Ibibo Group / Goibibo — Hotel owner and managers duping innocent guests

Address:	Mumbai City, Maharashtra, 440009
Website:	goibibo.com

Ashok shahu
It proffessional
Nagpur

To
Consumer court
Subject: hotel owner and managers duping innocent guests

Respected sir/madam,
Having suffered a harrowing and traumatic night on the streets of shirdi last night, i am forced to lodge a complaint against the erring hotel manager and owner of hotel sai sadan.
I had booked a room in hotel sai sadan on 24\07\2017 on goibibo.com. I had made the payment for the room and got a confirmation of my booking via email too.
On june 24, 2017, i reached the said hotel at 11:45pm (Due to a delay in the running time of the railway)
On reaching the hotel, the receptionist very curtly informed me that my (Pre-booked) room has been already allotted to someone else and that there are no rooms available for me. I rang up the person who had confirmed my booking and after listening to my complaint had switched off his mobile phone. To add to the misery the call centre officials of goibibo curtly told me that they were sorry for the incident and said that they would reimburse me my money and said that at the moment no rooms were available in any hotel in the vicinity. As a result, i had to roam the streets of shirdi, lose my sleep, face shameful experience with my family. This is a deliberate act of the owner and the manager of hotel sai sadan. This is an act of cheating and duping innocent hotel guests. I request you to kindly register a case of cheating against the hotel owner and hotel manager and oblige.
This will prevent other innocent guests from getting duped.
I shall be grateful to you for taking an emergent action against the erring hotel owner and manager.
Thanking you
Sincerely yours

(Ashok shahu)