[Resolved]  Ibibo Group / Goibibo — domestic hotel poor service

Address:

isanpur, Ahmedabad, Gujarat, 382443

Dear sir/ma'am,

Greetings for the day.

This is Kartik here,

[protected] is my mobile no.

[protected]@gmail.com is my.mail.id

I'm a regular customer in your application.
But this time you provided me the worst service ever given to a traveller, Also I'm attaching the screen shot of our calling.

My check in was at hotel silver palace, ahmedabad on 16-june and check out on 17th june..

We were denied to checked in hotel as we were localite,
They told that they don't provide room to 2 adults,
Which was not mentioned anywhere at the hotel policies.

From 16 date 12:00 to 3:00,
I was in continues touch with your customers care executive.
They all give me different commitments,
But they all fooled me.

You company has cheated us and fooled us as if I'm begging from you.

I called at your customers care no
19-20 times but all your executive just fooled me, told that you will receive a call back from our concern team,
But i don't know how is your concern team working.

Calling you 20 times though your company neither bortherd about my booking and my inservices.

First just check is your concern team Working properly, and if yes then why the hell the are not giving me proper and satisfying answer.

Ever time when i call you your executive keeps me on hold for hours and hours.

But no response from your end.

Your executive name which i remember
Rinku
Noman
Dharmendra

And 17 many more.

Mr rinku commited me to give me 1500 in my wallet as a go cash but failed,
Other executive told me For a alternative property but failed,

Some told me to give me rooms on same property but failed,
Some told me to provide me property at other locations in ahmedabad but failed.
I have wasted my 10 hours in calling your team and your company,
Everyone told that you will get a callback in 10 min 15 mins from our concern team but no one took an Inicitave to look for a customer.

Sir may i know the reason behind this type of services..?

I'm a regular customer in your application but this time your company ### up all the goodwill of yours,
I fear to book anything from your app.

What is your concern team doing...?
What is your management team doing...?
What is your hotel department doing...?

How the hell you all are working.
This gave me very negativity about the service of goibibo.

I hope you may understand my problem which i faced do to you.

You can call me up
[protected]

Hope so you may call by today and provide me THE BEST services as per your name.

Thanks and regards,