[Resolved] Ibibo Group / Goibibo — bus ticket refund amount not received in my bank account

Raja Dindu

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 540009
Website:	goibibibo

Hello my name is sankara rao i was booked a bus ticket on 14th july2017 from hyderabad to viskaptnam and i got a message your ticket is confrimed on 15th july but i called to customer care they said cancel your ticket and book again i was cancel my ticket and book again but my cancel ticket amount has been not refunded but in status amount refunded i got message but in my accoutant amount is not credited, please check my deatils and refund my amount imediatly.

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Jul 20, 2017

Complaint marked as Resolved

please check my deatils and refund my amount imediatly. and the cancellation ticket pnr number is GOBUSe6dedbaa37 and email address is [email protected], and the Booking ID: RBN8283BAFA please verify it, , , , , , , , , , Booking ID: RBN8283BAFA Booked on: 14/07/17 06:15 pm Hyderabad 12h 30m 07:30 am Visakhapatnam Boarding Point: --miyapur Dropping Point: --viskhaptnam HELLO SIR PLEASE CHECK THE DEATILS MY MONEY HAS BEEN NOT RECIVED

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2017

Ibibo Group / Goibibo Customer Care's response Dear Raja,

Greetings from goibibo.com!!!

We do apologize for the inconvenience caused.

Please note that we are unable to find booking details in your complaint.

We would request kindly share your PNR number and registered email address/contact number so that we can help you accordingly.

Awaiting your response for further action.

Thanks and Regards,
Meenu Lal
Customer Delight Team
[protected]

Jul 19, 2017

Updated by Raja Dindu please check my deatils and refund my amount imediatly. and the cancellation ticket pnr number is GOBUSe6dedbaa37 and email address is [protected]@gmail.com, and the Booking ID: RBN8283BAFA please verify it, , , , , , , , , ,
Booking ID: RBN8283BAFA Booked on: 14/07/17
06:15 pm Hyderabad
12h 30m
07:30 am Visakhapatnam
Boarding Point: --miyapur
Dropping Point: --viskhaptnam

Verified Support

Jul 20, 2017

Ibibo Group / Goibibo Customer Care's response Hi Raja,

Greetings from Goibibo!!

This mail is in regards to your Booking ID: RBN8283BAFA

Please be informed that we have raised the concern with the relevant team, as soon as we have an update we will get in touch with you on priority.

We appreciate your patience and cooperation, for further assistance feel free to write us.

Thanks and Regards,
Meenu Lal
Customer Delight Team
[protected]

Verified Support

Jul 22, 2017

Ibibo Group / Goibibo Customer Care's response Hi Raja,

Greetings from Goibibo!!

This mail is in regards to your Booking ID: RBN8283BAFA

Please be rest assured that your refund has already been processed and refund must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

Please wait till the refund time-frame mentioned.

Please find below the refund screenshot for your reference.

Please do not hesitate to contact us if you require any further information.

Thanks and Regards,
Meenu Lal
Customer Delight Team
[protected]