[Resolved] Ibibo Group / Goibibo — goibibo isn't refunding insured flight

Aniworld1248

from Pune, Maharashtra

Address:	411027
Website:	www.goibibo.com/Domestic-Flight-booking-terms

I booked a flight from jabalpur to hyderabad and then a connecting flight from hyderabad to pune dated 26th july 2017 for me, my wife and my infant baby.
The flight was insured by the insurance listed on goibibo website only while booking ticket. After booking ticket i got flight itinerary as well as insurance certificates for all the passengers where detailed terms and conditions were mentioned.

I had to cancel all these bookings as my infant baby got sick suddenly and got hospitalized. I have already provided supporting documentation to goibibo 2 since 2 months. It is clearly mentioned in the policy terms and conditions that this is insured for hospitalization of non pre-existing medical conditions.
I have been chasing them since then for my insurance claim but no gain.

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Nov 7, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo,

We regret for any inconvenience caused to you, kindly be advised that as per your concern raised we are unable to locate your booking as no booking ID or the email ID has been mentioned.

We would request you to write to [protected]@goibibo.com for any further assistance required regarding your reservation with the required details in order for us to assist you better.

Regards
Akshat Saxena
Customer Delight Team

Oct 07, 2017

Updated by Aniworld1248 Hello Mr. Akshat,

E-Ticket Numbers are: -
ETKT
/098-[protected], 098-[protected], 098-[protected]
ETKT
/098-[protected], 098-[protected], 098-[protected]

Booking References are: -
AIRLINE: AI/YDYZX
AIRLINE: AI/YDYZX

Date
26 JUL 17 11:20 JABALPUR HYDERABAD AI9863 AIR INDIA YDYZX
26 JUL 17 18:35 HYDERABAD PUNE AI9867 AIR INDIA YDYZX

Price Summary: -
Total Amount Paid Rs 15, 747

Goibibo has refunded only Rs 3346 whereas I asked for the complete refund as my flight was completely insured for this situation as per the policy terms and conditions. I have been chasing you guys for more than 2 months now. You guys always give reason that you will check with Airlines and/or insurance and get back to me and just closed the topic.

Oct 10, 2017

Updated by Aniworld1248 See.
This is how it has been. No response from Goibibo folks.
This is going on from past 2 months now.