Ibibo Group / Goibibo — displaying wrong information regarding the airline career

Address:560048

I booked 3 tickets from bangalore to atlanta using goibibo.com which showed alitalia as the airline. At the time of booking it was not showing multi airline but when i got the tickets it has domestic separate from the international. There are two issues with it. One, domestic flight (Indigo in this case) would not allow 2 check-in baggage items for passengers and two the goibibo itinerary showed 2hrs 40 minutes as layover at mumbai which will not be enough if the blr to bom is domestic as i will have to collect the luggage and re check-in to us that too in a different airport. I spoke to few people at goibibo around this with no resolution (One of them was mr. Anuj, a manager at goibibo). I would like to get a ticket from indigo for the previous flight (To get enough time) or taken care of my check-in all the way to atlanta from blr.
Was this information helpful?
No (0)
Yes (0)
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Jul 27, 2019
Updated by mkmenon
BTW, I had contacted the CEO of Goibibo (Mr.Sanjay Bhasin) over linkedin few days ago with absolutely no response.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ibibo Group / Goibibo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    5116
    Pending
    0
    Resolved
    1767
    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
    View all Ibibo Group / Goibibo contact information