Swiggy Customer Care
Bundl Technologies Pvt. Ltd.
Customer satisfaction rating: 6%
Submit a Complaint
339
COMPLAINTS

Swiggy Customer Care

Bundl Technologies Pvt. Ltd.

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Address
Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road
Bengaluru
Bangalore District
Karnataka
India - 560029

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
67
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30

Additional info

Gurgaon
G01 O4U Services, 890 Udyog Vihar Phase 1, Gurgaon, Haryana – 122001
Phone: +91 12 4600 0660

Hyderabad
#8-2-293/82/A/728, Aditya Jayrag, Opp. Neeru’s Emporio, Jubilee Hills Road No. 36, Hyderabad – 500033
Phone: +91 80 6746 6793

Mumbai
701/702/703, A – Wing, Everest Chambers, Andheri Kurla Road, Marol, Mumbai – 400059
Phone: +91 22 6000 6600

Pune
2nd Floor, Dnyanesh Complex, Near Dnyaneshwar Paduka Chowk,
Modern College Road, Pune – 411005
Phone: +91 20 6000 6600

Kolkata

4th Floor, Zone B, Asyst Park, Plot No. 37, Block- GN, Sector-V,
Salt Lake City, Kolkata – 700091
Phone: +91 33 6000 6600

Chennai
3rd Floor, Temple Tower, Anna Salai, CIT Nagar West, Nandanam,
Chennai – 600035
Phone: +91 44 6000 6600



View More Information...

Customer satisfaction rating
6%
Complaints
339
Pending
0
Resolved
22
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Swiggy related photos (92)

Swiggy Complaints & Reviews

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Swiggy — 1 item was missing from the order but still no help from swiggy

 Ayushi08 on Aug 20, 2018
I ordered food through your swiggy from singla's sweets on 18th august. When checked the order 1 item was missing from it and i had told the delivery boy but instead of helping the issue he already declared that the order was delivered without listening the issue properly. He said to contact swiggy executive but no help from there also. And he taken full money from us neither the missing item was delivered nor the money. When contacted to the executive there was no support. Totally disappointed from this and never ever gonna us this app....
Complaint comments  Read comments Complaint category Food

Swiggy — order canceled after assuring arrival

 Sahil Dahake on Aug 20, 2018
I oreders behrouz biryani of 235 total and delivery person called me.
He kept me waiting for 2 hrs and finally did not deliver the order.
the company could have informed me earlier that there is an issue.
I am in IIT DELHI COMPUTER SCIENCE branch and was studying for Minor1 exam when all this huge loss of time took place.
I want my order for free for the inconvenience caused and money deducted from that ### delivery boy "Ajay Kumar"...
Complaint comments  Read comments Complaint category Food

Swiggy — wrong order placed

 Honey Jalan on Aug 20, 2018
I have ordered 300 gm white forest cake from cream and crust but when swiggy delivery went to the shop the order was not available in 300 gms so i changed my order and made it 500 gms white forest cake. Than in some time i got it delivered to my home. As i was out for some work so my another family member received that order. When i came home i found out that the cake was not white forest cake instead it was butter scotch cake. Now i ordered the cake for some ceremony and guest were already at my place so i had to cut that cake instead of complaining at that point of time. Inspire of changing my...
Complaint comments  Read comments [2]Complaint category Food

Swiggy — refund issue from swiggy

 Amit Chamoli on Aug 20, 2018
Hi,

My name is Amit chamoli and i ordered food from swiggy on 11th Aug. After payment when we started to open my food box then i found that received order is mismatch from my order with very poor quality which was really not eatable. Same time i called on customer care no. and asked to get this food return but they denied for the same and asked me to wait for 24 hrs. for my refund.

Also for the same i sent mail to swiggy email id and got Rs.125 coupon instead of my complete refund of Rs.320. I am trying to get my complete money but response is same as i received 1st...
Complaint comments  Read comments Complaint category Food

Swiggy — failure to refund failed order amount

 Mustafa1234 on Aug 20, 2018
Extremely annoyed and disappointed by the swiggy's customer service team. I placed an order on august 8, 2018 (Order id: [protected]) but the app did not place an order despite payment being deducted. When i contacted the customer service, they told me it will take 2-4 days for the refund to be initiated.

