[Resolved] Ibibo Group / Goibibo — Journey Date wrongly Booked and GOIBIBO not Accepting the issue PNR -RBN7NJADQY

bebith

from Mumbai, Maharashtra

Address:	Chennai, Tamil Nadu, 600001
Website:	www.Goibibo.com

HI,

I have booked a Ticket from Chennai to Marthandam on 29.03.2017 .

Initial 3 Transactions are Automatically Cancelled after the Payment tap Opened, Fourth Time Again I tried to Book the Ticket but the Date automatically changed after Booking . I have chosen 31.03.2017, This was my Selection for the Journey but system automatically changed the date to 29.03.2017 Default date as current date . There is an Issue with the system .

But After Booked The Ticket the Date is 29.03.2017,

Then I Immediately cal the Customer Care and Inform them regarding the date issue, But they said it is not possible to change the Date . Then I told them to Cancel and Reopen the Seat . But the Execute and then The Team Leader is not Accepting My Concern.

Then I called to the Bus Operator " Universal" They Said me to Speak with GOIBIBO and they will Fill the Seat . But The customer care people are not at all listening my Voice and not Accepting.

Immediately I called the Customer Care and Re open the Seat . But they are not ready to Accept. I need the solution for this . Because if the Same issue happen in Future, What we will do ? Again we have to loose 1600 or What ?

Very Worst Support by GOIBIBO Team .
Very Worst Support by GOIBIBO Team .
Very Worst Support by GOIBIBO Team .
Very Worst Support by GOIBIBO Team .
Very Worst Support by GOIBIBO Team .

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May 11, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2017

Verified Support

Apr 02, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr. Raja,

Greetings!

This mail is regarding Booking Id: RBN7NJADQY.

Thanks for writing to us. We have investigated the issue. We have checked the booking logs, logs gives us an insight into the steps taken/options chosen at the time of booking. As per the logs in this booking, the "Departure date" chosen at the time of booking was[protected].

The system has booked the flights exactly as per the directions.

Hence the likelihood of this being a technical error is nil.

Please check the screenshot of the booking logs below for your reference:

