Claimed

Swiggy Complaints & Reviews

www.swiggy.com

1

Updated: Dec 2, 2025

Complaints 5149

Resolved

652

Unresolved

4497

So far, so good. Swiggy is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Swiggy will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Swiggy

Having problems with Swiggy?

File a complaint and get it resolved by Swiggy customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Swiggy

Swiggy reviews & complaints(5149)

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Delhi

My registered mobile no is [protected]
I have ordered 2 cakes of 1kg each by Cruffin Premium Ashok vihar. Item was a Chocolate Vanilla cake. I have made online payment with may credit card ended with xxxxxxxxxxxx7792
Delivery partner called me & said item is out of stock he was able to send only one out of 2 cakes. I have denied to take the delivery when the delivery partner was at Bakery. But again They have sent 1 cake in...

Helpful

Found this helpful?

Write a comment

Address: NIT Faridabad

I had placed an order on 30/11/2025 at 8.35pm through Swiggy (Order ID: #[protected], from tandoori hut rpd for the following items:

spl.afghani chaap
spl.Rumali roti

and it was an prepaid order but I have not received my order. this is total harrassment

I need my total refund...

Helpful

Found this helpful?

Write a comment

I regularly order from Swiggy, but today I had a very bad experience with an order from The Kathi Roll Express, Lal Kothi, Jaipur. They delivered extremely poor-quality food, and the packing included waste papers, which is completely unhygienic and unacceptable.

I immediately raised a complaint with Swiggy customer care, but I did not receive a proper response or resolution. After tasting the food, I am now experiencing stomach...

Helpful

Found this helpful?

Write a comment

Unprofessional behavior and support from Swiggy, I felt very bad for the service provided.

Our of 4 items 1 item was missing in the parcel as i already paid for the whole amount.

Customer care fellows were useless as they did not help me. I am going to expose Swiggy via twitter and other sites and ask not to use Swiggy better for more professional Zomato...

Helpful

Found this helpful?

Write a comment

Address: Baguiati, Kolkata

I have ordered and paid for an 8-slice Domino’s Pizza, but I received the wrong item. Please find the attached screenshot for your reference.

I have already raised concern and sent screenshot of today's order.

Kindly look into this and arrange for a replacement at the earliest or refund....

Helpful

Found this helpful?

Write a comment

Address: mig 1 2912 CGHB COLONY. Industrial estate bhilai

Website: Swiggy.com

I am extremely disappointed and mentally disturbed after receiving non-vegetarian food in a dish clearly ordered as pure vegetarian Paneer Masala from Punjab Hotel, Arya Nagar, Durg, through Swiggy. Although I am a non-vegetarian, I strictly refrain from consuming meat on Amavasya due to religious and personal beliefs. This incident has caused immense emotional distress, disgust, and a sense of violation of my faith. What was meant to be...

Helpful

Found this helpful?

Write a comment

Website: www.swiggy.com

I had placed an order through Swiggy (Order ID: #[protected], Old Request Number:[protected] on[protected] for the following items:

Double Cheese Clucker Pepperoni Medium Pizza

Double Cheese Chicken Tikka Medium Pizza

However, the restaurant delivered normal pizzas instead of the double cheese versions:

Clucker Pepperoni Medium Pizza

Chicken Tikka Medium Pizzabr...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Bangalore

Website: Swiggy .com / Swiggy app

I have ordered on Swiggy with an Order ID : #[protected]

It has 1+1 offer applied and while checkout the cart value has changed suddenly and in that moment I have placed the order. I have placed the same order with twice the amount due to last minute sudden changes. I proceeded after confirming the order value and taxes but later it got changed at last step.

I have added lazypay which is instant payment...

Helpful

Found this helpful?

Write a comment

Placed order on Swiggy.
It was supposed to be delivered around 4.21pm. I am writing this around 5.20 pm.
Delivery person not responding after reaching the premises.
2 different agents have spoken over call and there is no solution.
There is no weather condition or something.

It is total harassment. This is not the first time, such an indecent by SWIGGY....

Helpful

Found this helpful?

Write a comment

Address: Village- Sahadara, Sector 140, Noida (uttar Pradesh)

Subject: Urgent Complaint Regarding Delivery of Expired Product via Swiggy Instamart
To: Head Office, Swiggy
Bundl Technologies Pvt. Ltd.
Bangalore, India
Dear Swiggy Team,
I am writing to formally lodge a complaint regarding a recent order placed through Swiggy Instamart, in which I received a product that was past its expiry date. This is not only unacceptable but also poses a serious health risk to consumers.br...

