[Resolved] Ibibo Group / Goibibo — I had cancelled the flight ticket directly with the airline before 1 hour of booking

Ronak Sukhdiya

Address:

Udaipur, Rajasthan

I had cancelled flight tickets for bhubaneswar to udaipur via hyderabad. I had cancelled the flight ticket directly with the airline before 1 hour of booking on date 30-march-2019 for the traveller ronak sukhadiya with pnr number ontwqr. These were the pnr given from the indigo to track the cancelled tickets ontwqr. Till the date have have not received the refund amount, when i was contact with airline, they heve informed that they have provided the full refund to goibibo 30-march-2019.

Was this information helpful?

No (0)

Yes (0)

May 10, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2019

Ibibo Group / Goibibo Customer Care's response Dear Ronak Sukhdiya,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLDANDc202b[protected].

Pertaining to the request you raised for refund processing, please be informed that all cancellations made directly with the Airline need to be intimated to Goibibo by Email or Phone in order to initiate the refunds process.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. For any clarification, please revert on the Ticket #27354189.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team-Goibibo

Verified Support

Apr 08, 2019

Ibibo Group / Goibibo Customer Care's response Dear Ronak Sukhdiya,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLDANDc202b[protected].

We checked booking details and observed that our team already reverted with the closure, stating full refund has been processed from our end on the same account/credit card/ mode of payment with which you confirmed the booking.

Refund Date: April 4, 2019, 1:03 p.m.
Refund Amount: INR 5575
Bank ARN ID: 74332749094909345993252

It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

For any clarification, please revert on the Ticket #27354189.

Assuring you best of our services.

Regards,
Team-Goibibo