[Resolved] Ibibo Group / Goibibo — i am complaining about my train ticket cancellation | |
I booked a train on 30/4/19 from sbc to ngp and my journey date is 6/5/2019. My pnr [protected], train no 22691 train name is rajdhani exp. Now today on 2/5/2019 i wants to cancel my booking. I m not getting any section where to cancel my ticket due to login problem I am not getting any support from your 24*7 support. Goibibo section showing no ticket is booked while irctc showing the booking through goibibo. When will i expect my ticket cancellation amount refund Was this information helpful? | |
Jun 15, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support May 03, 2019 Ibibo Group / Goibibo Customer Care's response Dear Vijayshree bodhi, Greetings from Goibibo.com At the outset, we sincerely apologize for the unpleasant instance. We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional. In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details. Awaiting your response. Assuring you best of our services. Regards, Team Goibibo Verified Support May 06, 2019 Ibibo Group / Goibibo Customer Care's response Dear Vijayshree bodhi, Greetings from Goibibo.com We are resolving this case, as we have not heard from you after the details requested for investigation. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Assuring you best of our services. Regards, Team Goibibo | |
2 Comments | |
Comments
Sir, on 17/04/2019, I booked a flight on goibibo from Delhi to Bahrain but after payment their seen a blank page and I can't get anything like ticket or any msg related to ticket only bank related to debit msg came.
And their customer service phone numbers are not reachable pls help as soon as possible.
And their customer service phone numbers are not reachable pls help as soon as possible.
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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