Ibibo Group / Goibibo — Money debited but not received back since last 2 months

With reference to the transaction number[protected]transfered to IBIBO web services) dated 16.02.2021 time 12:13 pm received through sms from the bank, I have filled the application form for DDA and made a payment of rs. 200000 through DDA website via HDFC bank payment gateway. The mode of payment was Internet banking. The application amount of rs. 2 lakh was debited from my account. but the payment is showing failure on DDA website application portal. I am attaching the screenshot of the same for your reference. it has been more than 60days, the amount was neither reached DDA, nor returned to my account. very very poor services.
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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
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    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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