[Resolved] Ibibo Group / Goibibo — double payment for flight booking

Vinod Kothyari

from Delhi, Delhi

Address:

H.No. 09, PHED Colony, Forest Road, Water Tank Campus, Jhalawar, Rajasthan, 326001

I am regular consumer of GOIBIBO. Recently I book a flight from Jodhpur to Bombay . This flight Ticket cost was Rs 3596. While making payment of Rs 3569 I make online payment through SBI Bank netbanking which was transferred to GOIBIBO vide transction ID [protected]IGAGILLQR1. At the time of booking flight ticket there was balance of Rs 3247 gocash+ in my GOIBIBO account. This amount also deducted from my gocash+ balance against flight booking.
Please arrange refund my gpcash+ balance of Rs 3247 in my GOIBIBO account

Was this information helpful?

No (0)

Yes (0)

Jul 28, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

Ibibo Group / Goibibo Customer Care's response Dear Vinod Kothyari,

Greetings from Goibibo.com

At the outset, we sincerely apologize for the unpleasant instance.

We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional.

In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details.
Awaiting your response.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Jun 26, 2019

Ibibo Group / Goibibo Customer Care's response Dear Vinod Kothyari,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested for investigation.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo