Ibibo Group / Goibibo — cancelled my booking. no refund and impossible to reach goibibo

On the 21st july 2019 booked through goibibo below air tickets.

1. Pnr iyi5vb - indigo - bangalore to srinagar flight 30th aug

2. Pnr oylbjz - spice jet - srinagar to bangalore flight 7th sept.

An amount of rs 25, 031 wa paid by me to goibibo on the 21st jyly 2019.

Due to prevailing circumstances and the security issues the travel had to be cancelled. Airlines have confirmed payment would be done through the booking agaency, that is to goibibo.

It is impossible to any customer to talk to goibibo or to send a mail. All the telephone numbers given have answers like -
Number does not exist
Or ivr changed
Or no booking exist
Or the mails sent to given mail id bounces.

This is nothing but cheating the cunsumers,

I seek immediate action and settllement.

M. K. Chidambaaranath