[Resolved] Ibibo Group / Goibibo — i got my flight tickets cancelled without getting informed by goibibo team!!! | |||
I hv booked my jet airways flight with goibibo from jaipur to vadodra which got cancelled directly by the airlines due to operational reasons. But no one from goibibo team informed or tried to contact me regarding my refund on cancellation! I have tried contacting the customer care almost every day since my booking got cancelled but zero response from your team side!! Look on to my matter on urgent basis and do contact me soon!! Was this information helpful? | |||
May 8, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Apr 01, 2019 Ibibo Group / Goibibo Customer Care's response Dear Ritu Thakkar, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo ASAP to assist you further. Assuring you best of our services. Regards, Team Goibibo Verified Support Apr 04, 2019 Ibibo Group / Goibibo Customer Care's response Dear Ritu Thakkar, Greetings from Goibibo.com We are resolving this case, as we have not heard from you after the details requested. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo ASAP to assist you further. Assuring you best of our services. Regards, Team Goibibo | |||
1 Comment | |||
Comments
35%
Complaints
5117
Pending
0
Resolved
1767
+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Please attach
1. Jet airways e-ticket,
2. Notification of cancellation
3. The text of your complaint and the office or electronic address, where you tried to contact the airline
in order to conclude about the other action.
Regards.