[Resolved]  Ibibo Group / Goibibo — goibibo not refunding for cancelled jet airways flight

Address:

Gurgaon, Haryana, 122001

After jet airways suspended all there flights, i tried contacting goibibo but couldnt connect with them as all there lines were bust. Infact the customer care number mentioned on their site is also not working. Post that there was mail communication from goibibo that they have received formal intimation by jet airways and they are in process of claiming the refund amount for my booking as per the guidelines and goibibo will keep informed on the progress. When i contacted go ibibo today to check on my refund progress they confirmed that since they didn’t received any call from my end they haven’t processed the refund and will now not be able to do so. It took me long wait of 30 mins to speak to them and in the end got this response.

There was no mail / message communication from go ibibo that customer as to call go ibibo to initiate refund. This is utter carelessness from goibibo team. They have cheated people and are making profit by not returning refunds.in customer care in spoke to manosh chakraboty, floor manager. He was not at all supportive and didn’t even seemed to understand and help. It looked like these people were taught one line that we cannot help. Such irresponsible behaviour from goibibo team is not at all acceptable. Goibibo is fraud company, looting money from people. Worst ever customer service support.