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Swiggy Complaints & Reviews

www.swiggy.com

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Updated: Sep 11, 2026

Complaints 5256

Resolved

663

Unresolved

4593

So far, so good. Swiggy is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Swiggy will keep up the work and continue to help more customers with their concerns even better 🤝

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Swiggy reviews & complaints(5256)

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Address: Swiggy

This is the first time I have faced such an unacceptable experience with Swiggy.

This was my first order, and the biggest mistake on my part was placing the order using my office number while I was extremely occupied. However, that does NOT give anyone the right to cancel my order without my consent.

The delivery partner did not speak to me, did not come to my office/gate, did not verify my identity, and simply...

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Address: SHYAM NIWAS B-24 HASTSAL VIHAR

Sir/Madam,
I am your customer Amarjeet, and I had placed an order through your service on the Swiggy app. My order number is #[protected], dated 4th September 2026, time: 09:56 PM. The delivery boy for the order was Mukesh, whose mobile number is [protected].
I tried contacting the delivery boy several times, but he repeatedly did not pick up the phone. After that, I contacted the customer service number (Circle of Crust)...

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I am a Swiggy delivery partner and I referred my friend through the Swiggy referral program on 23 January 2026. My friend joined through my referral and completed the required tasks. The Swiggy app initially showed my referral incentive status as “Payment in Progress”. Later, the status changed to “Expired”.
I have raised multiple support tickets with Swiggy regarding this issue, but I have not received a satisfactory resolution....

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Address: Noida Uttar Pradesh

Swiggy — My Swiggy delivery ID is been temporarily deactivated.

I had joined swiggy last year, due to an accident my leg was injured and I was in bed rest with respect to covid19 lockdown, I couldn't participate or engage with swiggy delivery partner app and after one year (present date) as my health condition is good and I am capable of continuing the job, my account ID 7160932 has not been activated and I am not able to...

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Issue Description:The items delivered to me had severe spillage issues, and the overall quality of the packaging was spoiled. I attempted to use the in-app support chat to resolve this, but the chat interface is frozen and is not allowing me to type anything.

Since the food arrived damaged and spilled and also the worst quality food, I am requesting a full refund for the affected items. I have attached the photos of the delivered...

+1 videos

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To,
The Grievance Officer

I am writing to lodge a formal complaint regarding a highly distressing incident that occurred with my recent food order.

I had placed a prepaid order for delivery to my correct address: House No. 7, First Floor. However, the delivery executive wrongly delivered my order to House No. 1, First Floor and falsely marked the order as "Delivered" on the app.

The delivery...

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Website: [email protected]

I placed order on swiggy with order ID [protected], on 11th July.
In this order 2 items were missing and immediately i raised complaint on SWIGGY help centre and they himself closed that chat saying will investigate matter and update me. But now they are denying to refund my payment. NO direct call complaint is possible.. So i want to take a strict action against SWIGGY as they are not accepting its delivery partner mistake, and...

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Address: South City mall (Kolkata , West Bengal)

I booked a dining in South City mall (Kolkata, West Bengal) cafe coffee day outlet using the Swiggy dineout feature, but the Billin staff deny to give me my order, The outlet billing boy misbehave with me and my friend. Now I want my refund amount with the travelling cost and my convenience fee.
Booking date : 11 July 2026
My order id: [protected], My registered billing mobile number: [protected]...

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This is a serious concern which I have been facing with Swiggy off late, I think the platform is making fool out of service with customer service executive who treat you as beggars, I registered a complaint regarding a wrong item being delivered.

I orrdered for 3 items from Lunchbox restaurant, 1- Aloo Pattice, 1 Falafel and 1 Dal Khichdi

The item Dal Makhni was delivered to me instead of Dal Khichdi, I also...

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I am writing to formally raise a complaint regarding my recent order experience with Swiggy.

I placed an order through Swiggy and waited for approximately 1 hour. Despite the long waiting time, my order was not delivered. During this period, I contacted your support team for assistance.

Initially, the support agent offered me a ₹180 compensation coupon, but immediately after that, the same agent sent a message...

