Ibibo Group / Goibibo — Bus service - BUS BROKE DOWN, BUT NO REFUND PROCESSED

I ve booked bus from bangalore to tadepalligudem, that bus got broke down near kolar, Karnataka, trying to reach goibibo for refund amount, sadly they dont have better customer service chat or number like swiggy does. and their 24x7 customer service is just a link that never works.

i used to be regular Goibibo user, seems i have to find a better alternative for bookings that who provide service, atleast who can afford a customer service line or chat.

Booking ID GOBUSAND89B4DEEE91 (Here you can find date and time)
bus no (Which brokedown after kolar near AP and KA border) AP39TE4555 - RAJESH TRANSPORT.
wasted my time and money.

its funny, normal food delivery apps providing service better than an international flight/Bus/taxis etc booking agency like goibibo.