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Swiggy Complaints & Reviews

www.swiggy.com

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Updated: Jul 12, 2026

Complaints 5249

Resolved

663

Unresolved

4586

So far, so good. Swiggy is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Swiggy will keep up the work and continue to help more customers with their concerns even better 🤝

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Swiggy reviews & complaints(5249)

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Address: South City mall (Kolkata , West Bengal)

I booked a dining in South City mall (Kolkata, West Bengal) cafe coffee day outlet using the Swiggy dineout feature, but the Billin staff deny to give me my order, The outlet billing boy misbehave with me and my friend. Now I want my refund amount with the travelling cost and my convenience fee.
Booking date : 11 July 2026
My order id: [protected], My registered billing mobile number: [protected]...

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This is a serious concern which I have been facing with Swiggy off late, I think the platform is making fool out of service with customer service executive who treat you as beggars, I registered a complaint regarding a wrong item being delivered.

I orrdered for 3 items from Lunchbox restaurant, 1- Aloo Pattice, 1 Falafel and 1 Dal Khichdi

The item Dal Makhni was delivered to me instead of Dal Khichdi, I also...

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I am writing to formally raise a complaint regarding my recent order experience with Swiggy.

I placed an order through Swiggy and waited for approximately 1 hour. Despite the long waiting time, my order was not delivered. During this period, I contacted your support team for assistance.

Initially, the support agent offered me a ₹180 compensation coupon, but immediately after that, the same agent sent a message...

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Address: Sri Madurai Arasi Poratta Kadai, Pandi Koil Road

Website: maps.app.goo.gl/9THBmXWvyr5JDQV2A

Dear Swiggy Support Team,

I am writing to raise a complaint regarding Order #[protected] placed from Sri Madurai Arasi Poratta Kadai on 29 May 2026.

I ordered Chicken 65 Boneless x 2 along with Bun Parotta. However, the chicken delivered was not boneless as mentioned in the order. Instead, I received chicken pieces with bones, which is different from what I paid for.

Additionally, the food...

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Website: SWIGGY

Swiggy ORDER #[protected] | Sat, May 23, 2026, 08:40 PM
I placed order on swiggy for ice-cream but not delivered and status is showing delivered.
“The order was never delivered to me. The status was incorrectly updated as delivered." I tried to call delivery guy since 9 pm (tentative schedule of delivery) but neither he was answering my call nor delivering my order. When I raised this concern till 11.48 it was showing...

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Address: Panchkula

Website: Swiggy

Dear Team

On 13th Nov 2025 I received an email from Swiggy regarding some food order which was placed by someone else in New Delhi, I raised an email regarding this with [protected]@swiggy.in to which they provided me complaint Id no 26665888 on 15th Nov 2025. Till date I have not received any resolution from Swiggy Team however I am receiving emails for the food order by the same person Mr Dilpreet Singh on my email ID till date.br...

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Address: ooty

Hi

I received my order, but the Al Faham delivered was not good and I am not satisfied with the quality.

Issues:

* The chicken was not fresh / not properly cooked (edit based on your issue)
* Taste was bad
* Quality was very poor
* Overall the food was not worth the amount paid

I request you to kindly check this issue and provide a refund or suitable resolution...

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Dinout cashback is a fraud. Only a fraction of cashback is permitted while utilising the same. i.e I had a cashback of Rs 1143 and the new bill was for Rs 2905. However instead of reducing the entire Rs 1143, only Rs 290 was permitted and the remainder Rs 853 expired. Fraudsters did not mention that i had to spend 10 times the cashback to avail the same. The cheats have lost a good customer as my instamart and food buys exceeded Rs 1 lakh...

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Address: Chennai

I am writing to raise a complaint regarding an issue I faced with my recent order placed on 09/04/2026 at 9:49 PM (Order No. [protected]).

At around 10:10 PM, I received a call from the delivery partner requesting me to cancel the order from my end. However, when I attempted to cancel the order through the app, it showed that I would not receive any refund.