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Address: Sri Madurai Arasi Poratta Kadai, Pandi Koil Road

Website: maps.app.goo.gl/9THBmXWvyr5JDQV2A

Dear Swiggy Support Team,

I am writing to raise a complaint regarding Order #[protected] placed from Sri Madurai Arasi Poratta Kadai on 29 May 2026.

I ordered Chicken 65 Boneless x 2 along with Bun Parotta. However, the chicken delivered was not boneless as mentioned in the order. Instead, I received chicken pieces with bones, which is different from what I paid for.

Additionally, the food...

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Website: SWIGGY

Swiggy ORDER #[protected] | Sat, May 23, 2026, 08:40 PM
I placed order on swiggy for ice-cream but not delivered and status is showing delivered.
“The order was never delivered to me. The status was incorrectly updated as delivered." I tried to call delivery guy since 9 pm (tentative schedule of delivery) but neither he was answering my call nor delivering my order. When I raised this concern till 11.48 it was showing...

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Address: Panchkula

Website: Swiggy

Dear Team

On 13th Nov 2025 I received an email from Swiggy regarding some food order which was placed by someone else in New Delhi, I raised an email regarding this with [protected]@swiggy.in to which they provided me complaint Id no 26665888 on 15th Nov 2025. Till date I have not received any resolution from Swiggy Team however I am receiving emails for the food order by the same person Mr Dilpreet Singh on my email ID till date.br...

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Address: ooty

Hi

I received my order, but the Al Faham delivered was not good and I am not satisfied with the quality.

Issues:

* The chicken was not fresh / not properly cooked (edit based on your issue)
* Taste was bad
* Quality was very poor
* Overall the food was not worth the amount paid

I request you to kindly check this issue and provide a refund or suitable resolution...

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Dinout cashback is a fraud. Only a fraction of cashback is permitted while utilising the same. i.e I had a cashback of Rs 1143 and the new bill was for Rs 2905. However instead of reducing the entire Rs 1143, only Rs 290 was permitted and the remainder Rs 853 expired. Fraudsters did not mention that i had to spend 10 times the cashback to avail the same. The cheats have lost a good customer as my instamart and food buys exceeded Rs 1 lakh...

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Address: Chennai

I am writing to raise a complaint regarding an issue I faced with my recent order placed on 09/04/2026 at 9:49 PM (Order No. [protected]).

At around 10:10 PM, I received a call from the delivery partner requesting me to cancel the order from my end. However, when I attempted to cancel the order through the app, it showed that I would not receive any refund.

I immediately contacted customer support through...

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Address: Briyani Queen, allalpatti-krisha puri allalpatti, dharbhanga bihar

I have order just now chicken briyani from the store called briyani Q'ueen which is in allalpatti -krisha puri alalpatti, very worst food till now i got from swiggy, i was totally hungry from the morning and had ordered the food, it is totally decayed and had been refrigerated and not in a state of eating it, it is not even edible very worst food.

A strict measure to be taken against the hotel and i have paid for the food...

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Dear Team Swiggy,

I am writing to raise a complaint regarding my recent order placed via your platform.

The order was delivered more than an hour late, and unfortunately, the cold drink was completely spilled inside the packaging. Due to this, the entire meal became soggy and inedible.

This is extremely disappointing, as I expect better service and proper handling of food orders. Both the delay...

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Address: Bengaluru

After receiving the order, I noticed that some items were missing from the package. Despite being charged for the full order, the delivery did not include all the items I had paid for.

I immediately contacted Swiggy customer support through the in-app chat. Unfortunately, the support executive was unhelpful and refused to connect me to a senior representative when requested. The chat was abruptly closed without resolving the...

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Upon reviewing my order, I noticed that the price charged by Swiggy was different from the price listed on the restaurant's menu.

Order ID

#[protected]
Status

Delivered
5 Items | ₹1944

Delivered on Feb 21, 2026 at 08:19 PM...

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Recent comments

My id deactivated please activate my id 517021

6 hours 36 minutes ago