Swiggy Customer Care
Bundl Technologies Pvt. Ltd.
Customer satisfaction rating: 8%
Submit a Complaint
2123
COMPLAINTS

Swiggy Customer Care

Bundl Technologies Pvt. Ltd.

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Address
Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road
Bengaluru
Bangalore District
Karnataka
India - 560029

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
894
down
258

Additional info

Gurgaon
G01 O4U Services, 890 Udyog Vihar Phase 1, Gurgaon, Haryana – 122001
Phone: +91 12 4600 0660

Hyderabad
#8-2-293/82/A/728, Aditya Jayrag, Opp. Neeru’s Emporio, Jubilee Hills Road No. 36, Hyderabad – 500033
Phone: +91 80 6746 6793

Mumbai
701/702/703, A – Wing, Everest Chambers, Andheri Kurla Road, Marol, Mumbai – 400059
Phone: +91 22 6000 6600

Pune
2nd Floor, Dnyanesh Complex, Near Dnyaneshwar Paduka Chowk,
Modern College Road, Pune – 411005
Phone: +91 20 6000 6600

Kolkata

4th Floor, Zone B, Asyst Park, Plot No. 37, Block- GN, Sector-V,
Salt Lake City, Kolkata – 700091
Phone: +91 33 6000 6600

Chennai
3rd Floor, Temple Tower, Anna Salai, CIT Nagar West, Nandanam,
Chennai – 600035
Phone: +91 44 6000 6600



View More Information...

Customer satisfaction rating
8%
Complaints
2123
Pending
0
Resolved
159
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Swiggy Complaints & Reviews

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Swiggy — always cheating

 Hříțîk Mąńğął on Oct 19, 2019
You gave me worst and different food. Mere sath esa लगभग 7 bar hua h or kabhi bhi pese jyada पहुच jaye to refund nhi dete or to or झूठ bolte ho ki ye id h pese pahuch gaye honge aj tak bapas nhi aye bas ek bar ko chodke had to baha h galat food ke lea na koi refund na hi return policy... Thanks for giving me and my friends reason to quit swiggy and because of this reason finally we eat good food...
Complaint comments  Read comments Complaint category Food

Swiggy — about a dhaba

 Manipuspa on Oct 17, 2019
Guys don't order food from jai maa baishno dhaba located in derabassi, punjab,, i have visited this hotel and found, the worst utensils which they are using to make food. Using cheapest and unhealthy vegetable. Sometimes we blame swiggy that they are delivering wrong order.. This is not swiggy problem. This is the problem of this kind of dhaba that they don't have that item in their dhaba but showing item in menu.. They accept the order and make another item for deliver.. This jai maa baishno dhaba is same kind of dhaba.. Swiggy should first check the condition of dhaba, restaurants then give the...
Complaint comments  Read comments Complaint category Restaurants & Bars

Swiggy — transaction failure but money not refunded back even after 20 days

 Bhaskar Thakuria on Oct 17, 2019
I tried to place an order amounting to 455 inr on the 27th of september, 2019 through swiggy app twice. The transaction failed twice but the amount was debited both times from my account. I have tried contacting the merchant several times after that but every time they say the same thing that the money will get auto credited back to my account and that they never received the amount as the transaction failed twice. I even tried contacting the bank and they replied that the money is not reflecting at their end. It has been 20 days now and there is no sign of the refund although according to the merchant...
Complaint comments  Read comments Complaint category Food

Swiggy — not received the refund from swiggy for failed transaction

 Mdaazif on Oct 17, 2019
I ordered the food from SWIGGY on 01st OCT but due to connectivity issue the transaction got failed & I didn't received the order from SWIGGY but the balance got deducted from my account via Google pay UPI.

I raised to SWIGGY team & they said that your balance will get refund within 24-48 hours but yet not received, I have taken multiple follow-up with team & everytime they confirmed that we have initiated the payment request & same will get received within 24 hours.

I have given them multiple reminders on Swiggy Chat but not received the resolution.

