Ibibo Group / Goibibo — Lack of proper support to customers | |
I have booked my ticket visa GOIBIBO which has fallen on a date after COVID started and requested a refund and was issued the same after 9 months since i started asking for it. I am trying through different means to communicate with the team and all that redirects me to GIA, a chatbot which never understands what customers concern is. I sincerely urge the team to have a forum or email or phone support to address grievances of existing customers whose money is held through you people. It is the value created by an organisation that matters and in this occasion, i dont mind saying I am soo frustrated with the quality of service which GOIBIBO lacked in, I understand the pandemic situation has created a lot of mess and as an organisation, you just need to listen to a customer for which there should be some means of communication. Please help me to get in touch with any of your support team member. Regards Pradeep Narsupalli [protected]@gmail.com Was this information helpful? | |
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Ibibo Group / Goibibo customer support has been notified about the posted complaint. | |
 1 Comment | |
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For me, I have a similar situation. The airline acknowledged my complaint and initiated the refund. Goibibo is refusing to even respond to emails or phone calls. their customer service number automatically disconnects after a few minutes. These companies have to be taken to task by the law enforcement authorities.
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018