[Resolved] Ibibo Group / Goibibo — bus issue

gajendra vyas

from Mumbai, Maharashtra

Address:	Pune, Maharashtra
Website:	www.goibibo.com

I have booked a ticket through goibibo on[protected] via booking id gobusmobe484e7dff7.
Bus type : a/c sleeper (2+1) aadi raj travels
Seat number : 30

The bus operator has denied me to board the bus saying that there is no seat availability. I have informed about this to their customer care and they have also denied me to help saying that they are unable to help me in this case.

Also, i had to travel through another bus which costed me another 700 rupees.

I have complained at their customer support online to which there is no positive response or action.

+3 photos

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Mar 29, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2019

Ibibo Group / Goibibo Customer Care's response Dear Gajendra Vyas,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOBUSMOBe484e7dff7.

We checked booking details and observed that our Management team already replied with the closure, stating refund of INR 998 in your bank/card.

For any clarification, please revert on the Ticket #26834503.

Assuring you best of our services.

Regards,
Team-Goibibo