[Resolved] Ibibo Group / Goibibo — bus issue

 
1 Review
Pune, Maharashtra, India
 gajendra vyas on Feb 15, 2019
I have booked a ticket through goibibo on[protected] via booking id gobusmobe484e7dff7.
Bus type : a/c sleeper (2+1) aadi raj travels
Seat number : 30

The bus operator has denied me to board the bus saying that there is no seat availability. I have informed about this to their customer care and they have also denied me to help saying that they are unable to help me in this case.

Also, i had to travel through another bus which costed me another 700 rupees.

I have complained at their customer support online to which there is no positive response or action.

bus issue
bus issue
bus issue
Complaint marked as Resolved Mar 29, 2019

Complaint Status


[Feb 15, 2019] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Ibibo Group / Goibibo Customer Care's response, Feb 19, 2019
Dear Gajendra Vyas,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOBUSMOBe484e7dff7.

We checked booking details and observed that our Management team already replied with the closure, stating refund of INR 998 in your bank/card.

For any clarification, please revert on the Ticket #26834503.

Assuring you best of our services.

Regards,
Team-Goibibo
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    Ibibo Group / Goibibo - bus issue