I immediately contacted customer support through...

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Address: Briyani Queen, allalpatti-krisha puri allalpatti, dharbhanga bihar

I have order just now chicken briyani from the store called briyani Q'ueen which is in allalpatti -krisha puri alalpatti, very worst food till now i got from swiggy, i was totally hungry from the morning and had ordered the food, it is totally decayed and had been refrigerated and not in a state of eating it, it is not even edible very worst food.

A strict measure to be taken against the hotel and i have paid for the food...

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Dear Team Swiggy,

I am writing to raise a complaint regarding my recent order placed via your platform.

The order was delivered more than an hour late, and unfortunately, the cold drink was completely spilled inside the packaging. Due to this, the entire meal became soggy and inedible.

This is extremely disappointing, as I expect better service and proper handling of food orders. Both the delay...

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Address: Bengaluru

After receiving the order, I noticed that some items were missing from the package. Despite being charged for the full order, the delivery did not include all the items I had paid for.

I immediately contacted Swiggy customer support through the in-app chat. Unfortunately, the support executive was unhelpful and refused to connect me to a senior representative when requested. The chat was abruptly closed without resolving the...

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Upon reviewing my order, I noticed that the price charged by Swiggy was different from the price listed on the restaurant's menu.

Order ID

#[protected]
Status

Delivered
5 Items | ₹1944

Delivered on Feb 21, 2026 at 08:19 PM...

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Dear Swiggy Support Team,

I would like to bring to your notice an issue regarding the coupon SWIGGYLOVE-CYEHSY worth Rs. 208, which was issued to me.

While placing an order from Kwality Walls Ice Cream and More, the coupon could not be applied even though the order was being placed from the same restaurant and location. I also contacted the in-app support chat, but I was informed that the matter needs to be...

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Placed an order through Swiggy Instamart on 2 March (Order No. [protected]). In this order, 1 × Gowardhan Pure Cow Ghee (Jar) was missing from the delivered package even though payment for the item was successfully made.
After receiving the order, I immediately checked the package and noticed that the item was not included. I reported the issue to Swiggy support on the same day. Since 2 March until now, I have sent multiple emails...

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Hello Team,

I have ordered 1/2 Kgs Veg Hyderabadi Dum Biryani from "Biryani By Kilo" through swiggy on 5th March 2026. However I have received chicken biryani instead. Since I belong to a Jain community where the non veg consumption is strictly prohibited so it has seriously hurted my sentiments.

I want the strict possible action on the vendor and a fair amount of compensation so that another customer don't...

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Concern regarding Wrong Item on your order [protected]
I ordered paneer biryani
the chef shows his talent now, he added kadhu sweet in panner added some fried onions to cover it and mixed biryani rice.
Take action on the restaurant and swiggy...

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I am writing to formally raise a complaint regarding my recent Swiggy order in which I ordered two shawarmas and one falooda. However, the delivery executive handed over only one shawarma and one falooda.

When I informed the delivery executive about the missing shawarma, he asked me to contact customer care and immediately left as he was getting down at the train station. This caused significant inconvenience.

I...

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On 24 Feb 2026, I placed a food order (Order No. [protected]) through the Swiggy mobile application. At the time of confirming the order, the estimated delivery time displayed was 30–40 minutes. Based on this representation, I proceeded with the payment and confirmed the order.

However, immediately after the order was placed and payment was successfully processed, the delivery time was automatically changed to approximately...

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I placed an order today at 12.15 AM from Chettinad Oota restaurant. The order was 2 Chettinad Biriyanis that was about 264rs with the offers. The restaurant is placed at about 3.5km from myself. Since I am in a boys hostel at M.S Ramaiah University of Applied Sciences, I am not able to directly go buy the food but can collect the orders that come through Swiggy. After 2.5hours of waiting, still i didn't get my food. I request a full refund...

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