travelibibo[protected]:44:04, 947 travelLogger INFO BusViews BusSubmitForm request.POST <QueryDict: {u'hiddenPrice': [u'1600'], u'adultonwseat2'
: [u'H3'], u'code': [u'GO5000'], u'native_pay_amnt': [u'1500'], u'go_pg': [u'payu'], u'vercode': [u''], u'adultlastname1': [u'RAJA'], u'pincode': [u'122002'], u'adultla
stname2': [u'JOVLIN'], u'gocash_r_val': [u'10'], u'strUserTrackIndex': [u'[]'], u'codFlag': [u'false'], u'non_vested_credits': [u'0'], u'bookingdata': [u'[{"origin": "C
hennai", "rating": "0", "DepartureTime": "19:45", "ibibopartner": "redbusnew", "cancellationPolicy": "0:12:100:0;12:24:50:0;24:-1:10:0", "cCount": 0, "farebasis": "0",
"rint": 96780, "seat": "ST", "droppingpoints": [], "DPName": "", "rowid": "[protected]@[protected]@3b24151e-1457-11e7-98df-0a1e11bbcf43", "duration": "11h 0m", "qtype"
: "bus", "feedback": {}, "busCondition": "ac", "src_voyager_id": "[protected]", "destination": "Marthandam", "DPPrims": {"list": [{"DPTime": "[protected]T06:45:0
0Z", "DPLocation": "Bus Stand, Marthandam ", "DPId": "58282"}]}, "BPPrims": {"list": [{"BPId": "58118", "BPLocation": "Omni Bus Stand", "BPTime": "[protected]T19:45:00Z"
}, {"BPId": "67680", "BPLocation": "Porur Toll gate", "BPTime": "[protected]T20:05:00Z"}, {"BPId": "58174", "BPLocation": "Perungalaltur", "BPTime": "[protected]T20:45:00
Z"}, {"BPId": "67681", "BPLocation": "MAHENDRA CITY", "BPTime": "[protected]T21:00:00Z"}, {"BPId": "58433", "BPLocation": "SRM COLLEGE", "BPTime": "[protected]T21:05:00Z"
}, {"BPId": "67682", "BPLocation": "Chengalpat Toll", "BPTime": "[protected]T21:10:00Z"}]}, "amenities": "NA", "src_vendor_id": "102", "dest_voyager_id": "[protected]
03933", "CNTR_error": "None", "gps": "false", "fare": {"totalfare": 1600, "adultcommission": "0", "adultbasefare": "0", "adultsurcharge": "0", "operator_charge": "0.0",
"adultservicetax": "0", "discount": "0", "totalsurcharge": "0", "servicetax": "0.0", "transactionfee": "0", "totalbasefare": 1600.0, "adulttotalfare": "0", "totalcommi
ssion": "0"}, "dst_vendor_id": "1596", "OperatorID": "6464", "promo": {"udf1": "2xE08Q==", "promoname": "GO5000", "success": "true", "leaddiscount": 0, "promo_message":
"Kindly proceed to complete your booking now. After successful completion and validation of this booking, discount vouchers worth Rs.5000 would be auto- emailed to
the email ID provided by you in this booking. ", "totalfare": 1600, "leadmessage": "", "promoDiscount": 0, "leadlist": []}, "timestamp": "", "mTicket": "true", "row_ty
pe": "onwardflights", "BusType": "scania A/C Semi Sleeper (2+2)", "RouteSeatTypeDetail": {"list": [{"SellFare": "800", "busCondition": "ac", "seatType": "Semi Sleeper",
"seatTypeSpecific": "Seat", "SeatsAvailable": "22", "availabilityStatus": "Available"}]}, "depdate": "[protected]T19:45:00Z", "idRequired": "false", "ServiceName": "Che
nnai to Marthandam", "busCompany": "other", "ontime": false, "boardingpoints": [{"BPLocation": "Omni Bus Stand", "BPContactNumber": "", "BPAddress": "", "BPName": "5811
8-Omni Bus Stand", "BPTime": "[protected]T19:45:00Z"}, {"BPLocation": "Porur Toll gate", "BPContactNumber": "", "BPAddress": "", "BPName": "67680-Porur Toll gate", "BPTi
