Ibibo Group / Goibibo — I'm complaining about amount that has been debited from my account but not received by receiver

I have made internet banking payment from union bank the amount is deducted from my account but not received by the Institute
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Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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Transaction successful
Crime branch hydbd's reply, Mar 26, 2021
Dear,
We got your email. Please forward the evidence by WhatsApp on 6207912541.

Thanks
Shubh@1234's [Complaint's author] reply, Mar 26, 2021
I don't know you sir
How can i forward my details to anyone

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