[Resolved] Ibibo Group / Goibibo — failed transactions not received regarding.. | |
Hi, your payment for the booking id: trnif1c3ogvztd has started. Don't worry your payment would be safe with us and in case of an issues, we would update you on your payment status within next 10 mins. This msg came thursday. Afterwards your side said that we didn’t received any amount to my side and i checked my bank side everything clear... Was this information helpful? | |
Jun 30, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support May 27, 2018 Ibibo Group / Goibibo Customer Care's response Dear Ponnu, Greetings from Goibibo.com This is in regards to your Booking id - TRNIF1C3OGVZTD As per our findings, this booking was failed on the payment gateway. If this has been charged by the bank, it will be auto reversed within 72 business hours. You are requested to wait until Tuesday EOD. Please feel free to write us back if you need further assistance. ID: 2016728 Transaction ID: TRNIF1C3OGVZTD Pay type: collect PG Request Time: May 24, 2018, 7:04 p.m. PG Response Time: May 24, 2018, 7:04 p.m. Status: failure Extended_Status: timeout PG: payu Amount: 2540 Vertical: trains Pg txn id: (None) Bank txn id: (None) Txn type: normal Email: marine.[protected]@gmail.com Mobile: [protected] Flavour: ios Client ip: 157.44.109.21 Device fingerprint: (None) Created: May 24, 2018, 7:04 p.m. Modified: May 24, 2018, 7:04 p.m. Pay session id: 724646 Regards Chaman Luthra Customer Delight. Verified Support May 28, 2018 Ibibo Group / Goibibo Customer Care's response Dear Ponnu, Greetings from Goibibo.com This is in regards to your Booking id - TRNIF1C3OGVZTD We hope this has been reversed and this query stands resolved. Please feel free to write us back if you need further assistance. Regards Chaman Luthra Customer Delight. | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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