Helpful

Found this helpful?

Write a comment

Ordered Dal Makhani & Kadhai Chap (half each) from
@Swiggy, but delivery took 1 hr 15 mins Vs promised 25 mins and items were in quarter quantity only! Raised complaint but no help. Seems, to earn high commission @Swiggy don't care Cx service.
They charged 30 rs for packaging and delivered me in a polythin bag.
Customer care even didn't try to reach restaurent or might be reached and deducted amount from vendor but didn't...

+2 photos

Helpful

Found this helpful?

Write a comment

Address: Gurgaon

Website: www.swiggy.com/instamart

I am writing to formally lodge a complaint regarding the defective product I received and the subsequent denial of replacement or refund, despite prior assurances from customer support team. Below are the details of the issue:
# *Order Details: *
- *Product Name: * Vega EDGE-K-M Helmet
- *Order Date: * 11/07/2025
- *Order Amount: * ₹798

# *Issue Description: *
Upon receiving the product,...

Helpful

Found this helpful?

Write a comment

I ordered 3 cold coffees and 2 French fries from Café Prime using the Swiggy app on [insert date].
However, I received only 2 cold coffees. When I informed the delivery executive and raised the issue, they said it's not possible to deliver the remaining item.

Instead of a refund, I was given a coupon valid only for 7 days. I did not receive the product I paid for, nor was I refunded.

This...

Helpful

Found this helpful?

Write a comment

Hi
I had placed the order on 20th June 2025 @ 10.50 pm having order ID [protected], which was delivered @ 11.21 pm. I had received uncooked frozen boneless wings in my order. I raised a complaint via Swiggy app @ 11.29 pm; within 8 minutes of receiving the order. The Swiggy bot’s resolution, while abruptly ending the conversation, was to write an email for resolution which was sent at 11.37 pm.
Since the written complaint,...

Helpful

Found this helpful?

Write a comment

I have ordered food from Thalassery Restaurant on[protected] at 8.34pm which was just 4.3 kms. Even on 10.27pm the item has not been delivered.

Almost 2 hrs... The swiggy service is becoming pathetic...

As I have made the upfront payment, If I cancel swiggy will not be paying me the refund also.

No one to file against such horrible support......

Helpful

Found this helpful?

Write a comment

Order Details:
Order Number: [protected]
Restaurant: Ganesh Bhavan
Delivery Executive Name: Santhoshkumar S
Order Amount: ₹300
Date of Incident:[protected]
The delivery executive, Mr. Santhoshkumar S, acted in a highly disrespectful and unprofessional manner. He raised his voice unnecessarily and used abusive language while speaking to my father, who received the order. His loud and aggressive...

Helpful

Found this helpful?

Write a comment

Address: Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road Bengaluru Bangalore District, Karnataka, India, 560029.

Respected Sir/Madam,

This Is To Bring To Your Notice That The Plain Butter Loaf Cake x 01 Quantity And The Marble Loaf Cake x 01 Quantity For The {Order ID/Number :- [protected]} Has Been Delivered In Completely Rotten /Spoiled Condition By Your Swiggy Delivery Agent Which Is Completely Unacceptable As It's Totally Inconsumable...!!! I Hope That Sir/Madam, You Yourself Can Understand Such An Unexpected Incident Which Raise...

+1 photos

Helpful

Found this helpful?

Write a comment

I've been a regular customer for swiggy since many years. I placed an order today, but it has been over 2.5 hours and I have still not received it. The restaurant is located less than 1 km away, yet there has been no progress or resolution. I have tried calling the delivery executive more than 5 times—with no answer—and attempted to reach customer care over 7 times, but the line has been continuously busy or unresponsive.

This...

Helpful

Found this helpful?

Write a comment

Dear Team,
I am writing to formally raise a concern regarding an order I placed through Swiggy on 21-May-2025, which I had to cancel shortly after placement due to an address error.
Order Details:
Restaurant Name: Mumbai Zaika
Order No.: [protected]
Order Amount: ₹1028
Order Item: Chicken Mughlai Khepsa
I realized within 2 minutes of placing the order that the delivery address selected...

+1 photos

Helpful

Found this helpful?

Address: lower parel ,mumbai

I am writing to express my disappointment regarding the food I received in my recent order.

The food was bitter, undercooked, and seemed stale. It did not appear fresh or safe to eat, and this has caused a very unpleasant experience for me. I always trust Swiggy for quality service, but this time I was really disappointed.

I request you to please look into this matter and take appropriate action against the restaurant....

+1 photos

Helpful

Found this helpful?

Write a comment