When i called them after 4 days, a rep by the name of christina told me that it will take another 48 hours since saturday and sunday are not working days. I waited for another 2 days and contacted a rep by the name of piyush mondal on 20th august. At this point they simply told me...
Complaint comments  Read comments [1]Complaint category Food

Swiggy — misbehaving by delivery person near em bypass service road near mio amore about 10 minutes back then.

 Soumyadeep Banik Roy on Aug 19, 2018
Misbehaving by delivery person near em bypass service road near mio amore when asked about if the product i ordered for 45 minutes back has arrived or not, he used slangs gathered some of his friends who were the locals of that very location and harassed me. He was riding a yamaha fz125 green coloured, and his complexion is black not so chubby not so thin, has a big belly....
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

Swiggy — refund of my amount which twice debited from my account

 Gaurav Chakraborty on Aug 19, 2018
I had place order for food on 3rd august 2018 for rs 1753. It was debited from bank account twice.
Order was place on kabab and curry jaipur thru swiggy. They delivered the food for rs.1753.00 but rest of rs. 1753 has not yet credited back into my bank account.
I had contacted with my bank and bank is asking of confirmation from swiggy.

Thanks and regards

Gaurav chakraborty
Mobile [protected]...
Complaint comments  Read comments [2]Complaint category Food

Swiggy — my order of rs 204 cancelled by you on 12/08/18 no refund till date

 prem_sastraz@yahoo.co.in on Aug 18, 2018
I placed an order with swiggy on 12/08/2018. The payment was made online. However the order was cancelled by swiggy because of non availability of food. I was assured that i will get a refund in 2 to 3 business days. However i am yet to receive any amount. I contacted swiggy. They are telling me that refund was initiated by them and i need to contact my bank. This is what can be considered as pure harassment. Do i need to go to bank and place a request for refund everytime they cancel my order. Please help me....
Complaint comments  Read comments [1]Complaint category Food

Swiggy — mexican sandwich from shakti sandwich

 siddhi14 on Aug 17, 2018
Swiggy has wasted my time as well as i had to bare hunger. Swiggy order no. #[protected]. I ordered mexican sandwich from shakti sandwich. Well, i ordered mexican sandwich from swiggy where the recommended the bestsellers sanwhich. The best seller sandhwich category has a mexican sandwich with a display picture of three bread layers grilled mexican sandwich. But i recieved only two layer simple mexican sandwich. Well, i aruged with siwggy and they told me that there's an option given whether you want grilles or ungrilled. But in reality, when you select that mexican sandwich from best seller category,...
Complaint comments  Read comments Complaint category Food

Swiggy — money deducted processing of the order cancelled by mcdonald's - 1st, aug, 2018

 Lakshmi Potdar on Aug 17, 2018
Hi sir/madam

I had placed an mcdonald's order from swiggy on aug 1, 2018. Money got deducted from my bank account. Order was cancelled.

I want to know what is the status of the refunding. How long do i have to wait for my money to get reverted to my account.

Attached screenshot of the order place along with the order id.

Waiting for some response on this at the earliest.

Regards,
Laxmi p
([protected])...
Complaint comments  Read comments Complaint category Food

Swiggy — wrong product delivered

 Nupur Vats on Aug 17, 2018
Suffered for three times within 15 days.

I have ordered a cake on 1st aug 2018 and which was not delivered to me even the delivery executive's location was showing at restaurant for 2 hours and he did not picked any call.

Then the second time again i ordered a red valvet cake of 500 gm and the cake i got was a very normal chocolate cake and which was very small.

Immediately i contacted swiggy and they said they can't refund complete amount as they don't have such option and they can only generate a coupon for the previous order and this one and the coupon...
Complaint comments  Read comments Complaint category Banks

Swiggy — cancelling food delivery after 30 mins

 Rohan Sengupta on Aug 17, 2018
I ordered first time from swiggy today but after half n hour later the restaurant cancelled my order, there where guest sitting on my house, i went out and arranged food for them. Most worst food delivering company is swiggy, even i tried to contact customer care support, its showing wait for a while, something is wrong. Zomato is far better than swiggy. I had screen shot of cancelletion of my order from the restaurant, if possible i will place customer harrasment case on it....
Complaint comments  Read comments Complaint category Food

Swiggy — employee verification process

 Manju.rao18 on Aug 17, 2018
Hi,

Your verification process is stupid. Why do you need photograph of our house? I have never come across such process. The agent don't even wait for a call back if we don't pick & go ahead and take photo of the house. I need a explaination. I have given all my documents adhaar, PAN & DL. What else do you need. For a delivery executive you do so much verification. This is ridiculous. Never will recommend anyone. Revert back....
Complaint comments  Read comments Complaint category Employees

Swiggy — charged without proper food

 Harsha Akhi on Aug 17, 2018
The delivered product is very bad and it was cold and smelling.
Immediately contacted swiggy and they said they can't refund complete amount as they don't have such option.

