[Resolved] Ibibo Group / Goibibo — flight not booked but amount deducted | |||
Hello sir, I m sonam and mai kolkata to nagpur flight 24th 18 to 8 pm ki flight book kr rhi thi but flight book nhi huyi or amount deduct hogya hai 5567 rs. Pls refund kar dijiye.. Ye deduction 3 march ko hua hai mujhe koi confirmation nhi mila na booking id kuch bhi bas amount deduct hogya hai... I have msg jo mujhe bnk se aya tha transaction id hai usme pls help qki apk customer care pr bhi bat nhi ho rhi hai... Ek jagh maine call kiya to vo goibibo k bole or bina kuch enquiry k mujhe bolte hai refund ho jayenga pr refund k bajaye vo mujhse 20000 mang rhe the phn pay app k zariye or goibibo k state officer hu or 20000 rs mang rhe the mujhse mere pas proof hai is bat ka bhi mujhe vo log anydesk app download krne bol rhe the maine mail bhi kiya tha ap logo ko... Pr. Mujhe koi respons nhi mila ap logo k traf se... Was this information helpful? | |||
Mar 14, 2019 Complaint marked as Resolved 8793262560 pls call me on this number goibibo executive pls call me Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Mar 18, 2019 Ibibo Group / Goibibo Customer Care's response Dear Sonam Sarwan, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. We tried speaking with you on [protected], however, the call could not connect. We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident. Further, please note that Goibibo has dedicated customer support line 24*7 on the numbers below along with CHAT support: Within India:[protected] /[protected]Calling From Abroad: +91-[protected]. You may connect with Goibibo directly to assist you further. Assuring you best of our services. Regards, Team Goibibo Verified Support Mar 19, 2019 Ibibo Group / Goibibo Customer Care's response Dear Sonam Sarwan, Greetings from Goibibo.com We again tried to pull up your booking details with e-mail id: [protected]@gmail.com and contact number: [protected], [protected], however, we could not find the booking id/transaction details you are referring to. We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident. Further, please note that Goibibo has dedicated customer support line 24*7 on the numbers below along with CHAT support: Within India:[protected] /[protected]Calling From Abroad: +91-[protected]. You may connect with Goibibo directly to assist you further. Assuring you best of our services. Regards, Team Goibibo | |||
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Resolved
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Email id- [protected]@gmail.com
Ph-[protected]
Attaching transection details below
Kindly do needful as soon as possible.