[Resolved]  Ibibo Group / Goibibo — I have transferred cash but booking were unsuccessful

Website:www.goibibo.com

June 20 time 15:21
My bank accounted debited with Rs.2060 and the train ticket booking were not completed after transferring the money.Not even a single rupee has refunded to me by goibibo.Iam going to file a petition against the same on consumer court if the refund is not granted with 18hrs to me.
goibibo 1 @icici is the beneficiary and i possess all the necessary proofs for the same.(See down)
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Aug 5, 2018
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2018
Ibibo Group / Goibibo Customer Care's response
Dear Mrs. Nishad,

Greetings from Goibibo

This mail is with regards to Booking Id: TRNAF25PW2AA91

Please be informed that we are getting this checked and will update you soon by Sunday eod. Please bear with us.

Thanks & Regards,
Parul Yadav
Customer Delight
Available all Days (except Fri & Sat)
Complaint comments 

Comments

Please take immediate action to refund the amount.
I have tried to book train ticket through goibibo using upi but the amount was debited from my but ticket got cancelled
this happened 2 times and i lost my 1500 rs
Thank you team goibibo.My refund issue has been resolved and the amount has been credited to my account.A very good customer support team has made the job easy.Thank you cosumer complaint website and goibibo.

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