Swiggy Customer Care
Bundl Technologies Pvt. Ltd.
Customer satisfaction rating: 5%
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505
COMPLAINTS

Swiggy Customer Care

Bundl Technologies Pvt. Ltd.

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Address
Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road
Bengaluru
Bangalore District
Karnataka
India - 560029

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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Additional info

Gurgaon
G01 O4U Services, 890 Udyog Vihar Phase 1, Gurgaon, Haryana – 122001
Phone: +91 12 4600 0660

Hyderabad
#8-2-293/82/A/728, Aditya Jayrag, Opp. Neeru’s Emporio, Jubilee Hills Road No. 36, Hyderabad – 500033
Phone: +91 80 6746 6793

Mumbai
701/702/703, A – Wing, Everest Chambers, Andheri Kurla Road, Marol, Mumbai – 400059
Phone: +91 22 6000 6600

Pune
2nd Floor, Dnyanesh Complex, Near Dnyaneshwar Paduka Chowk,
Modern College Road, Pune – 411005
Phone: +91 20 6000 6600

Kolkata

4th Floor, Zone B, Asyst Park, Plot No. 37, Block- GN, Sector-V,
Salt Lake City, Kolkata – 700091
Phone: +91 33 6000 6600

Chennai
3rd Floor, Temple Tower, Anna Salai, CIT Nagar West, Nandanam,
Chennai – 600035
Phone: +91 44 6000 6600



View More Information...

Customer satisfaction rating
5%
Complaints
505
Pending
0
Resolved
27
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Swiggy related photos (126)

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Swiggy Complaints & Reviews

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Swiggy — stale food served by partner restaurant and swiggy denied a complaint number

 anindyasundarbhattacharya on Oct 24, 2018
I was served stale food by one of swiggy partners today 23 oct 2018 and despite of me reaching out to cust care and complaining they denied giving me a complaint number. They offered refund and asked me to exercise consumer rights.

I need the restaurant to be blacklisted and an apology from the restaurant owner and finally action against the manager...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Swiggy — delivery after 70 minutes

 Jayashree Chitre on Oct 23, 2018
Delivery status is being getting spoilt. I had ordered Mamledar Misal from Koperkhairne. Your person delivered after 70 minutes. Similar issue i had faced 15 days back too and at last had to cancel teh order. My mobile number is [protected], u can track from it. If this continues we may need to stop using ur services. In this competitive world you need to improvise lot on this...
Complaint comments  Read comments Complaint category Food

Swiggy — not yet refunded

 akshayaa pradeep on Oct 23, 2018
I had ordered on 16.10. 2018 at 4.00pm and swiggy had cancelled the delivery because of the delivery location after tha payment.

It's over a week and i still haven't received my refund.The amount that should be refunded is Rs.1020.I had called the customer care and they said it wil be refunded but there is no sign of action.
Paid by debit card please initiate my refund.
I request for the refund ....
Complaint comments  Read comments Complaint category Food

Swiggy — delivery boy took delivery back

 Alvin Saldana on Oct 23, 2018
The order was placed through swiggy. The delivery boy was Mithileshkumar Yadav.
I called up multiple times to help him to get the order to my place.
he even came close to my place.

I gave him proper landmark and details and have recorded the calls as well. but he used to go in some different direction only each time.
He then stopped answering the call and he just returned the order to the restaurant.
Please take action against the person, I tried helping him but he returned the order back due to his attitude. They have location devices also still he purposly...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Swiggy — waiting time

 BIDYABANTA BASUMATARY on Oct 22, 2018
I am doing job in your company as a delivery executive. Why are you giving so less time to wait in the restaurant. Restaurant gives almost 30 to 40 minutes for preparing the food. You are doing our time waste. Give us the correct time. During this matter we face trouble with restaurant manager. We are doing profit for your company. But you are not seeing us....
Complaint comments  Read comments [4]Complaint category Food

Swiggy — fraud by swiggy

 Abhay Dhami on Oct 21, 2018
Don't order from swiggy they are cheating with us. We have already given special instructions for make it jain and restaurants have no jain food but they started making food and we ask to cancel they have charged 50% of our money. Be careful guys.

