Swiggy Customer Care
Bundl Technologies Pvt. Ltd.
Customer satisfaction rating: 6%
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884
COMPLAINTS

Swiggy Customer Care

Bundl Technologies Pvt. Ltd.

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Address
Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road
Bengaluru
Bangalore District
Karnataka
India - 560029

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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323
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90

Additional info

Gurgaon
G01 O4U Services, 890 Udyog Vihar Phase 1, Gurgaon, Haryana – 122001
Phone: +91 12 4600 0660

Hyderabad
#8-2-293/82/A/728, Aditya Jayrag, Opp. Neeru’s Emporio, Jubilee Hills Road No. 36, Hyderabad – 500033
Phone: +91 80 6746 6793

Mumbai
701/702/703, A – Wing, Everest Chambers, Andheri Kurla Road, Marol, Mumbai – 400059
Phone: +91 22 6000 6600

Pune
2nd Floor, Dnyanesh Complex, Near Dnyaneshwar Paduka Chowk,
Modern College Road, Pune – 411005
Phone: +91 20 6000 6600

Kolkata

4th Floor, Zone B, Asyst Park, Plot No. 37, Block- GN, Sector-V,
Salt Lake City, Kolkata – 700091
Phone: +91 33 6000 6600

Chennai
3rd Floor, Temple Tower, Anna Salai, CIT Nagar West, Nandanam,
Chennai – 600035
Phone: +91 44 6000 6600



View More Information...

Customer satisfaction rating
6%
Complaints
884
Pending
0
Resolved
53
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Swiggy related photos (257)

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Swiggy Complaints & Reviews

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Swiggy — unacceptable behaviour of delivery executive

 Payak Jayesh on Jan 18, 2019
Delivery boy Mahendra Suresh Dolhare was so rude & not able to read the address which was provided correctly. He was not ready to come at address & spoke in a very bad language. This is the quality Swiggy is recruiting as an executive?? They are in to service industry & they don’t know how to behave with customer & even not able to ready the address from the app.
Unsatisfied & last order from Swiggy...
Charge more but recruit quality. Ur delivery boy are the face of the company....
Complaint comments  Read comments Complaint category Fast Food Restaurants

Swiggy — unhygienic food and swiggy says we cannot refund, we will give replacement

 Amit_1403 on Jan 17, 2019
Hi, I ordered Breakfast at 8.10 AM today and received a call from Swiggy that a part order was unavailable and they told me to select other options from the list. Which I did and order was executed. However, there was a decrease in amount and the agent informed that the difference will be refunded. Firstly, the order items were missing and there was a Plastic rope piece in the item. I raised a request with the chat team and they informed that they cannot refund and can give me a replacement. The order was delivered to me at 9 AM and after chatting with them for 45 minutes. They say they will replace...
Complaint comments  Read comments Complaint category Food

Swiggy — reckless and unruly behaviour by the delivery guy

 Pratik Sharwan on Jan 17, 2019
The delivery person talks in a very rude way when asked him to deliver the package at home.. he asks to get down since the lift is not working and he won’t take the stairs.. saying things like ‘mirchi kyu lag rahi hai’.. even after specifying that there’s just one person at home and there’s no keys.. Expecting a quick call from you guys.. number - [protected]
Delivery guy name - Ajay Kumar Modanwala...
Complaint comments  Read comments Complaint category Food

Swiggy — food ordered but not delivered due to restaurant was closed

 Nandika BHAGYA LAXMI on Jan 17, 2019
Sir i have ordered two meals through swiggy on 9.1.2019 vide order No #[protected] POSNo 89050623 txn no[protected] and payment of Rs 129/- has been paid through sbi debit card. whereas meals not delivered due to restaurant was closed and same was informed by swiggy and it was also told that amount will be refunded shortly. Where as till ate i haven't got my money back . kindly look into the issue and action may be taken to return the money as the earliest. my contact no is [protected]
thanking u...
Complaint comments  Read comments Complaint category Restaurants & Bars

Swiggy — delivery executive behaviour

 Teddu on Jan 16, 2019
The delivery executive of swiggy is very arrogant and bad behaviour. Why do a delivery executive have to grab customers cell phone. Unecessary arrogance were he unable to find the customers location which is taken by default by your swiggy app.
Are the swiggy services do not bother the delivery services were compared to others like zomato. Swiggy is worst with the delivery executive behaviour.