Why we have to pay for something we have not given properly?

Swiggy did this second time in a month and they have never refunded me instead offered coupons on next purchase for half the price of my order. I have lost 800 almost on these issues.

Please help me with way forward as i want to sue for these actions.
I have all conversations and call recordings along with...
Complaint comments  Read comments Complaint category Food

Swiggy — payment twice rs 549 on last order delivery boy duped money

 barun bhattacharya on Aug 16, 2018
We have ordered some south Indian Food from BANANA LEAF, Kolkata and paid through SBI Net Banking Rs 549

The delivery boy arrived and asked for money as he said he is busy and I need to pay for the food . I paid Rs 549 thinking that the transaction might have not done. .Again when I checked found Rs 549 deducted from my SBI AC.

I immediately complained and it says 24 Hours they will come back and sorry for the incident. Till the amount is with Swiggy to return and apologize for the cheating....
Complaint comments  Read comments Complaint category Food

Swiggy — delivery issue - false commitment by delivery boy

 Anujtiwari on Aug 16, 2018
Hi team,

Have booked a delivery through swiggy, order # [protected]. Got the message from hotel and swiggy that food will get deliver in 27 mints. I called up to delivery boy "pithva bharat - # [protected]" after 35 mints of message received however after 50 minutes i got to know that order got cancelled by delivery boy with some unknown reason. When i called to know the reason he started behaving in rude fashion and disconnected the call there after.
Company has debited the amount from my wallet and there is no clear way to get it back....
Complaint comments  Read comments Complaint category Food

Swiggy — misleading menu shown on app & order not delivered as per it [Resolved]

 g.8879008955 on Aug 16, 2018
It's absolutely disappointing that u guys are faking deals to promote the app, i ordered 1kg biryani thinking it was an offer and when i got the order i asked this is one plate not even 250gms d delivery guy he said sir this is what ur order is n speak to swiggy... I spoke to ur cs n he conferenced d line with d restaurant who indicated their 1kg biryani is for 1200 n disconnect d call, who is to blame now. My friends were invited to eat n i had to order from elsewhere i need 1kg biryani from swiggy as per d offer their have on the app. They have accepted it was an error at their end but not ready...
Complaint comments  Read comments Complaint category Online Shopping

Swiggy — order received, payment done food not delivered and cash was not refunded even after 10 days

 mvkchaitanya on Aug 16, 2018
I have ordered food on swiggy on 6th aug, 2018. L, my kids birthday. It showed order received and waiting for restaurant confirmation. It was sowing same even after 30 minutes. Called swiggy customer care, they said i have to order again. Had a call for almost 30 mins, but they were saying payment failed at their end but is not reflwcted in app. But, tgey dud not inform me by any notification. Even the next level customer care person was saying it was my fault aa i did not call them after 10 mins. I asked him where it waa written to call them. He said everything wont be written. They took my money...
Complaint comments  Read comments [1]Complaint category Food

Swiggy — food not delivered it's been 2 hours

 Kuanand007 on Aug 15, 2018
Ordered food on 15th Aug around 8:45, delivery time 45mins from swiggy app from Hotel Empire bellandur. It's been 2 hours food is not ready yet. No proper response from customer support. After calling them for 30mins they picked up now and telling items are not there. What the hell kind of service is this. I am going g to complain this on fb and Twitter as well with all details. And now they are changing my order.
Order I'd:#[protected]...
Complaint comments  Read comments [1]Complaint category Restaurants & Bars

Swiggy — anjappar restaurant

 Kani Mozhi Muthaiyan on Aug 15, 2018
We have ordered 3×roti's, chicken masala, chicken lollipop. The roti's all burnt very badly. Our family member are very disappointed with this. We didn't expect this from anjappar restaurant. We have paid the money and bought the food. This is not good attitude of restaurant. We need compensation. We likely to complain in the consumer service. Please take action immediately...
Complaint comments  Read comments Complaint category Food

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