[Resolved] Ibibo Group / Goibibo — goibibo refund not initiated since 2 months | |||
Hello Sir/Madam, Date of incident: 23/04/2019. I had booked a KLM /Jet airways flight from Munich to Bangalore and return on 24th May 2019 and 9th June 2019 respectively. I was asked by Jet airways to cancel the flight onward and backward journey as Jet airways is cancelling all the flights and I will get my refund back. Msg received from JetAir: "Dear Guest, we regret to inform that your flight 9W236 09Jun19 from BLR to AMS is cancelled due to operational reasons. We regret the inconvenience. For tickets booked on our website, mobile app or via our Contact Centre, please click bit.ly/9Wsupport to request for a refund. For tickets booked through travel agents, kindly connect with your travel agent for refunds." Hence I cancelled and asked Goibibo to refund my money. Since past 2 months, Goibibo is telling me that the refund from Jet airways is pending and I need to wait for more time (they are not clear on the timeline). However I called up Jet airways on their customer support and Jet airways has told me that the ticket booking documentation is under KLM and they cannot reimburse any money. While Goibibo tells me that Jet airways must refund the money and not KLM. Since I have paid my money to Goibibo, I expect Goibibo to refund back my money. Goibibo booking Details: Booking Id: AMDRTJT2H PNR : RTJT2H E-Ticket No: 074-[protected] Ticket reference: GOFLI42d[protected]_KL1790_RTJT2H Booking method: Netbanking Please request the refund of my full amount INR 49, 150/- from Goibibo. Tickets attached for reference. Regards Was this information helpful? | |||
Aug 7, 2019 Complaint marked as Resolved I have not received any email from the company since last month. When I enter my complaint no
28043105 in the gobibo web page Contact management, I get this message:
"your case is already being reviewed by our Management team, we shall connect back with you for the best we can do to help you." Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 12, 2019 Ibibo Group / Goibibo Customer Care's response Dear yogidk, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. We thank you for writing to us. Regards, Team - Goibibo Verified Support Jun 14, 2019 Ibibo Group / Goibibo Customer Care's response Dear yogidk, Greetings from Goibibo.com This is in regards to the Booking ID: AMDRTJT2H Please be informed that we are following up with Jet Airways to get updates on your booking refund and will keep you duly informed about its status. We will process the refund as soon as we receive the same from the airline. As Jet management mentioned in their press statement that they will await bid finalization, the refund process will likely take some more time. Your patience is highly appreciated. For any clarification, please revert on the Ticket #28043105. Assuring you best of our services. Regards, Team Goibibo | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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