Amount...
Complaint comments  Read comments Complaint category Food

Swiggy — complaint about amount refund

 manisha makaras on Oct 16, 2019
Respected sir/madam! I have a ordered food from swiggy by online at the date of september29'19; and i have paid order amount through net-banking; but it showed like "your payment for order #[protected] was not completed; if any amount debited from bank will get refunded within 5-7 days: but still now i didn't get any refunded amount from the swiggy eventhough i had complainted on complaint blog of swiggy: plz kindly solvethe issue and refund my amount rs175/-...
Complaint comments  Read comments Complaint category Food

Swiggy — wrong food items delivered

 32-Bit Aryan on Oct 16, 2019
I have ordered from noddle heights using swiggy on 16th october and when the order arrived i opened and found that one food item is replaced by another. I couldn't tell the delivery boy because the food was packed and i couldn't see. The food item was supposed to be red sauce pasta but they sent me white sauce pasta. I had to eat it because i don't want to waste it. Please make sure that it will never happen again not only to me but for others as well....
Complaint comments  Read comments [3]Complaint category Food

Swiggy — delivery in 7 minutes, it showed estimated time of 30 minutes

 Harshita Gujral on Oct 16, 2019
The estimated time of delivery showed 30 minutes and the order was delivered in 7 minutes so there was no one to take the order. The company cancelled the order and charged me cancellation fee. What sort of fraud is this. I was home in exactly 2 (Minutes from placing yeh order. But in mean time the delivery was cancelled by the team. I asked to speak with the call center superior and give a justification as to how and what is the time management. If you are delivering in 7 minutes against estimated time of 30. What sort of time management is that. I need my amount to be refebuded to me and not be...
Complaint comments  Read comments [1]Complaint category Food

Swiggy — not refunding the money

 Godwin Thejus on Oct 16, 2019
I ordered food from swiggy. The restaurant got closed. The money i have paid didnt come till now. I talked with the customer service and the said it'll be in my account within 4- 7 days. Its been 16 days since 30 september. The money hasnt come yet. I tried a lot of times to talk with them. They are again saying the same thing. I even went to the swiggy office. They said they cant do anything about it. The bank also have no information about any refund till now....
Complaint comments  Read comments [2]Complaint category Other

Swiggy — order #54233875059 no seal in my order

 Shubham Kumar pandey1 on Oct 16, 2019
Hi i ordered from swiggy & i got no seal item delivered to me. I had shared pics with their support but they also agree that i have received no seal order but they are not giving refund for no seal order item as it violate food safety concern for my order. Kindly take strict action against swiggy. My order details:

Prince ki rasoi
Ramada hotel
Home
515/3, prem nagar, sector 13, gurugram, haryana 122001, india
Delivered on tue, oct 15, 11:14 pm
By vindhyawasini mishra
2 items
Afghani chicken x 1
Half
180
Plain tandoor...
Complaint comments  Read comments Complaint category Food

Swiggy — feedback on bad quality food

 Isha Menghani on Oct 15, 2019
Swiggy service is getting bad to worse. For bad quality food there is no way to give feedback specifically on the app in my phone. Earlier swiggy had the option to chat and give feedback but recently there were too many issues and everytime i raised a chat request to give feedback. Therefore swiggy deliberately removed the chat option only for my app. My friends also use swiggy and they have the chat option. This option is removed only for me so that they can avoid any further complaints from me. They cheated with their promise to delivering good food. And moreover i cannot even give feedback now....
Complaint comments  Read comments Complaint category Food

Swiggy — pathetic employment

 Arvindrajora on Oct 15, 2019
Swiggy employee has been behaving very unprofessionally and in a bad way. Since the last weeks i have open new fast food center in nathdawra and i want to join swiggy as purpose i called to swiggy employee he said to me i will come tomorrow but he didn't come last 10 days i called continuously but he said i will come and finally he said today i have no time very pathetic service by swiggy employee
I want work with swiggy but this kind of employee blur on swiggy and any company...
Complaint comments  Read comments [1]Complaint category Food

Swiggy — regarding sasnath varma from senior specialist team

 Keshavvvv on Oct 15, 2019
Swiggy is using fraud and deception on gullible customers and I want to expose the unethical and unscrupulous practises being carried out by this company.

When someone makes a new account or signs up for the first time they are awarded with 5 coupons that they can use for their next five orders where they would get 50% off. This is the advertised scheme. But the reality is completely different.

