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Swiggy Complaints & Reviews

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Last updated Jun 4, 2024
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Swiggy reviews & complaints(5068)

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R
rahuldabas.mines
Jun 4, 2024
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I rahul dabas, delhi, [protected], had ordered food dated 04.06.2024 at 1.30pm order no. #[protected].

The issue is that i got the order at 3.53pm delayed appox 2.30 hours delivery executive reached approx 3.40pm. I denied to take food and i call the customer care executive. The exective assured my please take this food this time and i assured you have get coupon for the rs.55/- only. I refused and tell him i do not take this food because this food is not eatable, cold food. Why i got this.

After that executive said that you have lodge complaint our protal. I do the same.

I want my full amount of rs. 184/-
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    mohitgandhi2711
    from Karnal, Haryana
    Jun 3, 2024
    Jun 10, 2024
    This thread was updated on Jun 10, 2024
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    complaint regarding order no: 176024904041036 - request for full refund and compensation

    Dear Swiggy Customer Support,

    I am writing to express my dissatisfaction with my recent order from Swiggy, Order No: [protected] ordered on 30th May 2024. I am extremely disappointed with the service I received for the following reasons:

    1. Delayed Delivery: The delivery of my order was excessively late. It took over 1 hour and 30 minutes for the delivery to arrive because the delivery executive picked up...
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    This is regarding order no [protected]

    I had placed an order at Oh Calcutta restaurant on 30th of May, 2024 via Swiggy app and made the payment online which was an amount of Rs 1414.

    However after half an hour the delivery guy Mr.Surajit Mondal informed me over the phone that due to some technical issues Oh Calcutta is unable to view the payment done, so he will do the payment via cash and I need to pay him...
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    Lavanya bali
    May 29, 2024
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    Order not received and no solution

    Website: Swiggy.com

    I ordered from a nearby restaurant through swiggy but it was not delivered I immediately tried contacting the delivery executive but he won't pick up so I talked to customer care and they confirmed that he was not picking up the call so they told me to email and when I did they just said that since on the app it shows it was delivered there was nothing they could do this was the second time consecutively that swiggy disappointed with their...
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    Pravin.Lad
    from PUNE, Maharashtra
    May 27, 2024
    Jun 1, 2024
    This thread was updated on Jun 1, 2024
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    order not received and refund also not received and customer support also not responding properly.

    Address: HADAPSAR

    I ordered a Pizza from domino's using swiggy platform. Domino's Order ID 280. On Swiggy delivery time was 30 min. I got a call from someone in domino's that it will take 1 to 1.5 Hrs for the delivery. So I called swiggy for resolution. After waiting for some time they suggested cancellation. As I did not have any option to track or cancel order from Swiggy they initiated cancellation from their end.
    I wasted 2 Hrs in the night waiting...
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    N
    Niteshbhoir
    from Kalyan, Maharashtra
    May 20, 2024
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    Hello sir, I'm Nitesh Bhoir working with swiggy this is my DE ID 7510146, recently my service Zone where changed in MUM_Ulhasnagar but i leave in kalyan and the new zone where far from my residence,
    I want to earn more, have some financial issues...
    Please add MUM_Kalyan as my super zone...
    Please im requesting you.
    Help me with this...
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      Y
      Yash7284
      from Mohali, Punjab
      May 13, 2024
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      Order missing from hour

      Address: Captain Sam's Pizza - Sunny Enclave road, Kharar, Punjab

      Been 1 hour since order and it shows the restraint is preparing the order. On inquiring with the delivery partner it turns out that a different delivery partner was assigned at first, who took the order and didn't mark it as picked up on his swiggy app, then unassigned the order form himself and stole our order. The restaurant is not preparing another order and the second delivery partner has been waiting outside the restraint for more than...
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      I want to file a complaint against Swiggy regarding a recent order experience. Last night, at 12:36 AM, I placed an order through the Swiggy app, which was promptly accepted by the restaurant with a promised delivery time of 1:28 AM. However, despite this confirmation, the order was inexplicably cancelled by Swiggy at 1:33 AM, leaving me without food options at a late hour. Despite my attempts to seek assistance through customer support,...
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      Khushi Joshi
      May 8, 2024
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      Address: 3, Gulab Bhavan, Four Bungalows, Opposite to old sanjeevani hospital, Malad east, mumbai-97

      Below were the issues we faced with our order. (Order no. [protected])
      1. We had placed an order for Bruschetta and dough balls for starters, however, we received dough balls and some bread instead of Bruschetta.
      2. The packaging was not upto the mark - the cheese of the food items was stuck on the top of the box, and we had to tear the paper off of our food. (attaching pictures)
      3. The food was very cold.
      4. For dough balls, we only received one garlic butter dip, that's it, nothing else.

      The whole experience was very disheartening, kindly resolve the issue.
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        R
        radsie
        May 7, 2024
        May 7, 2024
        This thread was updated on May 7, 2024
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        I have ordered Barosi pickle from swiggy instamart the pickle was filled with heavy amounts of salt its not eatable at all still they are not returning.
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          V
          Vihaan Viswanath
          from Hyderabad, Telangana
          May 3, 2024
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          Not providing refund back.

