[Resolved] Ibibo Group / Goibibo — goibibo customer service - amount not refunded | |||
I have already registered the complaint but with out resolving my complaint is showing the status as resolved so i am writing this again. My payment id is upi/[protected]. Credited account upi id is [protected]@hdfcba. Transaction amount rs5610. Date 19.04.2019. Booking mobile number [protected]. Email id pandi. [protected]@gmail.com. Flight from chennai to bhubaneshwar. I have attached my statement copy here. I have enquired my bank regarding this issue but according to bank records the amount has been credited to goibibo account. If not please provide me the bank statement of goibibo account on that particular date so that bank can register a complaint and refund the amount to my account. So please check the details and do the needful as early as possible it has been already arround 43 days. Was this information helpful? | |||
Jul 13, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 03, 2019 Ibibo Group / Goibibo Customer Care's response Dear Magizhchi P, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLDMOB02d[protected]. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Since this is the first complaint reported to Goibibo for the <<said issue>>, please be informed that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. As an extra initiative, we are sharing the case details with the concerned team to get the case facts checked and they will connect with an update shortly. For any clarification, please revert on the Ticket #28015367. Assuring you best of our services. Regards, Team-Goibibo | |||
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