensate me for this.
Complaint marked as Resolved Mar 30, 2019

Complaint Status


[Feb 22, 2019] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Ibibo Group / Goibibo Customer Care's response, Feb 23, 2019
Dear ramesh kumar Kuraparthi,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Assuring you best of our services.

Regards,
Team Goibibo
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    Ibibo Group / Goibibo - booking ticket wrongly