Ibibo Group / Goibibo — Goibibo is not issuing my refund in Bank account

Hi Sir/Mam,

I had booked flight tickets via goibibo and they were cancelled due to lockdown during pandemic. I can see the refund in the form of gocash+ in goibibo site and although it says that this can be fully withdrawn in Bank account which was used for transaction but it is not happening. There is no way to contact goibibo customer service. There is only a chat bot which is not at all useful.

Kindly look into this matter urgently.

My details are as below-

Goibibo registered mobile no- [protected]
Email id- [protected]@gmail.com
Refund amount pending - INR 17416/-

Thanks in advance