I have ordered many from zomato but never faced such disgusting situation.

Fedup and uninstalled the app.

I hope this will not repeat for the customers...
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

Swiggy — rash driving by swiggy delivery boys

 Deeptha Jayakar on Jan 16, 2019
As much as swiggy makes its food delivery commendable in dedication and time to the consumer, it is equally threatening to encounter swiggy personnel on the road. The careless driving, without helmets and with earphones plugged in to talk to their customers makes driving risky for everyone else on the road. Most of the time, the swiggy delivery personnel can be seen zooming past all vehicles, impatiently honking at signals (When the light is still red), driving on the wrong side of the road, maneuvering through one ways and parked carelessly on the roads to pick up and drop deliveries. This is unacceptable...
Complaint comments  Read comments [1]Complaint category Food

Swiggy — missing items which I ordered

 Tanya Kumari on Jan 16, 2019
I ordered for 4 items including chapati, roti, butter chicken, biryani, when i recieved the order butter chicken was missing i called on swiggy helpline number firstly they were trying to settle down by just apologising it, is this some sort of strategy they are being implementing to snatch money of the customers and than they wasted my time and energy and just given me the coupon of rs 200 what i would do if that at 12:30 at night when i won’t get anything. Such an absurd behaviour was practically not excepted by our side. Some serious action should be taken against them....
Complaint comments  Read comments Complaint category Food

Swiggy — give back my money 515

 Priya Astham on Jan 16, 2019
I have placed an order on 11th jan in domino's thru swiggy app.. I made payment thru my debit card.. Once payment was successful.. I haven't recieved order confirmation.. I can't reach swiggy support centre too.. Order value is 515.. I called domino's directly and asked whether my order has been placed.. They said no.. Still for more than 3 days it shows awaiting order confirmation and now it shows order delivered.. Even now i can't reach swiggy support team... Now it shows my number is used for 6 months.. I don't know what is thi.. I want my money back.....
Complaint comments  Read comments Complaint category Food

Swiggy — ordered item mismatch

 Pradeep Selvam on Jan 15, 2019
I have ordered for beef chukka but the item i received was egg masala. The order was mismatched and i need immediate actions to be taken. Yesterday i ordered through swiggy but my order was delayed for more than 90 mins. I seek tough actions against swiggy. This is for the fourth time i have been disappointed with swiggy. No actions against any restaurant....
Complaint comments  Read comments Complaint category Fast Food Restaurants

Swiggy — delivery of food - 30621603396, 15th jan 2019

 Nawal Dipti on Jan 15, 2019
I had ordered cake from Bakers Hut and Havmor Icecreams through Swiggy.
It has been my worst experience of online food delivery so far. After ordering and payment, I was told they cannot deliver the food at mentioned address as it is very far. They refused refund of my order and forced me to cancel it at my end. After lot of arguments and numerous phone calls they agreed to cancel it from their end and refund me the amount after deducting cancellation charges of 75.
In the end, I did not receive my order, went through mental harassment and also lost 75 Rs without any fault of mine.
Complaint comments  Read comments Complaint category Food

Swiggy — non delivery of food after payment

 Simil Bhaskar on Jan 14, 2019
Dear sir,
I have ordered some foods through online through swiggy apss on 25th dec 18 @ 9.00pm.
My order no. Was [protected] & i was waiting for the delivery. After 40 min i got a call from the delivery boy & has was saying that he got an accident and foods are flopped on the road.
He was asking to replace the order through swiggy apps & mean time i got a call from the customer care guy & he replaced the order to me, it was [protected] @ 9.47pm.
I was waiting the delivery & called the delivery boy, he went to wrong address & unable to deliver the same on my registered...
Complaint comments  Read comments [1]Complaint category Food

Swiggy — order forcefully cancelled and abused us

 CA Jeet on Jan 14, 2019
In a recent incident which happened on 13-01-19, i just come know that swiggy is not willing to work in dehradun anymore because after reporting of this incident to police and mayor, i am sure swiggy will have to wind from here.
Now let me tell you about the incident. My brother ordered something which swiggy accepted and was not able to deliver and forced us to cancel the order but my brother insisted that swiggy must have first confirmed the order then they should have accepted his order. Not only this, i will also quote a number which ibam also sending to police department because there...
Complaint comments  Read comments [4]Complaint category Clubs, Bars, Restaurants