Once you sign up these five coupons automatically disappear and you would not even see them anywhere in your app or in the list of other coupons. And magically enough there...
Complaint comments  Read comments [1]Complaint category Food

Swiggy — refund not being done since the last three weeks

 telldrprakash on Oct 15, 2019
Swiggy has been behaving very unprofessionally and in a bad way. Since the last few weeks i have had the following failed orders which their own customer care service guys have accepted and they have just been showing lolly pops that they will refund the amount in 5-7 working days. Till date not done and now after one month, easily the customer care representative states that they do not have the details of these orders in their systems and hence finding it difficult to initiate the refund. I have an impression there are more easier and braver ways of looting people. The order numbers are (Though...
Complaint comments  Read comments Complaint category Food

Swiggy — unsatisfactory response from the help center

 Hina# on Oct 15, 2019
Yesterday i ordered 2 chicken rolls both were sticky plus there was no chicken in them, paneer roll was oily and the main thing chicken breast which was all stale infact my friend got sick after that meal that was surely made with stale chicken things got worse when i talked to swiggy help team and they say that "we'll sure pass your valuable feedback" i mean for last 2 days i am getting worst food of my life and last night that was horrible experience with swiggy. So now i think i ought to have my money right back in my account....
Complaint comments  Read comments Complaint category Food

Swiggy — order 53366811255

 Nan Nee on Oct 15, 2019
I have ordered full kebab and paid.
But i have received only half kebab.
I took pic of that and continuously mailing swiggy and inturn they do only apologise.
I requested to contact the restaurant and refund back my money but they never ready to do.
This can be a fraud one also either by restaurant/ swiggy because swiggy also not taking action.
Kindly check my case and revert back either through call, mail if call was not attended.
[protected]/ [protected]@gmail.com...
Complaint comments  Read comments Complaint category Food

Swiggy — food is very bad and i thrown it away after eating half slice pizza i have been vomited and i want my money back [Resolved]

 Abhi115 on Oct 14, 2019
I want my amount back the food is very unhygienic and the food quality is very bad after eating half slice i have been vomitted and iam suffering stomach ache and there is no proper response from swiggy and they are saying sorry and unable to talk with customers properly and asking please be patient is this way u treat customers i lost my amount and feeling unhealthy after eating half slice pizza, i will complain about this issue further if my amount not refunded....
Complaint comments  Read comments Complaint category Food

Swiggy — refund failure

 JudeAbraham on Oct 14, 2019
Dear sir,

I didn't received below refund amount from the below id from swiggy. Didn't get proper response from customer for last 2 months. Got reply from swiggy always system error. Transaction id and order id:- order id :- [protected] order id:-[protected] order id:- [protected] transaction id:[protected] is it possible to file a case against swiggy?

Regards
A. Jude...
Complaint comments  Read comments Complaint category Food

Swiggy — refund issue 52580706462

 Anoop G Janardhanan on Oct 14, 2019
I tried making a transaction for 490 which said failed from the swiggy end. But money was debuted from my account. The order number is [protected]. It has been more than 16 days and i still have not got the refund. Swiggy refuses to provide any contact details of the payment gateway as well. All i get from the chat is standard answers sayin the feedback will be conveyed to the relevant department....
Complaint comments  Read comments [3]Complaint category Food

Swiggy — non refund

 ami0405 on Oct 14, 2019
Order no;-#[protected]
Above order was made on 29-sept-2019. Payment was initiated through hdfc bank net banking for rs. 213/- to razpswiggy, amount of rs.213/- was immediately deducted from my account at hdfc bank. Sweggy informed that payment was not successful and amout will be refunded with in 5 to 7 working days. Till to day i have not received the refunded amout.
I made spot cash payment on delivery of order....
Complaint comments  Read comments Complaint category Banks

Swiggy — order not delivered - #53882020744

 sa88 on Oct 14, 2019
#[protected]

This order was placed on friday (11th october) around 8.45 pm and i have not got any update till 9.30 pm and when i tried to chat with swiggy by 10.18 pm the order was marked as delivered.

But as per the assigned person dinesh, he said it was food issue and he has not delivered food.

I need an explanation for this and my refund for this order....
Complaint comments  Read comments Complaint category Food

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