[Resolved] Ibibo Group / Goibibo — money debited from my account without my permission

[Resolved] Ibibo Group / Goibibo — money debited from my account without my permission

P PrashantS22

Respected sir, My bank account got debited by 10000.00 rs twice which means a total of 20000.00 rs and i just got some details from my bank i. E. Ibibo otc no:[protected] and otc no:[protected]. Hence i request you to share me the information of account from where this transaction has been done. Its written ibibo transaction so i contacted you. I can further give the reference number as well if you need. Kindly look into it and do the needful. Thank you sir Prashant kumar singh Email:-prashantiscool. [protected]@gmail.com Was this information helpful? No (0) Yes (0)
Jun 16, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support May 13, 2019 Ibibo Group / Goibibo Customer Care's response Dear PrashantS22, Greetings from Goibibo.com This mail is in reference to your booking id: We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly. Assuring you best of our services. Regards, Team-Goibibo Verified Support May 15, 2019 Ibibo Group / Goibibo Customer Care's response Dear PrashantS22, Greetings from Goibibo.com Please be advised that ibibogroup was parent company of payu (payment gateway), hence this transaction reflects under ibibogroup. We at GOIBIBO can only check/action and trace transactions made under goibibo.com. Please take this up with the relevant platform that you have used for payment. Assuring you best of our services. Regards, Team-Goibibo
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