Swiggy — not provide committing product

 Abhhishek on Jan 13, 2019
Dear team

Today i was order to veg thalli, but chapati or partha no one provide in thali this to bad experience from your side, never suggest any body for the order

I am submitted all amount those are you charged but you gave me return nit satisfactory

I was justis if not able to you, so will to the consumer forum for justis
My order no is, -[protected]
My contact no [protected]...
Complaint comments  Read comments [1]Complaint category Credit Cards

Swiggy — over charging

 Rahul Poovaiah on Jan 13, 2019
We ordered food from subway, bangalore through swiggy. Fortunately i got the bill from subway. There bill is rs.362/- with delivery and bag charges. Where has swiggy has charged me rs.400/-. When contacted customer care they connected to me, restaurant. Restaurant said everything is fine. Swiggy is not agreeing. Rs. 38/- is charged for no reason. This is complete tax leak from swiggy. Careful while ordering. Always you end up paying more than actual menu....
Complaint comments  Read comments [2]Complaint category Fast Food Restaurants

Swiggy — I ordered for veg food and was delivered non veg

 Sweetyparyani on Jan 11, 2019
I ordered for multiple people in office and clearly placed an order for 4 veg items and one non veg as only one of the people was open to eat non veg.. What was delivered was all 5 was non veg.. 2 people ate half of it but when they realised it was chicken.. The food was not going down and they felt offended too.. After which i tried placing a complaint.. My complaint was being shut down thrice.. I asked them what action are they taking and swiggy told me they can replace the order.. Is replacing or a refund any justification for harming someone’s faith and belief?!!...
Complaint comments  Read comments [2]Complaint category Clubs, Bars, Restaurants

Swiggy — cancelled order without knowledge

 Sreetama Milind Lahiri on Jan 11, 2019
I made a order online at 10 pm at night now suddenly they cancelled my order as the executive who was to deliver the food his bike is not working.
Now i ask isn't it swigy responsibility to deliver the food as the payment was made online. Why should i suffer??
No food also and the payment is going to come after 5-6 days... Why should i suffer??...
Complaint comments  Read comments [1]Complaint category Food

Swiggy — refund not initiated for failed order. [Resolved]

 vimmi128 on Jan 11, 2019
Hi,
I placed three orders worth: 227, 227, and 120 rs on nov 4, 2018. The order was placed on swiggy and payment was done via zeta app. However, the amount was debited from my account and order wasn't placed. Thus, i contacted the zeta customer support for refund. However, they mentioned that the transaction has been already settled and they need a confirmation from swiggy or refund arn for processing reversal for this transaction.
Following are the details for the three order placed on nov4, 2018

Rs. 227 - id:[protected]
Rs. 227- id:[protected]
Rs....
Complaint comments  Read comments Complaint category Food

Swiggy — complaint against office staff

 vinay1731 on Jan 11, 2019
Hello sir,
My self vinay chouhan, soory for talk about your staff, actually i have a complaint your indore office staff and aasistant manage anis pyasi and manager operations ishan vyas and office staff aakash, he took the wrong advantage of his post. He gave ujjian's job to his family and friends. Actually i scearch about that, anis sir recurred his friend and ishan sir also recurred his brother. Is unfaire for every new capable person.
Sorry sir but it is very serious matter for your company and i hardly request you please action and this seriours matter.
Thakyou...
Complaint comments  Read comments Complaint category Job & Career

Swiggy — food delivered is not fresh but it was old

 Gino Sophia on Jan 10, 2019
Today (09/01/2019) i ordered mutton biriyani from lebanon, kelambakkam through swiggy application. But the delivered mutton biriyani was not fresh, and it was old food. From the food itself we came to know that it was not hot but it was cool and the food was damaged.
Also the food was not used by any family members because of damaged mutton pieces and rices. Please do something for us. Please kindly take action and we need the refund amount....
Complaint comments  Read comments [1]Complaint category Food

Swiggy — executive delivery

 Pushpendra2626 on Jan 10, 2019
The swiggy executive named dilip kumar who is appointed in station area in kota, rajasthan is saying that the location which he has got in app is 1.7 km and the area where i have ordered using gps location is from 3 km away. He is saying that "swiggy will give me covenience for only 1.7 km and then as far i will go the petrol will be from my pocket."he is saying to mark the correct address but i have already marked the correct address. This is not my fault. I want apologization from the executive or take action immideately....
Complaint comments  Read comments [1]Complaint category Food

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