Ibibo Group / Goibibo — bus issue

 
1 Review
Pune, Pune District, Maharashtra, India
 gajendra vyas on Feb 15, 2019
I have booked a ticket through goibibo on[protected] via booking id gobusmobe484e7dff7.
Bus type : a/c sleeper (2+1) aadi raj travels
Seat number : 30

The bus operator has denied me to board the bus saying that there is no seat availability. I have informed about this to their customer care and they have also denied me to help saying that they are unable to help me in this case.

Also, i had to travel through another bus which costed me another 700 rupees.

I have complained at their customer support online to which there is no positive response or action.

bus issue
bus issue
bus issue

Complaint Status


[Feb 15, 2019] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Ibibo Group / Goibibo Customer Care's response, Feb 19, 2019
Dear Gajendra Vyas,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOBUSMOBe484e7dff7.

We checked booking details and observed that our Management team already replied with the closure, stating refund of INR 998 in your bank/card.

For any clarification, please revert on the Ticket #26834503.

Assuring you best of our services.

Regards,
Team-Goibibo
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    Customer satisfaction rating
    46%
    Complaints
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    phone
    +91 92 1302 5552 [Goibibo]
    +91 12 4674 9000 [CEO]
    location
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
    Ibibo Group / Goibibo - bus issue