[Resolved] Ibibo Group / Goibibo — failed transactions not received regarding..

 
1 Review
 Ponnu Samy K on May 26, 2018
Hi, your payment for the booking id: trnif1c3ogvztd has started. Don't worry your payment would be safe with us and in case of an issues, we would update you on your payment status within next 10 mins.
This msg came thursday. Afterwards your side said that we didn’t received any amount to my side and i checked my bank side everything clear...

failed transactions not received regarding..
failed transactions not received regarding..
failed transactions not received regarding..
failed transactions not received regarding..
failed transactions not received regarding..
failed transactions not received regarding..
failed transactions not received regarding..
failed transactions not received regarding..
failed transactions not received regarding..
failed transactions not received regarding..
Complaint marked as Resolved Jun 30, 2018

Complaint Status


[May 26, 2018] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Ibibo Group / Goibibo Customer Care's response, May 27, 2018
Dear Ponnu,

Greetings from Goibibo.com

This is in regards to your Booking id - TRNIF1C3OGVZTD

As per our findings, this booking was failed on the payment gateway.

If this has been charged by the bank, it will be auto reversed within 72 business hours.

You are requested to wait until Tuesday EOD.

Please feel free to write us back if you need further assistance.

ID:
2016728

Transaction ID:
TRNIF1C3OGVZTD

Pay type:
collect

PG Request Time:
May 24, 2018, 7:04 p.m.

PG Response Time:
May 24, 2018, 7:04 p.m.

Status:
failure

Extended_Status:
timeout

PG:
payu

Amount:
2540

Vertical:
trains

Pg txn id:
(None)

Bank txn id:
(None)

Txn type:
normal

Email:
marine.ponnusamy@gmail.com

Mobile:
[protected]

Flavour:
ios

Client ip:
157.44.109.21

Device fingerprint:
(None)

Created:
May 24, 2018, 7:04 p.m.

Modified:
May 24, 2018, 7:04 p.m.

Pay session id:
724646

Regards
Chaman Luthra
Customer Delight.
Verified Support
Ibibo Group / Goibibo Customer Care's response, May 28, 2018
Dear Ponnu,

Greetings from Goibibo.com

This is in regards to your Booking id - TRNIF1C3OGVZTD

We hope this has been reversed and this query stands resolved.

Please feel free to write us back if you need further assistance.

Regards
Chaman Luthra
Customer Delight.
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    Ibibo Group / Goibibo - failed transactions not received regarding..