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Swiggy Complaints & Reviews

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Updated: Jun 5, 2025

Complaints 5125

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So far, so good. Swiggy is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Swiggy will keep up the work and continue to help more customers with their concerns even better 🤝

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order not received and refund also not received and customer support also not responding properly.

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Swiggy reviews & complaints(5125)

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Dear Team,
I am writing to formally raise a concern regarding an order I placed through Swiggy on 21-May-2025, which I had to cancel shortly after placement due to an address error.
Order Details:
Restaurant Name: Mumbai Zaika
Order No.: [protected]
Order Amount: ₹1028
Order Item: Chicken Mughlai Khepsa
I realized within 2 minutes of placing the order that the delivery address selected...

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Address: lower parel ,mumbai

I am writing to express my disappointment regarding the food I received in my recent order.

The food was bitter, undercooked, and seemed stale. It did not appear fresh or safe to eat, and this has caused a very unpleasant experience for me. I always trust Swiggy for quality service, but this time I was really disappointed.

I request you to please look into this matter and take appropriate action against the restaurant....

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Address: 224/2, Kumarpalli,tubrahalli,whitefield -560066

Hello Team,

I've ordered Pedestal Fan(Havells) and I received Defective Product and I've raised concern yesterday itself(As soon as I received Order) and uploaded Video of Defective Product as a Proof and by that time support team said it was eligible for refund/Exchange and they said me to wait 6h after 10h also I didn't get any update on my issue and again i contacted them via chat support in insta mart now...

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I ordered a Tomato Pizza via Swiggy, but received a cold, messy pizza with a piece of capsicum inside. The box was also partially damaged and the pizza was upside down.

This is a clear case of wrong item delivered and careless handling. I uploaded a photo through Swiggy’s app and even tweeted tagging @SwiggyCares, but there has been no response or refund.

As a customer, I expect the item I paid for — not...

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I ordered food using Swiggy app order id [protected]. This item was showing for bolt delivery hence I ordered it because i am hungry. They literally delivered after 45 minutes the food was not hot obviously not eatable because that was Rolls it has no taste after gets cold.thats why it was gone in dustbin. I chat with their bot and also after multiple times of try connected their support on chat. Asked them that order not even ready yet,...

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Complaint:
I’m raising a final escalation against Swiggy for a completely unacceptable delivery experience and poor customer support handling.

On 12th April, I placed an order with Swiggy (Order ID: [protected]) in Hyderabad, where melted ice cream was delivered, making the item completely unusable and unfit for consumption.

I immediately reached out to Swiggy customer support, and what followed...

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Address: KOTA PREM NAGAR

I am running a cloud kitchen name with anand shekhawati foods restaurent id 1048033
last week payout from date 16 march to 22 march and payout recieved date is 26 march. Sewiggy deducted extra amount 2224.72 rs for order dispute but not giving any valid proof.

I escalate issue with swiggy restaurent partner team on[protected] but still no reply ffrom there end and I conected with swiggy appointed manage neha bhanot (+91...

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Website: www.swiggy.com

Dear Swiggy Customer Care Team,

I'm writing to bring to your attention a concerning issue with my Instamart order (#[protected]) placed on 12.03.2025. I had ordered boAt Airdopes 141 earbuds for my husband on the occasion of Holi.

Upon opening the package, I found it empty except for the box, charging cable, and manual. The earbuds and case were missing. I immediately contacted customer care and was directed...

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On 13th March 2025, I ordered 6 Black Forest, 1 Alpansho Mango family tub, 1 Oreo and Cream cup ice cream of Kwality Walls from Swiggy. Of which all the Black Forest Ice creams were expired. These were expired in Aug 2024, still they send delivered those Ice creams to me. Me and my 6 years old nephew had 1 ice cream each, after that we saw that. I have informed Swiggy about that, but they are not taking any action. I have mailed them as well...

