[Resolved] Ibibo Group / Goibibo — flight cancelled by airlines, refund showing as 0.

[Resolved] Ibibo Group / Goibibo — flight cancelled by airlines, refund showing as 0.

N nchaoji

I got a message & automated call from goair that my flight dtd 26/01/2020 has been cancelled due to unknown reasons. Now the problem is neither goair customer care is responding nor goibibo customer care. My refund is showing as 0 even when the flight has been cancelled by the airlines. Goibibo customer care no is not taking call and they send link for chat representatives who don't respond even after 30mins which is very stupid considering there is no other way to communicate with customer care. Until now i was loyal customer of goibibo but not sure after wasting 3hrs i'll book any tickets with them. @goibibo team you should improvise your customer care team, specially there should be calling option because that can solve the issue in 2mins than having a chat representative who doesn't respond even after 30mins. Was this information helpful? No (0) Yes (0)
Jan 24, 2020 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jan 26, 2020 Ibibo Group / Goibibo Customer Care's response Dear Nchaoji, Apologies for the trouble caused to you We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking. Regards, Team- Goibibo Care
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Raju0217

We trying to call and get proper GST invoice for GST claim but there NOT attending our calls. We have provided all required information from our side.Our invoices numbers are IF[protected] (30 Jun 2019), IF[protected] July 2019), IF[protected] (31 August 2019).