[Resolved] Ibibo Group / Goibibo — money debit through upi transaction but booking not done

Neil_roy

from Mumbai, Maharashtra

Address:

4, Fakir Chakraborty Lane, 4, Kolkata, West Bengal, 700006

Today I booked 3 air tickets from your site at 12: 27 pm through my paytm upi apps of Rs 15393, my amount was debited but neither my tickets booked nor my money refund.when I get my money back? What do I do now please help me.i was trying whole day but no any messages came or neither my fund refund. I cancel my whole trip due to this poor service. Neither I buy ticket further nor I confirmed other booking due to this mishaps. Please refund my money as soon as possible

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Jun 20, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

May 16, 2019

Ibibo Group / Goibibo Customer Care's response Dear Neil_roy,

Greetings from Goibibo.com

At the outset, we sincerely apologize for the unpleasant instance.

We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional.

In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details.
Awaiting your response.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

May 20, 2019

Ibibo Group / Goibibo Customer Care's response Dear Neil_roy,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested for investigation.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo