Ibibo Group / Goibibo — go car ride

This is with reference to my recent car travel with booking id carpafdqnl8vant.

Firstly, this wasn't the first time but third or fourth time i had opted for this ignoring the ordeal i had to go through my last travel from airport to my native place in kapurthala.
Firstly, they, their travel partner, once again cancelled the trip. Then the goibibo team arranged some other goon, yes you read it right, goon.
He had no idea about the booking, otp, travel fare etc and was dressed shoddly.
Just 30 mins post the commencement of travel, some goons starting chasing us in their cars and it was a horrible feeling as i was with my wife. They driver said he had no idea who they were and i insisted that he should stop near a police person etc as it was a deserted area.
Theen finally this man decides to stop as the goons were keen on creating and accident otherwise.
Later he comes and asks us for money as his car owner etc own these people money. I told him that we weren't carrying any cash and i closed the doors etc from within and started dialing 100, only then somehow the other people were scared etc and this fellow told us that he paid them.
Who is responsible for this? What kind of people does goibibo hire? There was no ola uber there or else i had taken them but then again what about the tall claims that goibibo and their brand ambassador deepika padukone make? Is this how serious they are about the security of travelers in general and female travelers in particular??
The worst thing being that it's been over 2 months now and yet no one even sent an apology or anything even after my feedback and explaining it in detail???
So my genuine suggestion will be to stay away from online car rental booking etc when traveling to small cities especially from someone as unprofessional as goibibo.