me": "[protected]T20:05:00Z"}, {"BPLocation": "Perungalaltur", "BPContactNumber": "", "BPAddress": "", "BPName": "58174-Perungalaltur", "BPTime": "[protected]T20:45:00Z"}, {"BPLocation": "MAHENDRA CITY", "BPContactNumber": "", "BPAddress": "", "BPName": "67681-MAHENDRA CITY", "BPTime": "[protected]T21:00:00Z"}, {"BPLocation": "SRM COLLEG
E", "BPContactNumber": "", "BPAddress": "", "BPName": "58433-SRM COLLEGE", "BPTime": "[protected]T21:05:00Z"}, {"BPLocation": "Chengalpat Toll", "BPContactNumber": "", "
BPAddress": "", "BPName": "67682-Chengalpat Toll", "BPTime": "[protected]T21:10:00Z"}], "TravelsName": "Universal Tarvels(UTS)", "tbrequired": "1", "RouteID": "[protected]
[protected]", "datafrom": "redbusnew", "seatsSelected": [{"fare": 800, "hash": "", "staxp": 0, "actual_fare": "800.0", "seat": "H4", "scharge": 0, "bfare": 800, "stax":
0, "rid": "[protected]@[protected]", "operator_charge": 0}, {"fare": 800, "hash": "", "staxp": 0, "actual_fare": "800.0", "seat": "H3", "scharge": 0, "bfare": 800, "stax": 0, "rid": "[protected]@[protected]", "operator_charge": 0}], "status": "V", "datasource": "", "BPName": "58118-Omni Bus Stand", "ArrivalTime": "06:45",
"partialCancellationAllowed": "true", "ugcid": "Chennai-Marthandam-1945-UniversalTarvelsUTS-scaniaACSemiSleeper2+2", "arrdate": "[protected]T06:45:00Z"}]'], u'creditsFla
g': [u'true'], u'leadcodelist': [u'[]'], u'credits_amount': [u'100'], u'city': [u'Madras'], u'avoiddupe': [u''], u'cFlag': [u'False'], u'guest': [u'guest'], u'payuId':
[u''], u'adultfirstname2': [u'BERNICIA'], u'vested': [u'100'], u'paytype': [u'goCashCards'], u'querydata': [u'#bus-Chennai-Marthandam[protected]-[protected]
8-[protected]'], u'gocash_r_type': [u'percent'], u'adultonwseat1': [u'H4'], u'landline': [u'Landline'], u'seatandfare': [u''], u'email': [u'pbraja.[protected]@gmail
.com'], u'idproofnum': [u'12345'], u'travellerList': [u'{}'], u'vested_gocash': [u'100'], u'actualcredits': [u''], u'hiddenudf5': [u''], u'hiddenudf4': [u''], u'firstna
me': [u'BEBITH'], u'lastname': [u'RAJA'], u'promocode': [u'GO5000'], u'go_pn': [u'1'], u'non_vested': [u'0'], u'actualamount': [u''], u'state': [u'Delhi'], u'adultchoos
e1': [u'1'], u'adultchoose2': [u'1'], u'otp': [u'false'], u'password': [u''], u'intUserTrackIndex': [u'[]'], u'adultfirstname1': [u'BEBITH'], u'amountCr': [u'2xE08Q=='], u'mobile': [u'[protected]'], u'country': [u'Country'], u'message': [u'You can only pay upto 10.0% of booking amount or Rs.100.0 (whichever is lower) using goCash. goCa
sh+ earned through special promotions cannot be redeemed on bus Bookings'], u'vested_credits': [u'1831'], u'cr_prod_name': [u'gi.trip'], u'adultage2': [u'7'], u'total_c
redits': [u'1831'], u'adultage1': [u'27'], u'idprooftype': [u'Driving License'], u'address': [u'ibibo Web Private Limited, 5th Floor, Good Earth City Centre, Sector 50,
Gurgaon, Haryana-122018.'], u'credits': [u'100'], u'non_vested_gocash': [u'0'], u'totfare': [u'1600'], u'vertical_redmp': [u'10']}> goibiboweb05.prod.goibibo.com
travelibibo[protected]:44:04, 947 travelLogger INFO Fare hack check using seatsSelected key <QueryDict: {u'hiddenPrice': [u'1600'], u'adultonwseat2': [u'H3'
], u'code': [u'GO5000'], u'native_pay_amnt': [u'1500'], u'go_pg': [u'payu'], u'vercode': [u''], u'adultlastname1': [u'RAJA'], u'pincode': [u'122002'], u'adultlastname2'
: [u'JOVLIN'], u'gocash_r_val': [u'10'], u'strUserTrackIndex': [u'[]'], u'codFlag': [u'false'], u'non_vested_credits': [u'0'], u'bookingdata': [u'[{"origin": "Chennai",
