Claimed

Swiggy Complaints & Reviews

www.swiggy.com

1

Updated: Feb 27, 2026

Complaints 5232

Resolved

654

Unresolved

4578

So far, so good. Swiggy is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Swiggy will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Swiggy

Having problems with Swiggy?

File a complaint and get it resolved by Swiggy customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Swiggy

Swiggy reviews & complaints(5232)

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

I am writing to formally raise a complaint regarding my recent Swiggy order in which I ordered two shawarmas and one falooda. However, the delivery executive handed over only one shawarma and one falooda.

When I informed the delivery executive about the missing shawarma, he asked me to contact customer care and immediately left as he was getting down at the train station. This caused significant inconvenience.

I...

Helpful

Found this helpful?

Write a comment

On 24 Feb 2026, I placed a food order (Order No. [protected]) through the Swiggy mobile application. At the time of confirming the order, the estimated delivery time displayed was 30–40 minutes. Based on this representation, I proceeded with the payment and confirmed the order.

However, immediately after the order was placed and payment was successfully processed, the delivery time was automatically changed to approximately...

Helpful

Found this helpful?

Write a comment

I placed an order today at 12.15 AM from Chettinad Oota restaurant. The order was 2 Chettinad Biriyanis that was about 264rs with the offers. The restaurant is placed at about 3.5km from myself. Since I am in a boys hostel at M.S Ramaiah University of Applied Sciences, I am not able to directly go buy the food but can collect the orders that come through Swiggy. After 2.5hours of waiting, still i didn't get my food. I request a full refund...

Helpful

Found this helpful?

Write a comment

Address: No. 54/2, 2nd and 3rd Floor, Above State Bank of India, Police Station Road, Basavanagudi, Bangalore - 560 004.

Hi Swiggy Escalation Team,

I placed an order for Winter Gloves (Size L) on 12/01/2026 and made a payment of ₹249 on the same day. However, the order status is still showing as “Order Placed, ” and the product has not been delivered even after 15 days.

Kindly check the current status of the order and confirm when the product will be delivered.

For your reference, I have attached a screenshot...

Helpful

Found this helpful?

Write a comment

I had ordered this product today (Tuesday 27/01/26 via swiggy. Order no #[protected]. This is an expired date on the product and I need this order replaced or refund the money.

You can reach me via email - [protected]@yahoo.com...

Helpful

Found this helpful?

Write a comment

I ordered 10 biryani on swiggy but i received only 5 birayni and that too very small quantity, when i asked the customer care they are saying its a technical glitch regarding the cart and your order history is only 5 biryani .
they are refusing me for the refund for the other 5 biryani
actually the biraynis are on offer i get 319 rupees biryani at 39 and also now when i retry to order it was showing me 319 rupees
so...

Helpful

Found this helpful?

Write a comment

Hi Team
I have delivered 7 order at 17th Jan for incentive of 511 from 8 pm to 11.15, but I have not received my bonus yet. I have raised ticket multiple times on Swiggy app for bonus but still not getting any solution, 1 member has called me and she said that your daily order amount was high so u r not eligible for bonus but in app there was clearly mention after 7 th delivery and login must 3 hour between 6 to 11 pm ..
I...

Helpful

Found this helpful?

Write a comment

Dear Concerned - I had to claim my corporate food expenses ordered on Swiggy dated 10th Jan 26. I was required to produce bills / invoice with the company within 7 days of my transaction to claim it.

In this regard, when checked with Swiggy chat support initially, they did share 3 invoices/bills, however, there was a mismatch in the amount shown on the bills (Actual Transacted amount - Rs. 4181 but bills received for was Rs....

Helpful

Found this helpful?

Write a comment

My order number is #[protected]. I received the order from the deliver partner Mr. Franco John. The deliver partner's behaviour was extremely unpleasant and rude. There was a clear lack of basic courtesy and respect during the interaction and was arguing unnecessarily, which made the experience very uncomfortable. This is not the level of service I expect from a brand like swiggy.

I request that you look into this matter...

Helpful

Found this helpful?

Write a comment

I am Kuzhali Parameswaran, writing to lodge a formal grievance regarding a pricing discrepancy in my recent order placed through Swiggy.
On Order ID[protected], I purchased a Plum Cake from Adyar Ananda Bhavan, Triplicane. The product was listed at ₹599/-, and after discount, the payable amount reflected was ₹428/-. However, upon delivery, I observed that the Maximum Retail Price (MRP) printed on the product packaging is only...

