[Resolved] Ibibo Group / Goibibo — hotel himalaya chennai | |||||
I booked a couple friendly hotel "hotel himalaya" in triplicane chennai. As unmarried couples staying in a hotel is legal and that goibibo is offering couple friendly hotels just like oyo and makemy trip, i made that booking. Me n my fiance were travelling to chennai, and were about to reach chennai at 11:30 pm. As it would be very late night, we had made this booking in advance. On reaching chennai, i met with one of my friend and borrowed his bike to go to the hotel. We were tired after 26 hrs of train journey and wanted to crash on the bed. But as soon as i reached the hotel.. The manager denied us checkin saying that they dont allow unmarried couples.. When asked that why is the hotel listed in the couple friendly list in goibibo... The manager said.. Go n aak them to remove... We requested him to allow us checkin as it was ery late night at around 12:30am.. He finally was so rude to us n said that he would call the police if we dont leave... I don understand what was our crime.. With nowhere to go so late in the night... I had to book a hotel from oyo and check in there... We were so embarrased after this incident... When we called goibibo and stated this incident... They said they will check n refund the amount... We were very particular that we dont want the refund but an apology from the hotel manager... They said they will try for that... N again they called me and said that.. We were denied check in because we were in s bike... What a silly excuse... Cant anybody hire a bike if they want to stay in a hotel???.. They refunded my money byt that is not what i asked for... They owe an apology for all the trouble that i went through so late in the night in an unknown city... I felt really unsafe that night on those lonely street and my fiance with me.. I have attached the booking details and the proof that we booked a couple friendly hotel... I want an apology from the hotel. Was this information helpful? | |||||
Apr 29, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Mar 29, 2018 Ibibo Group / Goibibo Customer Care's response Hi Vishwanath, Greetings for the day. This is in regards to your booking id: HTL963XCSA. Thank you for writing us and we do apologise for the inconvenience caused. Please note that we have already checked it with the hotelier on this and they have denied the check-in as the Female guest was below 18 years old and even you did not share the id proofs as well. We have already processed the refund. Request ID PayU ID Bank Ref No. Action Amount Status Requested Time Success Time Bank ARN [protected] [protected] 5219888395766255704089 capture 1048.00 SUCCESS [protected]:10:40 [protected]:10:40 NA [protected] [protected] 5220106054826801704014 refund 1048.00 success [protected]:00:03 [protected]:13:25 74056638086808453366542 For further queries feel free to write us. Thanks & Regards, Harjot Singh Customer Delight [protected] Verified Support Mar 29, 2018 Ibibo Group / Goibibo Customer Care's response Hi Vishwanath, Greetings for the day. This is in regards to your booking id: HTL963XCSA. Thank you for writing us and we do apologise for the inconvenience caused. Please note that we have already checked it with the hotelier on this and they have denied the check-in as the Female guest was below 18 years old and even you did not share the id proofs as well. We have already processed the refund. Request ID PayU ID Bank Ref No. Action Amount Status Requested Time Success Time Bank ARN [protected] [protected] 5219888395766255704089 capture 1048.00 SUCCESS [protected]:10:[protected]:10:40 NA [protected] [protected] 5220106054826801704014 refund 1048.00 success [protected]:00:[protected]:13:25 74056638086808453366542 For further queries feel free to write us. Thanks & Regards, Harjot Singh Customer Delight [protected] | |||||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Let me give all a clear picture of this..
25th March 11:30 pm approx: I and my fiance were denied checkin to Hotel himalaya, triplicane Chennai. When asked for a reason, the property manager said they dont allow unmarried couples...although the hotel is listed under couple friendly list in Gobibo-thats why we booked it.The property manager was very rude to us and behaved like we were some burglers getting into his hotel. It was so embarrasing. At around midnight we had nowhere to go, so i booked another hotel at OYO which came to our escape. It was so unsafe roaming around at midnight hours in an unknown city. I updated the feedback on goibibo app right there.
26thMarch 12:30 am approx
I got a call from goibibo that they will arrange my stay at some other hotel, which i denied as i already checked OYo, and anyway i was noy going to wait so late for their obligation . I was told by the caller that i was denied checkin because i came by a bike, which i had borrowed from a friend of mine as soon as i reached chennai. Where is it written that couples coming on a bike are not allowed to check in.Again he called after some time and said, just because we had lesss luggage, we were denied checkin...i was pissed off by then and i said i dont want to stay in ur hotel nethier do i need the refund. I want an apology from the proprty manager. The caller said he will try to get it... If check was denied because of age issue...why was all this done???
26th March sometime in the afternoon -
Somebody called from goibibo and said that they cannot assure the apology from the property manager. I said let me handle it..i dont want ur help.
29th March 11:25 am- lodged a complain at consumer forum and updated the same in the feedback box of goibibo.
29th march 11:29 am
Rahul Sharma from goibibo called me to close the ticket and said they caanot assure the apology from the property manager, and asked me to close the ticket.. I denied, so he started saying that the hotel is not under couple friendly list, so i was denied checkin.When i said that i can send yhem the Screenshot from the app where the hotel is under couple friendly, he said this" OK send, we will check".
Here are the reasons stated by goibibo so far.
- because we were in a bike
-because we had less luggage
-because the hotel is not couple friendly
- because my fiance is a minor
-because we didn't share our ids.
All of the above all false and i do have proofs.
Goibbo states that my fiance is below 18 years and we didn't share our id proofs ...I will take this as a serious allegation..as they are blaming me for carrying out illegal actions. Mr.Harjot, i, Vishwanath Singh am 28 years old and my fiance, Ruby Bharati is 25 years old.
Have attached our id proofs, and before u comeback saying that i have shared a wrong id..enquire the aadhar number and check the hotel's cctv footage to ensure it is the same girl.
Also have aatched the screenshot from the goibibo app, where the hotel is in couple friendly list.
In addition to this have attached the call and mail communication details with goibibo.
And would suggest Goibibo to think twice before typing anything nonsense..