"rating": "0", "DepartureTime": "19:45", "ibibopartner": "redbusnew", "cancellationPolicy": "0:12:100:0;12:24:50:0;24:-1:10:0", "cCount": 0, "farebasis": "0", "rint":
96780, "seat": "ST", "droppingpoints": [], "DPName": "", "rowid": "[protected]@[protected]@3b24151e-1457-11e7-98df-0a1e11bbcf43", "duration": "11h 0m", "qtype": "bus",
"feedback": {}, "busCondition": "ac", "src_voyager_id": "[protected]", "destination": "Marthandam", "DPPrims": {"list": [{"DPTime": "[protected]T06:45:00Z", "DP
Location": "Bus Stand, Marthandam ", "DPId": "58282"}]}, "BPPrims": {"list": [{"BPId": "58118", "BPLocation": "Omni Bus Stand", "BPTime": "[protected]T19:45:00Z"}, {"BPI
d": "67680", "BPLocation": "Porur Toll gate", "BPTime": "[protected]T20:05:00Z"}, {"BPId": "58174", "BPLocation": "Perungalaltur", "BPTime": "[protected]T20:45:00Z"}, {"B
PId": "67681", "BPLocation": "MAHENDRA CITY", "BPTime": "[protected]T21:00:00Z"}, {"BPId": "58433", "BPLocation": "SRM COLLEGE", "BPTime": "[protected]T21:05:00Z"}, {"BPI
d": "67682", "BPLocation": "Chengalpat Toll", "BPTime": "[protected]T21:10:00Z"}]}, "amenities": "NA", "src_vendor_id": "102", "dest_voyager_id": "[protected]",
"CNTR_error": "None", "gps": "false", "fare": {"totalfare": 1600, "adultcommission": "0", "adultbasefare": "0", "adultsurcharge": "0", "operator_charge": "0.0", "adults
ervicetax": "0", "discount": "0", "totalsurcharge": "0", "servicetax": "0.0", "transactionfee": "0", "totalbasefare": 1600.0, "adulttotalfare": "0", "totalcommission":
"0"}, "dst_vendor_id": "1596", "OperatorID": "6464", "promo": {"udf1": "2xE08Q==", "promoname": "GO5000", "success": "true", "leaddiscount": 0, "promo_message": "Kindly
proceed to complete your booking now. After successful completion and validation of this booking, discount vouchers worth Rs.5000 would be auto- emailed to the ema
il ID provided by you in this booking. ", "totalfare": 1600, "leadmessage": "", "promoDiscount": 0, "leadlist": []}, "timestamp": "", "mTicket": "true", "row_type": "on
wardflights", "BusType": "scania A/C Semi Sleeper (2+2)", "RouteSeatTypeDetail": {"list": [{"SellFare": "800", "busCondition": "ac", "seatType": "Semi Sleeper", "seatTy
peSpecific": "Seat", "SeatsAvailable": "22", "availabilityStatus": "Available"}]}, "depdate": "[protected]T19:45:00Z", "idRequired": "false", "ServiceName": "Chennai to
Marthandam", "busCompany": "other", "ontime": false, "boardingpoints": [{"BPLocation": "Omni Bus Stand", "BPContactNumber": "", "BPAddress": "", "BPName": "58118-Omni B
us Stand", "BPTime": "[protected]T19:45:00Z"}, {"BPLocation": "Porur Toll gate", "BPContactNumber": "", "BPAddress": "", "BPName": "67680-Porur Toll gate", "BPTime": "20
17-03-29T20:05:00Z"}, {"BPLocation": "Perungalaltur", "BPContactNumber": "", "BPAddress": "", "BPName": "58174-Perungalaltur", "BPTime": "[protected]T20:45:00Z"}, {"BPLo
cation": "MAHENDRA CITY", "BPContactNumber": "", "BPAddress": "", "BPName": "67681-MAHENDRA CITY", "BPTime": "[protected]T21:00:00Z"}, {"BPLocation": "SRM COLLEGE", "BPC
ontactNumber": "", "BPAddress": "", "BPName": "58433-SRM COLLEGE", "BPTime": "[protected]T21:05:00Z"}, {"BPLocation": "Chengalpat Toll", "BPContactNumber": "", "BPAddres
