[Resolved] Ibibo Group / Goibibo — complaint for my goibibo flight booking

sumitarora53

from Gurgaon, Haryana

Address:	Karnal, Haryana, 132001
Website:	Goibibo.com

Hi,

I have booked return tickets from delhi to goa from goibibo.com for 7 people for 1 dec 2018 (Del to goi) vide pnr pjfhtr and 5 dec 2018 (Goi to del) vide pnr jy3uyl.

While booking my flight from del to goi through app, i had selected air asia flight number i5775 departing from delhi a 12:05 pm. However, when i recieved the ticket after making the payment, the ticket generated reflected a different time.

For this i had complained many times to goibibo as well as air asia, but they are not responding to my complaints.

Request you to kindly look into the matter and please do the needful, so the revised tickets for pnr pjfhtr for flight number i5773 departing from delhi at 19:50 pm will be provided by goibibo.

Thanks

Regards
Sumit
Handheld - [protected], [protected]

Was this information helpful?

No (0)

Yes (0)

Dec 22, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2018

Ibibo Group / Goibibo Customer Care's response Hi sumitarora53,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we have checked and found that we are not at fault. We have checked the backlogs as well and the same flight was selected by you.

Please note that we have discussed this with the airline as well and they have denied for the full refund. The charges will be applicable on this.

Assuring you best of our services.

Regards,
Team Goibibo.