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Address: sy no 8-14,GF, I&J BLOCK EMBASSY TECHVILLAGE OUTTER RING ROAD, DEVARBISANAHALI, BENGALURU, KARNATAKA

Website: [email protected]

I placed my order on seiggy application on 14 march 2025 @ 5:46pm
and order reaches me @ 7:23pm
the order was 1.27 hrs delay and when i raised my concern for the same to one of the executive, she cancelled my order without any knowledge of mine
now its showing an cancellatine fee of ₹293 on my account
so when i haven't cancelled my order of my own, why i am liable to pay the charge
when i try to contact...

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I had placed an order in Swiggy with an estimated time of 25 mins. But order was not picked up even after 25 mins. When I contacted the delivery person, he said he has 2 orders and will deliver only after 20 mins more. So I asked the customer care to cancel the order. I didn't receive proper response for 20 mins. Meanwhile, the delivery person arrived to deliver the order. I told him to wait untill the problem is resolved. The customer care...

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I have placed an order in Swiggy in Aminia restaurant. Just in a minute I realised that the quantity confirmed for the order was wrong it was 1 instead of 2. I raised a request for modify/ cancellation. They have deducted the whole amount I paid Rs.141 immediately. I spoke few customer care executives also. They have told that it is the company policy that they will charge full amount as cancellation fee. The invoice shared with me is just...

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I am extremely disappointed with the pathetic service I have received for my recent Swiggy Instamart order (Order ID: [protected]). I received completely incorrect items, and despite raising a complaint via the in-app help center, I was asked to wait 6 hours with no immediate resolution.

The delivery agent then called, claiming he would pick up the wrong order. When I asked for my actual order, he had no clue about it....

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I ordered lunch from Adayar Ananda Bhavan through the Swiggy app. The estimated delivery time was 17 minutes, but my order was significantly delayed. When I contacted the delivery person, he mentioned that he was waiting for another order and advised me to seek help online.

However, Swiggy’s customer support was unhelpful and did not provide any assistance. After multiple delays, my food finally arrived almost an hour later,...

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Address: 1/61,south street, puliyankannu

I am writing to raise a serious concern about the unfair deduction of ₹268 for my recent order. The details are as follows:

Order ID: [protected]
Order Date & Time: Today, 11:50 AM
Amount Paid: ₹268
I accidentally ordered the wrong food and provided an incorrect address. I realized this mistake immediately and canceled the order within a minute of placing it. Despite this, the full amount of ₹268...

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On 13th of December 2024 I was just checking for the Cash On Delivery Option for my order then all of a sudden my order got placed and then Within a minute I raised the cancellation request on the app but the customer support executive didn't cancelled my order and also penalized me for cancelling my order.
But I'm well aware about that I can cancel any order within 60 seconds of time gap. But here I'm being forcefully asked to pay...

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Address: RR nagar

Your Swiggy order #[protected] has been cancelled 14. You will be charged Rs 397.0 as cancellation fee. I got a message like this as I didn’t receive the order as I’m unaware of my phone call the delivery guy didn’t try to deliver to place as I was waiting for the order to arrive. And how can charge the whole amount for cancellation fees shame on u people looting people money and infact im hungry waited for too long and didn’t...

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I ordered a fried rice and mint lime but the delivery partner only delivered fried rice and I complained in swiggy and swiggy gave me refund but half an hour later the delivery partner came and delivered that mint lime . So I want to cancel the refund of 23 rupees...

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Address: Online food delivery

Order id: #[protected])
I had ordered 3 soups, but only 1 was delivered the order was not only incomplete, but the items delivered were damaged, with clear signs of leakage. I mail them multiple time, chat with customer care they closed chat in between conversation and on twitter they told me that money already refunded while i received only 15rs when i paid rs 195 this kind of scam they are running. I asked them for refund proof...

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Hi Swiggy Customer Support,

I’m really frustrated and disappointed with the ongoing issue I’ve been trying to resolve. Here’s what’s been happening:
-On 01-Dec-2024, I received a Rs. 786 coupon for Order #[protected].
-The coupon was auto-applied to Order #[protected] for only Rs. 188, leaving me with a balance of Rs. 598, which I’m unable to use or get refunded.
br...

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did you get your refund