s": "", "BPName": "67682-Chengalpat Toll", "BPTime": "[protected]T21:10:00Z"}], "TravelsName": "Universal Tarvels(UTS)", "tbrequired": "1", "RouteID": "[protected]
69", "datafrom": "redbusnew", "seatsSelected": [{"fare": 800, "hash": "", "staxp": 0, "actual_fare": "800.0", "seat": "H4", "scharge": 0, "bfare": 800, "stax": 0, "rid"
: "[protected]@[protected]", "operator_charge": 0}, {"fare": 800, "hash": "", "staxp": 0, "actual_fare": "800.0", "seat": "H3", "scharge": 0, "bfare": 800, "stax"
: 0, "rid": "[protected]@[protected]", "operator_charge": 0}], "status": "V", "datasource": "", "BPName": "58118-Omni Bus Stand", "ArrivalTime": "06:45", "partial
CancellationAllowed": "true", "ugcid": "Chennai-Marthandam-1945-UniversalTarvelsUTS-scaniaACSemiSleeper2+2", "arrdate": "[protected]T06:45:00Z"}]'], u'creditsFlag': [u't
rue'], u'leadcodelist': [u'[]'], u'credits_amount': [u'100'], u'city': [u'Madras'], u'avoiddupe': [u''], u'cFlag': [u'False'], u'guest': [u'guest'], u'payuId': [u''], u
'adultfirstname2': [u'BERNICIA'], u'vested': [u'100'], u'paytype': [u'goCashCards'], u'querydata': [u'#bus-Chennai-Marthandam[protected]-[protected]-471982
[protected]'], u'gocash_r_type': [u'percent'], u'adultonwseat1': [u'H4'], u'landline': [u'Landline'], u'seatandfare': [u''], u'email': [u'pbraja.[protected]@gmail.com'],
u'idproofnum': [u'12345'], u'travellerList': [u'{}'], u'vested_gocash': [u'100'], u'actualcredits': [u''], u'hiddenudf5': [u''], u'hiddenudf4': [u''], u'firstname': [u'
BEBITH'], u'lastname': [u'RAJA'], u'promocode': [u'GO5000'], u'go_pn': [u'1'], u'non_vested': [u'0'], u'actualamount': [u''], u'state': [u'Delhi'], u'adultchoose1': [u'
1'], u'adultchoose2': [u'1'], u'otp': [u'false'], u'password': [u''], u'intUserTrackIndex': [u'[]'], u'adultfirstname1': [u'BEBITH'], u'amountCr': [u'2xE08Q=='], u'mobi
le': [u'[protected]'], u'country': [u'Country'], u'message': [u'You can only pay upto 10.0% of booking amount or Rs.100.0 (whichever is lower) using goCash. goCash+ earn
ed through special promotions cannot be redeemed on bus Bookings'], u'vested_credits': [u'1831'], u'cr_prod_name': [u'gi.trip'], u'adultage2': [u'7'], u'total_credits':
[u'1831'], u'adultage1': [u'27'], u'idprooftype': [u'Driving License'], u'address': [u'ibibo Web Private Limited, 5th Floor, Good Earth City Centre, Sector 50, Gurgaon, Haryana-122018.'], u'credits': [u'100'], u'non_vested_gocash': [u'0'], u'totfare': [u'1600'], u'vertical_redmp': [u'10']}> [{u'fare': 800, u'hash': u'', u'staxp':
0, u'actual_fare': u'800.0', u'seat': u'H4', u'scharge': 0, u'bfare': 800, u'stax': 0, u'rid': u'[protected]@[protected]', u'operator_charge': 0}, {u'fare': 800,
u'hash': u'', u'staxp': 0, u'actual_fare': u'800.0', u'seat': u'H3', u'scharge': 0, u'bfare': 800, u'stax': 0, u'rid': u'[protected]@[protected]', u'operator_char
ge': 0}] goibiboweb05.prod.goibibo.com

Hence goibibo is not at fault in this case.

Please do not hesitate to contact us if you require any further information.

Warm Regards,
Puneet Ratanpal
Goibibo Team
Contact:[protected]

Oct 07, 2017

Updated by bebith Hi,

I have booked a bus not flight.

This is what the verification and checking done by Goibibo customer care team .

First understand the issue then give the solution.Anyway my 1600 was wasted by your worst app.

I have fully not using your service now

Very waster worst product service