In this fraud freezland restaurant is also involved because they could call us and inform that this item is not available in jain so what should we do but they start non jain food and ask to pay 50%...
Complaint comments  Read comments Complaint category Food

Swiggy — tie up

 Arshit Dhameja on Oct 21, 2018
Have been struggling since a month to get my restaurant register with swiggy. I have shared everything on mail and received signature confirmation mail from them but after that, they are not replying. Followed up with them 100 of times but they are testing patience level.

Atleast i should be informed about the updates. And also they have not uploaded the contact number. All of the concern persons are making fool by taking other employs name.

Rest id - 69825
Rest name - a3a chaat choupal
Address - a5/25 lal quarter krishna nagar
Cont - [protected]
Complaint comments  Read comments Complaint category Fast Food Restaurants

Swiggy — uncooked and stale pizza delivered

 Khushbu Darji on Oct 20, 2018
I orderd pizza from top pizza, first of all i did not recieve any call for confirmation, after that ot took almoat 1 hour to deliver it. When opened the box had one bite of pizza it was yuck. I had second bite of it i felt like vomiting. It was s. Elli g very badly ehen checked it was not cooked the dough was stale. Cheeze was also smelling very bad. It had become cold also. I felt like they delivered stored stale pizza staight from dust bin.
Did i pay 270 rs. For stale food or to get sick of it. I want my money back or the good coocked pizza again for which i have paid....
Complaint comments  Read comments [1]Complaint category Food

Swiggy — refund not received yet

 shahin746 on Oct 19, 2018
I hav ordered pizza of 203, my amount got debited but i didnt get my refund of 203 rs yet! Its been over 1month please help because i have calld many swiggy customer care nos they are not helping me they are sayn the amount gets auto refunded but its been 1month still not recieved my amount neither i am able to contact them i hv had a chat with them as well no body helps pls help me i need my money back😭😭😭...
Complaint comments  Read comments [3]Complaint category Food

Swiggy — bad behaviour of delivery people

 Maan Baraiya on Oct 19, 2018
This is the complain of all the people of our area that your delivery people are worst and so badly behaving people. Your man ask a person sitting in a car to come out and says him better learn how to drive or otherwise i will show u your aukat and than starts fighting with that driver and beats him. Says bad words to him. And also your driver said that better don’t challenge me otherwise i will beat you!!!. This happens many times in our area and in many areas of ahmedabad. And our area is going to file a case against swiggy in court about the bad behaviour of your delivery people towards general...
Complaint comments  Read comments Complaint category Employees

Swiggy — charged 3 times for same order

 jeet18 on Oct 19, 2018
Charged thrice for same order 13th oct...
Order # [protected] at 1 pm did not deliver, showing delivered at 2:13 pm.
Swiggy call centre told me to consider this order as cancelled, money to be refunded
I reordered same food order # [protected] at 2:19 pm
Another order # [protected] was created which is clearly a duplicate order and charged 2 times...
Complaint comments  Read comments Complaint category Food

Swiggy — worst delivery service company

 Parag Arjun Pawar on Oct 19, 2018
Late delivery by more than 3 hours still not delivered our food... Around 30 calls we make but no one responded our calls... Not delivery person... Oour order no. Is [protected]... Unorganized company it is.. Swiggy company aim is to deliver food to customer as per their request but in our case they fail to fulfil the same for which they are servicing. We will definitely advise
Our relatives and friends don't choose swiggy any more....
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Swiggy — mis handling the customer

 Venkata Vineel Kedarisetti on Oct 18, 2018
Hi guys,
Ordered food in swiggy and the order is also confirmed by the restaurant then i was waiting for the food but 1 hour passed but i didn't get the food then i called the delivery executive then he is telling me one of the items is not there, then i called siwggy customer care care for the same, then the executive requested for any other items in the same restruant so that he can place the order on behalf of me. Again after 15 mins they cancelled the order. This is 5th or 6th time i am facing the issue with siwggy. Ordering food in swiggy is mental torture...
Complaint comments  Read comments Complaint category Food

