Ibibo Group / Goibibo — Incorrect Refund - Balance amount not refunded even after 40 days

Address:

GURGAON

I have booked a flight ticket on the name of HRUDAYSAI THAILAM with Turkish Airlines, PNR being T7DHPX from GOIBIBO website with their Booking ID: AMDK6N6QV. Due to Covid-19, all the flights were cancelled. The amount I paid at the time of booking is INR 45, 774/-. I requested goibibo later for refund as Turkish Airlines given the option for refund. It took me nearly a couple of months to get the refund from GOIBIBO. Surprisingly, the amount that I have received as refund is INR 39, 907/- only. When questioned GOIBIBO on the same, why should I have suffer or incur a loss of INR 5, 867/- for a flight that hasn't flown at all; they raised a complaint with reference number: 31764060 and confirmed me that a discrepancy amount of INR 4, 748/- can only be processed and the rest is being deducted as processing fee that is laid by the banks which they can't do anything. I said YES for that refund. Since that date, it is nearly 40 days and yet I haven't received my amount. When I called the customer care on this, the call is not being reached to any customer care executive. Even, I couldn't raise any other complaint from their app or website. My registered email id for GOIBIBO: nagabharat.[protected]@gmail.com & mobile number is [protected].