[Resolved]  Ibibo Group / Goibibo — fraud! ticket cancelled but no refund made yet.

Address:

TULSIDHAM ROAD, Thane, Maharashtra, 400610

Hello,

My complaint is against goibibo andi have got all the proof for the same. I'm raising complain for poor service and fraudulent done to me by goibibo. 2 years back 08/07/2016 i'd book international flight for dubai from mumbai via goibibo and i called them asking for date change and that time they cancelled my tickets without giving any intimation to me for the cancellation and without my confirmation for the same, that period of time i use to call them for refund and ask to correct their mistake.
But they did not refunded any of my money but they promised me that i can change the date any time as per my conveyance, so after certain month i called them and ask for date change 1 of girl csa she said there is nothing mentioned like that, but i had proof and i send i to them, but later did not heard from them.
Then again on 22nd nov, 2018 i contacted goibibo for date change and they assure me for ridressal on the matter and asked me to provide proof for the same, as soon as provide them final proof confirming of free date change or refund they promised to reply but they never reverted me till now and so i want to take this case forward and want my full refund with compensation for their cheating services, looting and wasting of time. I have got all recordings, written emails.

I would request you to kindly take this matter on urgent basis against goibibo should pay penalty for the same.