Swiggy — abusive behaviour of delivery executive

 Kivuos on Oct 18, 2018
I ordered something from a restaurant called veg mantra today. At first there was no delivery executive assigned for almost 20 minutes. After 20 minutes there was this piece of # (Delivery boy) named "arun" was assigned. The delivery originally was going to take around 42 minutes and the time was more than that hence i called up the delivery boy and asked him that how long will he take and i think i did a mistake by saying that because after this the guy was so # rude to me. He started with "bhai aapko pta hai mai kaha se aa rha hu" then he himself described that he came from...
Complaint comments  Read comments Complaint category Food

Swiggy — wrong order non veg food sent instead of veg

 Shreya Pallan on Oct 18, 2018
Swiggy has delivered a non veg burger instead of a veg burger! I need a refund for my order asap as such grave mistakes cannot be tolerated!! This is a vegetarian home and someone ended up eating a non veg burger in spite of being a vegetarian. I hope you/ mc donald’s understands the gravity of their mistakes!!! As a customer i’m outraged at how you can do this confusion between veg and non veg living in a country like india!!!

I have initiated a chat conversation for complaining but no response from swiggy.

Attaching image of the order received. My order is present...
Complaint comments  Read comments Complaint category Restaurants & Bars

Swiggy — food not on time and quality issues

 K Siddharth Kapilavayi on Oct 18, 2018
I ordere food every time something happens with u guys delivery executive says i have cancelled the oder until i make a call and ask hem he dent update first call i did discount my call.. And pls check my account u will find about the other orders giving opend packages.. I orders for fried rice gave me plain rice when i call ur excicutive he says i’ll give u a 30 rupes cupen what the hell man i oder food giving 150 u guys give me plain rice where u have paid 150 for it every time now i am deleting this app my last oder id [protected] and ur executive his number who cut my call answering cool to...
Complaint comments  Read comments [1]Complaint category Food

Swiggy — refund issues for a missing item in the order

 Jayant Anand on Oct 17, 2018
I had placed an order on 14th October 2018 (Order #[protected] ) from Swiggy while i was at my guest's place. The order placement time was 10PM and was showing me to be delivered in the next 30 mins, but the order was delivered at 11:15PM. The received order had an item missing and i informed the customer service about the same along with the late delivery issue. They only gave me an option for the replacement of the missing order, i denied because i had to leave the place and could not wait for another hour or so and ask my guests to stay awake for the same. I requested for a refund of the missing...
Complaint comments  Read comments [1]Complaint category Food

Swiggy — ordered items didn't delivered

 Panchanan Saha on Oct 17, 2018
I have ordered some foods on yesterday at 17:42 hrs and accordingly payment has been made via credit card through phone pe app. The order has been accepted but it has been canceled after 01 hr without any proper reason. The amount that has paid still not refund back. It was my 1st order in swiggy that made me disappointed. So i claim compensation of double order amount that should be refunded back to me immediately....
Complaint comments  Read comments Complaint category Food

Swiggy — refund related

 Vidhi Vikrant Jorasia on Oct 15, 2018
I was waiting for my refund till 6 oct amount of 1499 i had odered a pizza on 6th oct after waiting for 2/3 hours they cancelled my oder after that i complained for my refund after having a lots of conversation with swiggy till now they are not giving a proper information nor they are refunding my amount.
Kindly please do the needfull as am pissed up with it now.
Mine oder number was [protected] from [protected]...
Complaint comments  Read comments [2]Complaint category Food

Swiggy — complaining about the workers (food delivery person)

 Ariharan95 on Oct 13, 2018
This is ariharan from chennai... The person who is delivering the foods are going very fast in two wheeler even if it's street as well main road... Today i saw one of the incident because of your unrespected person hit the cow in the road... Very worst the young ones who have joined in your ofz... Kindly give the instructions and follow some rules and regulations......
Complaint comments  Read comments Complaint category Food

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