[Resolved]  Ibibo Group / Goibibo — bus service not being provided upto destination & passengers are being relieved in mid of the way in jungle along with ladies also

1. Red bus is not reflecting the information that bus will be changed & bus operator is changing our bus in mid of the way. When we come to know this thing, we could not take a sound sleep / peaceful sleep.
2. Red bus is informing us thru sms incorrect bus no due to which we could have missed our bus.
3. Red bus customer care executive informing us that they do not track bus thru gps whereas they are mentioning this thing on their app that they have gps tracked buses.
4. Red bus have made contractual arrangments with illegal bus operators who dont have permits / valid documents to operate on road & bus operator suddenly stopped the bus before 40 kms of lucknow in a fear that some rto flying squad is checking around 5-7 kms ahead. Kept hold the bus till 1 hr minimum & i had to go to my destination by incurring additional expenditure of taxi around rs 2000 at my own. Now company is not compensating this expenditure to me nor refunding my ticket money to me as they have not provided me services upto the destination for which they provided me ticket. Since, bus operator was not having legal papers with him he was not sure to convey us time by what time he will again start journey.