          My name is Vihaan Viswanath, I have placed order at Hotel Paradise in Andhra Pradesh.

          Order No #[protected]

          I did not receive my order because the delivery boy did not even call me and cancelled the order. I did not get a refund and I have been charged a cancellation fee of ₹441.00
          The delivery boy name is Ch Jeevankumar

          Despite calling a customer care executive and raising an email...
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          Address: Bengaluru

          I've placed the above cited food order on[protected] for Rs.3, 310/- with Swiggy at around 12.35PM and received a wrong order from Zomato #[protected]. I immediately raised the issue on swiggy app chat and also with the hotel (Rahhams) to take back the wrong order delivered to me and asked them to deliver the food ordered by me. Since, I didn't receive any resolution I raised the issue on email requesting a refund. To this date the response...
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          Anshuman.2003
          May 2, 2024
          May 7, 2024
          This thread was updated on May 7, 2024
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          I have ordered a ptron earbuds from instamart but I found them damaged and applied for refund but i haven't received my refund yet. According to instamart agents my refund has been completed but I have not received it yet even my bank officials asked me to contact swiggy.
          May 02, 2024
          Updated by Anshuman.2003
          They didn't gave me the rrn number also
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            J
            Jaiswalsimran
            from Kolkata, West Bengal
            May 1, 2024
            May 1, 2024
            This thread was updated on May 1, 2024
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            Late delivery with rotten food

            I have placed an order yesterday and it was delivered after literally 1hr 40mins whereas I have selected delivery between 30mins. I kept contacting the restaurant and swiggy customer service over chat and call. Restaurant was very fast with the service and have kept the item ready within 5mins. I kept asking customer service agent about the delay and delay in assigning the delivery agent and they kept disconnecting calls as well as too much...
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            B
            biswabhusan39
            May 1, 2024
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            Hello me Biswabhusan rout 01 MAY 2024 ko swiggy se 8 budweiser beer mangaya the lekin kingfisher recieve hua complain kiye to solution nahi mila
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              R
              rh1967
              Apr 22, 2024
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              Hi Anwar Hussain,

              Thanks for using Swiggy!

              Your Swiggy order #[protected] has been cancelled as the restaurant could not confirm the order due to a technical issue. This happens rarely and we apologise for the inconvenience. We apologise for this experience and hope to see you order again soon.

              If you think this was a mistake please contact, www.swiggy.com/support .

              Order No:

              #[protected]
              Restaurant:

              Cafe Sadda Haq
              Cancelation Time:

              [protected]:36
              Total Refund

              Rs.266.0
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                J
                Jayasree Ghosh
                Apr 22, 2024
                Apr 22, 2024
                This thread was updated on Apr 22, 2024
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                Address: Bangalore

                Today I placed order #[protected], The address i can see in my profile is correct, but not sure from where It was taking Electronic city and the delivery boy was arguing very badly. I connected to customer care and they are simply telling they can not help . they simply cancelled my order without no refund. this is simply a fraud case. either you redeliver my order or refund please, else i have to go for a police complain.
                Apr 22, 2024
                Updated by Jayasree Ghosh
                Kindly update within today else i will launch a police complain

                Thanks
                Jayasree
                [protected]
                Apr 22, 2024
                Updated by Jayasree Ghosh
                I can see the correct address in my profile. there is big issue in your system, why it is taking wrong address?
                Apr 22, 2024
                Updated by Jayasree Ghosh
                Kindly take immediate action please. There is no fault at my side.

                Thanks
                Jayasree
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                  S
                  shivaja
                  Apr 19, 2024
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                  Bill no [protected]-101135 Order no [protected] 45 Online order ID [protected] dated[protected]:25:43

                  Ordered via swiggy, subway sandwich and crispers.

                  One item crispers was missing and the bread was plain even though order was honey oats and Paramesan. Swiggy offered a refund amount less than the missing item! They never refunded it as we did not accept. But there was no further grievance redressal. No money received nor issues solved or heard.
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                    S
                    Apr 10, 2024
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                    I have just procured the number [protected] but when I try to create account, it says account deactivated. I'm guessing it's deactivated by the previous sim holder. Can you please activate it so that i can create my swiggy account and start ordering from swiggy? My email is [protected]@gmail.com
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                      S
                      SudhanshuM
                      from Greater Noida, Uttar Pradesh
                      Apr 7, 2024
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                      I have ordered 1 kg kaju katli from swiggy app but still not delivered by swiggy after 5 hrs.

                      Dear Sir

                      I have ordered 1 kg kaju katli sweet at my home @7:00 pm but still not deliverd by swiggy .

                      Now showing the delivery after 148 mins.

                      Total amount is Rs. 1150.
                      I need to take refund my total amount.
                      Now if they will deliver it, may not able to eat. It may be dangerous.
                      Total 5 hrs passed but still not delivered
                      Requesting you to pls refund my total amount Rs....
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