Helpful

Found this helpful?

Write a comment

I am writing to inform you that I have not yet received the refund of ₹250 for my last cancelled Dineout booking.
I have already contacted my bank regarding this issue, and they confirmed that the refund has not been initiated from your end. Since the payment was not initiated by the bank, they advised me to reach out to Swiggy support for further assistance.

I kindly request you to please check this issue and initiate...

Helpful

Found this helpful?

Write a comment

Address: coimbatore

Dear swiggy team, ,

i have facing problem with swiggy account, i m does not place any order via swiggy app. but item has been delivered to unfortunate unkown person from my account, and amount has been debitd withou my knowledge, its happed twince in past 2 months. midnight 12am, kindly check and tell me .

ordr delivery by, abhijith kizhakelathody december 07, 0.09am

KFC hotel.

items...

Helpful

Found this helpful?

Write a comment

Order Id # [protected]

I am reaching out to you concerning my order:
I ordered Butter Chicken from Restaurant Charcoal Eats, and I have several issues with this item (Butter Chicken).

1. The app displayed an incorrect image, and I received a completely different product. The app showed the Butter Chicken in mainly small pieces, but I only received 3 pieces, one of which had a bone in it (where it...

Helpful

Found this helpful?

Write a comment

I ordered food from KFC through Swiggy, which included:
• Big 12 Chicken Bucket – 1
• Spicy Zinger Burger – 1

Order Total Paid: ₹1120 (via bank)

However, the Spicy Zinger Burger (₹229.52) was missing from the delivered order. I raised a complaint through Swiggy support. Instead of refunding the full amount I paid, Swiggy gave me only a ₹178 coupon, which:

Does not cover...

Helpful

Found this helpful?

Write a comment

Address: Delhi

My registered mobile no is [protected]
I have ordered 2 cakes of 1kg each by Cruffin Premium Ashok vihar. Item was a Chocolate Vanilla cake. I have made online payment with may credit card ended with xxxxxxxxxxxx7792
Delivery partner called me & said item is out of stock he was able to send only one out of 2 cakes. I have denied to take the delivery when the delivery partner was at Bakery. But again They have sent 1 cake in...

Helpful

Found this helpful?

Write a comment

Address: Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road Bengaluru Bangalore District Karnataka India 560029

I am writing to request assistance regarding my recent Swiggy order (Order ID: [protected]) placed with Harley's Fine Baking.Due to the unavailability of a few items, I was prompted to reorder, and my card was debited :Initial payment: Rs. 4372 Subsequent charge for reordered items: Rs. 623 As per the charges, my total payment should have been Rs. 623.

Therefore, I am requesting a refund of the remaining amount of Rs....

Helpful

Found this helpful?

Write a comment

Address: Chennai

Swiggy order no. #[protected]

I'm totally disappointed in my cancellation fees of my order. By mistakenly i was added a extra item that's why i cancelled the order there is no edit option in there interface that's why i cancelled my ordered. And I also reordered same restaurant that too they didn't consider also raised complain in the swiggy support but didn't response.

My total bill value is Rs. 518.00...

Helpful

Found this helpful?

Write a comment

Address: NIT Faridabad

I had placed an order on 30/11/2025 at 8.35pm through Swiggy (Order ID: #[protected], from tandoori hut rpd for the following items:

spl.afghani chaap
spl.Rumali roti

and it was an prepaid order but I have not received my order. this is total harrassment

I need my total refund...

Helpful

Found this helpful?

Write a comment

I regularly order from Swiggy, but today I had a very bad experience with an order from The Kathi Roll Express, Lal Kothi, Jaipur. They delivered extremely poor-quality food, and the packing included waste papers, which is completely unhygienic and unacceptable.

I immediately raised a complaint with Swiggy customer care, but I did not receive a proper response or resolution. After tasting the food, I am now experiencing stomach...

Helpful

Found this helpful?

Write a comment

Unprofessional behavior and support from Swiggy, I felt very bad for the service provided.

Our of 4 items 1 item was missing in the parcel as i already paid for the whole amount.

Customer care fellows were useless as they did not help me. I am going to expose Swiggy via twitter and other sites and ask not to use Swiggy better for more professional Zomato...

Helpful

Found this helpful?

Write a comment

Recent comments

Adding screenshot

[email protected]