Ibibo Group / Goibibo — bus issue
Pune, Pune District, Maharashtra, India
Gagajendra vyas on Feb 15, 2019
I have booked a ticket through goibibo on[protected] via booking id gobusmobe484e7dff7.
Bus type : a/c sleeper (2+1) aadi raj travels
Seat number : 30
The bus operator has denied me to board the bus saying that there is no seat availability. I have informed about this to their customer care and they have also denied me to help saying that they are unable to help me in this case.
Also, i had to travel through another bus which costed me another 700 rupees.
I have complained at their customer support online to which there is no positive response or action.
[Feb 15, 2019] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified SupportIbibo Group / Goibibo Customer Care's response, Feb 19, 2019
Dear Gajendra Vyas,
Greetings from Goibibo.com
This mail is in reference to your booking id: GOBUSMOBe484e7dff7.
We checked booking details and observed that our Management team already replied with the closure, stating refund of INR 998 in your bank/card.
For any clarification, please revert on the Ticket #26834503.
Assuring you best of our services.
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