[Resolved]  Ibibo Group / Goibibo — Did not provide me the hotel i reserved and paid for

Address:	Gurgaon, Haryana
Website:	www.goibibo.com

Date of Incident : February 18, 2016
Goibibo Booking Number: HTLS3R5QEM
Hotel I Booked and Paid for: Hotel Le Lac, Line Tank Road, Behind Firaylal Chowk, Ranchi, Ranchi, India
According to Goibibo Hotel Le Lac is a 4 star hotel
Amount Paid: 3000+

Incident: On 18th when I reached Hotel Le Lac, the manager at Le Lac told me that my booking was not available as they were full. The said that they would send me to another hotel in Ranchi. Hotel Le Lac booked me into Hotel Raso which is a 3 star hotel as per Goibibo. I went to Hotel Rao on my own in a taxi and found out that they were full too and I was sent back to Hotel Le Lac in my taxi. I came back to Hotel Le Lac and was sent to Hotel Maplewood. I went in my own taxi. This hotel had its drains open in the from and was stinking (which Hotel Le Lac acknowledges and knew it before they sent me). Hotel Maplewood is a 3 start as per Goibibo.

I was charged for a 4 start Hotel Le Lac by Goibibo and was given a run around in my taxi and forced to stay in a stinky neighborhood with open drainage in a 3 star hotel. This hotel on Gobibo website is Rs.1700 per night.

I request a refund for the difference in room tariff between what I paid what this Hotel Maplewood costs in the amount of Rs. 1500 and my taxi charges which amounted to Rs. 700.

Thank you
Ram